The staff at Heart to Heart Hospice of San Marcos are simply amazing!! They are dedicated and go…read moreabove and beyond the call of duty! Having the right agency and team is essential in hospice care! They really want to assist patients and their families have quality of care at the most important moment!

We had a horrible experience with the San Marcos location. I'm not sure where to begin, lack of…read morecommunication between employees, or the fact that they lost important paperwork. When we asked about the stuff we needed we got the run around. They made a difficult time even worse. I don't really like giving bad ratings, but I would hate for anyone to go through what we have went through with them. I can't speak for all locations but this one in particular was horrendous. I strongly discourage anyone to use this place. They claim to be there for the family after a passing of a loved one, but that couldn't be further from the truth. The treatment they provided was basically assisted suicide. They gave medications that my uncle was not to have(morphine). They also increased the oxygen which put uncle into coma (basically CO2 poisoning) until he passed away. It was a nightmare working with this company. My aunt is devastated and is continuing to deal with incompetence from this company.

They did an OK job. I never went to an office, so I can't give my experience on that. The quality…read moreof care was a 3.5/5 . But I like that we give us informative brochures on the process of passing away. they have different types of palliative care .

Great nurses and chaplains. Team approach to caring for hospice patients…read more Nurses are attentive and responsive. Nurses and chaplains are caring and listen. Team communicated with us about the care plan.

It's hard to put into words how much this hospice center meant to our family during such a…read moredifficult time. From the very beginning, we were met with genuine compassion, dignity, and a level of care that went far beyond our expectations. The entire staff created a peaceful, supportive environment that helped us focus on what truly mattered ,being present with our loved one. I especially want to recognize Augustine Torres, whose care and dedication made an unforgettable impact on us. Augustine exemplifies what it means to truly care for people. He was consistently attentive, incredibly patient, and deeply compassionate in every interaction. No detail was ever overlooked, he anticipated needs before we even had to ask and handled everything with both professionalism and heart. What stood out most was his ability to bring comfort not just to the patient, but to our entire family. He took the time to explain things clearly, offered reassurance when we needed it most, and treated our loved one with the utmost respect and dignity at all times. In such an emotional and overwhelming experience, having someone like Augustine made all the difference. We are beyond grateful for the care we received here, and especially for Augustine Torres. He is truly exceptional at what he does, and this hospice center is fortunate to have someone so dedicated and compassionate on their team.

My father was recommended for hospice and I decided to bring him to Austin so I could help tend to…read morehim better. I picked Aspen for their proximity to Legacy Oaks South Austin. No one had said anything bad on Google, so I figured we'd go with them. Feyemeh was helping me with the details of preparing for the move. We talked on the phone, texted, and emailed. Day 1 moving my dad into Legacy Oaks was a little rough. Nothing had shown up , including a bed for him to lay in. I got a call from Legacy Oaks that their nurse who was supposed to do an initial check hadn't showed up that afternoon too. Spoiler alert - that was the end of anything negative I can say about Aspen. The issues were understandable too because I had only started working with them a week or so prior to bringing him to town and our arrival date was up in the air literally until we were on the road to Austin. Feyemeh was trying to get it all to align. The next day I got a call from the admitting nurse and manager Jenny. She went to see him late that evening he showed up. She wanted to make sure to get a prompt eye on him. The bed and equipment showed up on day 2. My dad quickly declined after coming to Austin. The nurses communicated often and well regarding his status and what we should do. Their office's proximity did seem to help him receive fairly constant and prompt care. I was with him the Sunday after bringing him to town and showed up when Veronica, another Aspen nurse, arrived to check up on him. She was thorough and gave me a good education in what was happening with him. He was showing signs of dying right then, and about an hour after I arrived, he passed away. As fast as the decision to come to Austin happened he was gone. Other than the few start up issues, Feyemeh, Jenny, and Veronica were always available to help me navigate what was happening and how to deal with it.

While my father was in Sonder Hospice Care toward the end of his life the staff was very empathetic…read moreand compassionate. They were angels helping usher him our of this life. The entire staff was available to my family as a means of support. We are truly grateful to have had them by our sides as we experienced the loss of a loved one.

