This place is lawful, I applied it took 3 days to get a response back and the when I finally call and get a answer I was told to send my paystub. I was told my paystubs was not or fake when it came from my company log on. I just found a new car on vroom.com and was approved and they took my supposed " fake paystub" and got me a car a better price and a better payment. Do not do business with these people. read more

This place is the absolute worst ! Think you've heard horror stories about nightmare car dealers in movies ? THIS place has nothing on what you've heard . If you want to be ripped off, lied too , sold a lemon , a fake car fax , and when you drive off the lot you almost run out of gas because they don't even put fuel in the empty tanks , then by all means THIS PLACE IS FOR YOU!! read more

Bought a car here about 3 weeks ago. The carfax shows it wasn't in an accident, just high miles. The car made some noise so we brought it into a Nissan dealership. The dealership said it was in a prior accident and the sub frame is damaged. Talked with a rep at Off Lease Only to see if I can return the car. She said that they can accept an exchange, but returning it would be a 5% fee. The 5% fee depends on the manager at the Orlando location. She transferred me to the manager and he said that he can only do a trade in. No exchange, no returns. It's ridiculous because I can do a trade in anywhere else. Why would I risk it here again when I know there's so much deception involved? That they do not stand behind their vehicles. I am a business owner also and the smart way to do it is to allow an exchange to save the relationship. If the customer gets a quality car next, it would turn a customer into a lifetime customer that would refer their friends and family. It seems like they do not care about customers and they do not carry quality cars (do not stand behind their products). Now I will be telling everyone I know about my experience. BEWARE AND STAY AWAY AT ALL COST. read more

RIP OFFS. My 25 year old daughter paid top dollar for a car that should have never been put on their lot. And was talked into an extended warranty that covers nothing. She drove the car for three weeks when she finally realized there was a serious problem. When she contacted them they told her too bad so sad. The warrenty is voide because the car was neglected.....by the people Off Leas Only bought the car from to resell. They are the reason used car salesmen have a bad reputation. BEWARE BEWARE. They will screw you without a kiss. read more

I went in with intensions on leaving with a vehicle. I was working with Tito. He already from the jump when he saw me my son and my mother looked aggravated I saw it in his face. I told him what I wanted to put down and what I was looking for he didn't even try hard enough to help me. Long store short I leave without a car and he says he'll get back to me and doesn't. I had to reach out to him and he still fronted on me. Guess what next day went somewhere else and I got me a car within 3 hours because he was sleeping on me. He's young and his bedside manner is awful. Don't judge a book by its cover ... and Tito needs to learn to work with all kinds of people not just well dressed fancy high class people .... read more

There was no negotiating just fair prices. Many vehicles were involved in previous accidents but they are very upfront about it. No games. Sam Hackett was nice and knowledgeable and tried to make the process go by quickly. Easiest if you know which cars you want to look at when you walk in, otherwise you will spend time on the computers there looking for ones you want to see. Too many cars to simply walk around. read more

This is a great place to buy a used car IF you know what you are doing and what to expect. We went here on a Saturday afternoon to look at Chrysler 300s, with no expectation of purchasing that day, or even there necessarily. We had looked at a few closer to home, and OLO had nearly a dozen, so we went to compare. We were immediately greeted by a sales associate upon hitting the door. He asked if we needed any help and if we had been there before. We had not, so he took us to one of the many computers and explained how they do things. This is really important. 1) They do not just do normal test drives of whichever multiple vehicles you want. You can crawl around in the cars, open hoods, and do whatever you want, but cannot test drive unless you are ready to buy. Often times they cannot even get you in to test drive the car you want in the same day. 2) All sales are "as-is". If your car needs tires, brakes, whatever, it's already factored into the value and you take care of it later. 3) MANY (I would even say most) of the vehicles have been in some sort of accident. On their website, you can view a free CarFax for each car. You will be amazed at how many of them have some sort of accident reported. Take a mechanic friend with you, I cannot recommend this enough. 4) Prices are as marked and non-negotiable. If the vehicle has been in an accident, that loss of value is reflected in the price already. You will see some cars that are WAY below value...definitely check the CarFax on those. 5) Everything on the lot is on their website. I HIGHLY recommend looking at anything you think you might like on their site before you go, check CarFaxes, and go in armed with a list. We are car lovers and enjoyed just walking up and down the aisles, but there are literally thousands of cars, and sometimes dozens of one model, so having a list will save you time and help differentiate between lot numbers within the same model. 6) Everything on the lot is wide open. Go find what you want, and sit in it, smell it (some do need detailing, and/or smell like smoke), play with all the buttons, look under the hood, check out the leg room, test-fit your car seats, crank up the stereo and kick the tires before you even bother to track someone down. 7) The sales associates are not there to show you every car you want, help you drive them all, or help you decide what you want. They are there to do the paperwork and get you out the door. They do not make a commission, they will not get you a Coke, they will not try and sell you on something. Think of them as a Target cashier. You come to them with what you want, and they finish you up. As car people, we sometimes like to just stop in and wander through the lot to kill an afternoon. There really is no place like it where you can sit in a Porsche, a MINI Cooper, an M5, and a Nissan Versa all in the same lot. read more

