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    Odyssey Axe Throw

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    5 years ago

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    R&H Escape Room - R &H escape room photo backdrop

    R&H Escape Room

    (8 reviews)

    This escape room offers a highly engaging and challenging experience, complemented by exceptional…read moreservice. Its family-friendly atmosphere makes it an ideal recommendation for all escape room enthusiasts.

    A few colleagues and I went to R&H Escape Room on November 23rd. We booked on November 18th for a…read moregroup of 5 for the 1:45pm timeslot. A couple of days later, a R&H employee called me (I think her name was India) and asked if I could move my time to either 12:30pm or in the evening - 5:30pm because when I booked, there was some kind of system glitch. She didn't really provide any great details, but I assumed she was telling me that two groups were booked at the same time. It sounded a bit sketchy to me since she didn't really provide much details. I told her that I don't think it would work for us, but I would reach out to my colleagues. I reached out to everyone in my party and as suspected, the earlier time did not work for the entire group. I reached back out via text to let R&H know. The next day, someone called me again and told me that if I cannot move up to 12:30pm or later in the day, then they will have to cancel the booking and I will be refunded for it. Despite booking less than a week before the event, I had been planning a teambuilding event with my colleagues for over a month. I didn't want the opportunity to go to waste, so I reluctantly agreed to move to the 12:30pm timeslot. R&H did tell us we can return free of charge in the future due to inconvenience. When we arrived on Saturday November 23rd, we had a colleague who was arriving a couple of minutes late. We were informed that we would still have to end on time because there was a party scheduled afterward. HMMMMM!!! This is when my suspicions became confirmation. I always suspected there was something odd about the "system glitch." I don't believe there was a glitch... I believe there was someone who wanted to host a party there, during the timeslot we originally booked. I totally get why they would want to cancel our session - they would receive a lot more money from the party than our group. I do, however, think this was a bad business decision. This was something that showed a lack of integrity... I would have preferred they be honest and say, "hey, someone really wants your timeslot." I don't like the way they handled this at all. Because of this, I am deducting two stars from what would have been a five star review. If you're interested in reading about the actual escape room experience, here it is: Despite the escape room being a bit dusty (it needs a cleaning under and around some areas), we had a BLAST in the actual escape room. We did the Cell Block room and we did not escape, unfortunately. It was definitely a challenge! Maybe if we had our fifth group member we would have made it further. It was so much fun and it looked like it was a Black owned business. I love supporting Black owned businesses but I am not sure I can support this one based on how they move. Despite being able to return for free, I don't think I will... who's to say there won't be a "system glitch" when I book again?

    Odyssey Axe Throw - axethrowing - Updated May 2026

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