The whole staff was wonderful with Ron. I'm very grateful for all of them. Lloyd goes above and…read morebeyond so do the nurses and the assistants I will be forever grateful for the care they gave my Ron. They did much more and went out of their way to help I'm so grateful

This review is for Brookdale on Jones Maltsberger. Before deciding to place a loved one at this…read morefacility, please read this review and look up "lawsuits against Brookdale Senior Living." This is a Type B facility, meaning it should be able to provide 24/7 care for residents with limited mobility. My mom stayed here only a little over a month and experienced what we believe was neglect along with verbal and financial abuse. Shortly after moving in, she suffered an injury that left her barely able to walk due to severe pain. We quickly learned this facility could not provide the compassionate and attentive care they claimed they could. During this time, Brookdale leadership suggested hospice and convinced me, while I was emotionally distraught, to add medication dispensing and grooming services. I left that meeting emotionally drained with an additional $1,000 added to my mother's monthly bill believing she would receive the care she needed. I was wrong and looking back, the experience felt predatory. Most second shifts (2-10 p.m.) had only two caregivers for the facility and no supervisor present. Even during first shift, caregivers appeared overwhelmed and rushed. If my mother was asleep, meals were sometimes left out of her reach. I once found Desitin in her toothbrush, and one weekend, she was left in the same nightgown from Friday through Sunday. She often waited 1-2 hours for call requests to be answered, and one night her call went unanswered for six hours. If she had fallen or experienced a medical emergency, help may not have arrived in time. The final turning point came when a caregiver verbally intimidated my mother for using her call button. While my mother was in pain in bed, the caregiver leaned over her and told her to stop pressing the button because they had many other residents to care for and "everyone pays for extra services." After this, my mother became afraid to ask for help during second shift. Her hospice nurse later told me the staff could not care for her appropriately and recommended a personal care home instead. I moved my mother out as quickly as possible. She is now thriving in a personal care home where she is treated with dignity and respect, something that was severely lacking during our experience at Brookdale on Jones Maltsberger. I did not immediately report the verbal abuse because my mother feared retaliation while she still lived there. Instead, I focused on getting her somewhere safe. The fact that she feared retaliation at all says a great deal about the environment there. I have since submitted detailed reports to authorities and included contact information for family, friends, and clinicians who witnessed these issues. Because Brookdale could not adequately care for her, I obtained a support letter from the hospice physician requesting a 14-day notice instead of the full 30 days. The Executive Director rejected this request, insisting the facility could meet her needs despite the serious issues occurring during second shift. I also asked them to consider refunding at least part of the $2,000 community fee my mother paid given she was barely there a month and left under these circumstances, but this was also rejected. Additionally, despite revoking authorization for automatic withdrawals, Brookdale still attempted to withdraw a large disputed amount that would have placed my mom at a deficit if I hadn't already placed a stop payment on Brookdale. I was present at this facility almost daily and my mother was still verbally abused and neglected. I worry deeply about residents who are even more vulnerable because not everyone has someone to advocate for them the way I could for my mother. No family should ever have to wonder whether their loved one is being ignored, humiliated, or left to suffer behind a very costly closed door.

My (now 98-years-old) father moved from Cincinnati 2 years ago to be closer to me. His place in…read moreOhio was fancy with ponds, concerts and gourmet food. But the care was terrible. Before he got here I toured the San Marcos offerings and decided on Brookdale SMS and both he and I are happy with the choice. Yes, the building is plain but I learned from Cincinnati that you have to look under the hood and that's where Brookdale shines. Everyone I've encountered goes out of their way to make sure Dad is happy and healthy and keeps me up to date with anything of significance happening in his life. The senior staff are professional and responsive and the aides are pleasant and competent. The low turnover rate of the staff is an indicator of a well run facility, especially in such a demanding field. I felt assured in the Covid-19 precautions and the proof of their efficacy was zero cases, staff and residents; a friend's mother died of Covid in a nearby facility. We would make the same choice again and highly recommend Brookdale San Marcos South.

I recently had a friend stay here for 3 nights as they reached the end of their life. I cannot…read morebegin to say how grateful I am for the staff and the accommodations provided. This place simply handles things differently: they take a gentle approach where educating friends and family of the passing is priority. I felt extraordinarily comfortable and safe/secure as I watched my friend pass as the nurses were more than well-equipped to do their job. Every question I had (and I had a lot) was answered kindly, without judgment. I never want to see anyone pass again here but I would strongly recommend this place. Thank you, Mary, for all of your help.

Everyone's knowledgeable and kind. With regards to our…read moreexperience - we highly recommend Hospice Austin.