I purchased a Jeep Wrangler about two months ago and had a good experience with my sales rep Henry and the price was right. No sales pressure experience like most other dealerships. I also had a good experience with Chris one of the finance managers. So I thought. Chris sold me an extended warranty and told me I would be getting the warranty contract in about 5 weeks from the warranty company. Well I waited about 6 weeks and no docs came in. I called Off leasing and was told to call the warranty company. Called warranty company and they said the dealership is supposed to issue the contract docs. I called over a three week period trying to get Chris to call me to no avail. I finally asked to speak with Henry my sales rep. He responded right away and was able to at least send me a copy of my original extended warranty application. He was told by management that the filled out application is the warranty contract? Advice, if you get the warranty make sure they give you a copy of the warranty contract! read more

My experience with Gerado is a 0/10. I came in yesterday with my dad and Gerado was extremely attentive and helpful. I come back today alone and he's suddenly doesn't seem as helpful. It took him almost an hour and a half to let me test drive a car. He kept giving me the run around and I eventually left & he never messaged me or anything. He told me to wait by the car for him after already waiting 45 mins and after another 25 mins he never came so I left. Worst experience ever and just because of this I WONT be back read more

I liked Jean Ruiz the sales person who helped me. Jean was personable and professional. I would however have no wish of deal with the finance department at this location since the gentleman who was helping me wasted some good time, took away from the experience and I'm in the process of refinancing my loan with my bank to get a rate I actually deserve and worthy of and not based on some random fellow convincing me without reason that I should pay higher interest because those are the only options he is giving me. It is clear the finance department is a little low on ethics so don't give them an opportunity to get greedy because they will...at least the guy I dealt with. Satisfied with the sales assistance from Jean Ruiz but not satisfied with the rest of the processes! read more

Purchased my Nissan Leaf here. The dealership is bare bones, which if you want the spinning wheels, and loud and obnoxious sales floor this place is not for you. My suggestion if you plan to buy go on a Monday afternoon. We showed up on a Saturday and it was CRAZY busy. When you show up you will see a bank of computers. These are used to apply for financing, search for a make and model, etc. I would recommend a couple of things to speed the process up. 1. Look for the make and model on your own. 2. Arrange financing before you go. I used Capital One Auto Finance and it went very smooth. Once you know the car you can get a rep to prepare it for a test drive. You get about 15 minutes to test the car without a rep with you. We met with the finance office and completed the paperwork. IT was all said and done. Keep in mind this is a no negotiation dealership. read more

I went into offlease only not really knowing exactly what to expect. A neighbor of mine had recently purchased a Lexus from them and told me how great the price was. Their website does indeed have incredibly below market values. I discovered most of this is largely due to nearly all of their cars having some sort of accident history. When I walked in I could hardly believe the chaotic environment. This is certainly not a traditional dealership in any sense! The guy who helped me was nice but it took quite awhile to get the cars I wanted to test drive ready. Now for the bad stuff. Both Lexus cars were dirty; both were missing shift knobs; the stereo knob on one looked like it had been chewed up a bit. As far as the test drive, I was allowed to go just down the street and back. One car had a rubber weatherstripping piece loose and just rattling away as I drove it. You could also tell the vehicle had an alignment issue. As soon as I returned the second car, I quickly made the decision I would not be purchasing a car here. They wanted me to speak to a manager so I did. I voiced my opinion and what it would take to earn my business. Manager got caught up in trying to defend their business model so I simply ended the conversation by thanking both for their time. read more

One of the better places where you're not under pressure to buy a car. Unfortunately, most of their cars have been involved in an accident

terrible customer service especially after you buy a car, they never did my title transfer but charge me $82 i have called several times and they never call back. I will never buy a car there ,service is horrible read more

After several calls, emails and looking online I decided on working with Darrell DT Thornton at the Orlando Off Lease Only lot. Finding the right salesperson is as important as finding the right car. Turned in my '05 Honda CRV for a '14 Kia Soul with 28k miles. Decided to get the extended warranty, saw the history report and had a good experience. Have bought several new and used cars over my lifetime and although this took 4.5 hours to complete, (it didn't feel like it, they feed you with bbq hotdogs, hamburgers, chips and drink) with the no haggle, test drive on my own, trade-in, finance etc - it might be faster for others if they bring in their own financing - they also found me financing at a much lower interest rate then I thought I would get. Highly recommended, call DT at Orlando. read more

