Absolute angels! My 95-year old mom was evicted from her previous facility on a Friday night before…read moreChristmas, in the dark, in the rain (just drizzle, but still wet), in the cold with nothing but the clothes on her back. Arden Court is the only place that answered the phone and they took her in without question! They warmly welcomed her (and me, too), provided her with hugs, food, and a bed with warm blankets to sleep on. From that point on, they were only more wonderful. The caregivers interacted with her with dignity and love, and took all the time they could to show her she was safe and cared for. The building is a marvel -- four wings of 16 residents each (I think its 16), color coded and decorated with themes. It has very nice outdoor areas accessible to the residents. The food looked good and seemed to be very healthy. The staff are incredible, attentive, and that includes Gina, Ashley, Emily, Brian, Deanna and Gonzalo. Dr. Cowan is there on staff (and on call all the time), and nursing staff are there 24/7. After we got in, I found out that many of my church friends' family members had been there, so I felt even better about my mom being a resident. Unfortunately, my mom's dementia progressed so rapidly that she passed within 6 weeks of arriving, but she was in the best place possible with the best, and most caring staff I've ever witnessed. My mom had been through many skilled nursing facilities over the years (for rehab after surgeries), and I've never experienced the warmth and love like I did at Arden Court. Not a single staff member walked around playing games on their phones or ignoring a call out from a resident. They also provide monthly meetings to the families of their residents, to learn more about how to best support their loved ones, and how to manage our own grief. They have a little beauty shop, and lots of activities. Best place EVER!!

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

This the new version of Franklin Park. I don't see any negatives on my few visits…read more My mother has had no unusual complaints I am aware of since the change. She is still as happy living here as before. Her being happy is the ultimate goal.

From the owner: Discovery Village Stone Oak offers one campus with memory care, assisted living, and independent…read moreliving in San Antonio, Texas. Our beautiful community provides assisted living apartment homes and resident-focused memory care neighborhoods with exceptional 24/7 care available. Whatever living option you or your loved one may choose, our stunning community captures a sense of upscale Texas style all while providing unparalleled care and amenities. Our apartments feature large open concept floor plans with a patio or balcony, washer and dryer hook ups and outdoor patio storage. Our independent living all-inclusive rates includes restaurant dining from our scratch kitchen, happy hours every week and much more!

I am so proud to recommend this facility to my patients, family & friends needing compassionate and…read morelife giving care. In my industry we have a few good options to help our patients with a respite or long term stay but really standing out here is how beautiful & incredibly clean the property is and how patient, kind and caring the staff are to the families I continue to send here...Such a relief to have them on our Favorite for Families list and a great option if you or your loved is needing compassionate care. Sherrie Lynn McBurney Altus Hospice San Antonio

This place needs to get their act together. My grandma is…read morestaying with them, and they are completely inept on most every count. Walking in the front door- you don't find anyone at the front desk. I breezed in, started wandering around the facility, and nobody was around- the halls were empty of people working there. That seems to be the general feeling of the place- grossly understaffed. My grandmother has been complaining about the fact that she hits the button that calls the nurses, and nobody shows up for five hours. Five Hours. They haven't been able to deliver her prescribed pain medications, because the facility has been out for days. Days. How does a medical facility run out of medicine?! The management here is largely absent. It's taken days to get to see a doctor. Days! This place is completely inept. Don't send your loved ones here. The one guy on duty doesn't have nearly enough time to get to see them. Beware!

We recently moved our father to this memory care facility. They have been taking excellent care of…read morehim. I am very pleased.

Fantastic community with a staff devoted to helping individuals with memory loss. This was the…read moreperfect size for my grandmother as she does best in smaller group settings. The leadership team made the difficult process easier and helped provide resources for our family as well as GaGa. We feel so comforted with the decision we made.

Shavano Park is a country club and not a prison for seniors! I immediately felt welcomed walking…read morein and I asked myself, "Would I want to live here?" YES! Absolutely! Staff friendly and helpful. Communication was completely transparent! How often do we get that?! The facility is warm, casual and inviting. It doesn't feel at all clinical either. It smells good too! The staff get along within themselves and the residents. Come get a tour and see compassion at work!

Please stay away from this place. My mom and dad passed after they were there for just 3 months…read more My mom was an independent person walking until she fell. When she fell, they put her in a wheelchair and never took her out. Because my mom passed away December 9th, they are prorating her time there and have yet to pay me back. Please be wary of this place. Whenever you call, they are in meetings. They are fast to take your money, but when they owe it to you back you're going to wait forever. We are already 5 months since my parents passed. Both of them died in December. Their food sucks too. My dad would not eat it. I had to bring him food. My mom's bed literally had shit on it. My uncle was the one who saw it. They leave the residents wet. Supposed to check on them every hour. Well I had to buy cameras cause it wasn't happening. My sister and I had to call the facility to get someone in the room.

My husband was a resident here and I cannot say enough good about this facility. It is extremely…read morewell-run, organized, clean, and cozy. The staff treat residents (and families) as if they were family. They are attentive, friendly, kind, and responsive. Residents are clean, supervised, and well cared for. Meals are balanced and presented in an attractive manner. Owners are on site often and participate in daily/weekly care of residents. They are also reachable and available to families. I could not have been happier with this placement.

Mr and Mrs Lopez are very caring people , they care for the Residents as well as Family members…read more,Very strong work ethics , There place of Business is very clean very welcoming its definitely a 5 It nice to have Great people like Mr and mrs Lopez that care for each Residents Care , welfare and security its means alot ,Thank you for all you do ,,, Jacqueline V

Our family had a horrible experience here. We were told medications would be the last resort and…read morethis was not true. The physician who comes to this facility to see residents wouldn't listen to our concerns or wants. In fact when we asked to taper off meds he increased them. Our LO was placed on some heavy duty psych meds and they had never taken any of this type of medication before. We were told that the residents would be active throughout the day and most of the time when we came to visit the residents were sitting around, watching tv or in their rooms. We believed we were getting the best based on the monthly rate for this place and the promises made during the tour. Our LO was accused of "aggressive" behavior which basically was due to them being asked to leave other resident's rooms. They leave the resident's rooms unlocked throughout the day so it's no wonder they wander around into places they shouldn't be. We were told our LO needed an inpatient psychiatric admission. At that point we went to go pick up our LO and all of their belongings because we were fed up with their poor care. We wrote to the administration after about all of our concerns and never received a reply. We sent it certified so we know it was received. Our LO was there less than 3 months and they would not refund any of the $1500 move-in fee. Also, the turnover here is ridiculous. Staff would leave and we would have no explanation. I've recently learned their admissions director is now at another facility, too. The end of our story was we took our LO home and they were perfectly fine. We found another facility where they are happy and well cared for. There are no heavy meds in place and no need to go to a psych facility. For the $6500 monthly rate at Bader House you definitely do not get what you pay for and they take no accountability. It's a beautiful facility but that means nothing if they residents are not well cared for. I hope this will help another family avoid a bad experience.

Take it from someone who knows. This place runs by Micromanagement at its finest ! Staff constantly…read morebickers amongst each other probably due to unhappiness. This goes from the top down. I had a member of my family once this facility and never again. It's a pretty place just didn't work out for me. Maybe once management changes it will get better. Who knows.

Very displeased with service from Synergy Home Care for numerous reasons. After several months on…read moreservice for bathing attendant Monday through Friday, today September 5, 2025 I discontinued service. Previous calls to Synergy with complaints were not addressed. Attendants would come into my home and pull out their cell phones and play games instead of having any eye to eye contact or any communitcation with me as their client.

You need to review and check on the actual people who are the caretakers.They use my parents home…read moreto do their crafts and play games.They don't watch my mother when she's sitting in her chair give her crap like cookies when she needs a snack and don't use a plate (lazy piggy).They are told to follow a schedule for getting her up to make sure she eats and takes her meds on time.They change the meds to be given to a different time that's fits their needs ( stupid these need to be given at a certain time for a reason!! I'm a pharmacist I know).They don't bathe her like they should or make her brush her teeth and keep giving her sugar and crap instead of nutritious meals.Wonder why she eats like a horse when I go to visit her.Quit sitting on your asses and do your job or find another.What the hell is this company hiring? Training..... appears non-existent.This is Synergy Wisconsin to be clear Waushara county.Its bad when you know the other caretakers are commenting on the shitty ones your parent is paired with.Get it together or get a lawsuit.Certain caretakers should be paid less,Than the superior ones.Do your job ! Follow the plan.My mom had several falls because of lazy incompetence.Oh I guess I should post a photo of the caretaker sleeping in the chair snoring with her arm hanging down when we came back from the grocery.Hope she didn't miss my moms calls ( and quit lying).When we go to visit they think they can shirk their duties and are more interesting in what we r doing than what they should be doing.Piss poor people do your JOB!Tired of feeding them too.