I had a great experience at Off Lease while purchasing my 2013 Prius. Reda went above and beyond to make sure all my questions and concerns were answered. He even followed up later in the week to make sure. I highly recommend this dealership and will be making future purchases later down the road. I will say it was an overwhelming atmosphere on the weekend so you may want to go during the week if you can. Also, do your research prior to going so you can get in and out. I went there to specifically look at this car and still spent 4 hours because I went on a Sunday. read more

Off Lease Only - Orlando - Used Car Dealers Near Me - Orlando, Florida

Worst experience ever!!! First off I did my credit application online because I live out of town. Did my credit application on a Saturday couldn't get in contact with anybody to let me know if I had gotten approved or not until damn near a whole week later, & when i finally got help the lady took all my info (via text) license, address, etc & even sent me pictures of the car I was interested in from top to bottom because I was doing a home delivery. I then had to respond to a email stating that I will take the car "as is" I did it that's as well. So she did all of that to text me back "I hope you're having a good day! Unfortunately the vehicle got sold before we could get far enough in the process. I apologize and please let me know if there is anything else I can do to help" So I'm confused on why they wouldn't check on all that before taking all my info. I feel like there's so funny business going on and I'm not up for it at all. These people have all my info and I still didn't even get a response about the credit application, this is a horrible way to run a business. 2nd off, I wouldn't even take a costumer thru all of that until I know if they gotten approved or not because truthfully it would be a waste of my time and there's (Which they did) Thanks for nothing guys. Don't even waste your time read more

Buyer beware please review all your paper work before signing. It's a rapid succession of paper work with initial or signature needed. I ended up paying over 2500 of fees that I did not requested. It was told to me it was included, no mentioned I had to pay for it. My bad....but felt cheated. They knew this is my first car purchase. I just didnt know. Feel so stupid n used by them. read more

Buyer beware! DON'T go there on a Saturday. Bring an umbrella with you, know what you want before you come, have a mechanic check the vehicle, and get your own financing. Their prices are great, but you get what you pay for. Very crowded and sleazy. read more

You have to realize what you're getting into here. Most (all?) cars do not have a clean title. That being said, I understood that because the prices should've been reflective of what you get. Was offered no help from any associates. Cars seemed to be overpriced for what you get. I ended up buying from out of state and saved significant money on a car with branded title which was in better condition. Buying cars in Orlando is an experience for sure. read more

BE AWARE Well I bought a 2016 f 50 Car had 7 k on mileage Bought it for a good deal . Now here comes the horror story , The car had frame damage NEVER mentioned a thing to me nor it was in the papers I signed . I took it to greenway Ford and unfortunately they gave me the bad news and the big cost I would have to pay to get this fixed . I called and spoke to several people at OFF LEASE even spoke to the big shot and the truth no one wanted to help it has been 5-6 weeks since I last spoke to someone and no one has called or even followed up .make sure you find out through other sources about your purchase .shady shady Alfredo read more

Long story short , We were told we got approved drove over a hour to get to the dealership about 5 mins there one of workers calls us and said we didn't get approved after one already said we did. The supervisor was no help in dealing with our situation and said the Global pandemic doesn't matter to any bank ... place is a joke read more

Could someone confirm but it appears most of these cars have past damage history. I have visited more than one of their dealerships looking for a car yet every time I pull up a car I like it has been in a crash. Maybe this is why the deeper discounts on cars. Has anyone else seen this ? read more

Awesome every time I go. This place can get busy so be prepared to wait. All the staff thou is very helpful and always busy helping someone. Um they usually give out water also so that's a plus. We had a guy Hugo help us along with a mr sam. Both have been awesome with their assistance and car buying advice. Anyway I'm headed back in the next couple or days to snatch this 740 or 750. Stay tuned. Out read more

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Would never buy anything from a company that required all my personal information (email, phone, address) before I can even look at inventory. They must make quite a bit of money selling personal information. read more

Can't say enough about our salesman, McKindly Thomas. He has a great knowledge base, was patient beyond belief and ultimately we found the SUV that was a great fit and a great price for us. The inventory is huge so it's easy to get yourself off track. But a good salesperson that really wants your sale to be right for you can keep you from getting overwhelmed. That was our experience at Off Lease Only Orlando. 4 out of 5 stars because the process to finish is long. read more

No Car for You! I located a 2015 GMC Yukon Denali on www.offleaseonly.com and immediately chatted with an online agent. I provided all my contact information as well as a pre-approval letter from Capital One Auto Finance. She checked and validated the car was available and would have a salesman reach out soon. A salesman named Siad called and said the car was available and went out to smell it for any hints of Smoke. He then called back and said it was Smoke-Free.. ( I have a son with CF) so I told him I wanted to purchase the car and I wanted to utilize the HOME delivery option. This was around 3:30pm EDT. He said he needed to hand it off to the Home Delivery Team and that they would call me right back.. (as of this review, I never heard back from the Home Delivery team) I contact Siad again around 4:30 and let him know I hadn't heard back and didn't want to lose the car. He assured me they would be calling me right back..9:00pm EDT came and went. I called their main number 3 more times and filled out 2 more contact forms on their website to no avail. Finally, this morning around 9:00am EDT I got a call from a Sam a Sr Sales Rep and he jumped right in to get this sale going.. The bottom line: To bad, the car had already been sold. (not Sam's Fault) but their internet to backend process is broken. Yesterday I was told it would be better if I came down in person, now if I had flown down, got a hotel last night and got to the dealership this morning only to find it was sold yesterday around noon I would have been out Flight, Hotel and time off work... Not a good process for out of state buyers. When I contacted them around 3 pm yesterday, they should have known a deal was pending..... Shout out to Sam for calling me back! Thanks Sam, but shame on the internet team.. read more

Off Lease Only - Orlando - Used Car Dealers Near Me - Orlando, Florida

Offlease is definitely a different experience than your typical dealership! Lots of customers and lots of car buying activity! George Velasquez assisted my family and I during my car buying experience. George was friendly and extremely helpful. We test drove several vehicles so we kept George busy. Thank you George Velasquez. read more

DO NOT PURCHASE A VEHICLE FROM THESE THIEVES. I purchased a 2018 Mercedes on October 17th (loan officer Jesse Scott) and was told "you have to purchase the 'add on' to obtain the loan from Wells Fargo....$4507.00 of 'add on' BS. A call to Wells Fargo confirmed, that is inaccurate and we do not require anything at all in addition to your loan...they lied". Please do not be deceived. I am seeking legal action. If you have purchased a vehicle here make sure you call your lender and ask. I was unaware until I received my first statement which reflects "optional additional products purchased". It is a shame that human beings are taken advantage of and blatantly lied to for a kick-back. read more

Loved my car purchase experience! Mike was my sales person, great guy explained us all process real good! Surely recommend him. Location : Offlease Only Orlando Name : MIKE HAMDAN read more

I had good experience with my sales representative Chad. He was able to show me what I needed. Providing Car fax and kelly blue book reports were excellent. His transparency on the vehicles was appreciated. However, the trade in value they gave me for my vehicles was undervalued. Next time, I will not do trade-in with them. The financial department was another thing all-together. It is a typical car dealership experience where you are talked into things you do not need. As I looked at my papers I found hidden charges and I have already left before I found it. I bought a car of $10,999 and by the time the papers were done the total bill became $18,999 almost double. There was a charge of $2100 that I do not know what it is. I felt ripped off! The variety of cars, published prices, sales person are all great. The financial person was nice but had a way to weave in charges that end up looking like you bought the vehicle from any car dealership. Next time, I will not trade in and I will watched closely at the finance department. read more

Terrible customer service! God judges because of my age apparently, my sales person was working with like five different people at once, Honestly when I go to the dealership I want a person to fight for me to get the car I want them to do anything in their power these people could care less, Where is dealership ever I definitely don't recommend it, Theyre rude and judge mental! read more

If you have nothing better to do than waste hours of your time, this is the dealership for you!! Horrendously disorganized. Takes forever to test drive a car, then more time for an appraisal, then sit around and for... nothing? Every step is done phlegmatically, one after another with no sense of urgency. Salesperson disappeared. No idea where my car key were. 45 minutes later he shows up when I am speaking with a manager. Manager says he will call me back the next day and never does. I actually bought a car here in 2014. Great experience. Enough that I came back 3 years later to trade in the very same vehicle. The experience this time couldn't have been more different. I am embarrassed that I have ever recommended this place to my friends. Won't happen again. read more

We had a very successful buy at Off Lease Only. Our Sales Associate Jessie Gilbert went above and beyond in helping us get into our vehicle. He had great support from Darnell Glenn. Crystal in finance was excellent and processed our loan with lightning speed. We have already suggested Off Lease to our friends who might be looking for vehicles. Should the need arise for us to purchase another vehicle we will be contacting Jessie at the Orlando location. read more

Off Lease Only - Orlando - 2013 Smartcar - Used Car Dealers Near Me - Orlando, Florida

Hummmm, my credit union suggested this place. Was a complete different experience. Both cars we liked had accidents, so we did not buy a car from them. Really confused, name made us think these were all lease returns, salesperson who really gave me a lot of good info, said most of their cars are from auction. The whole experience was just not what I'm used to. Loud music, crazy crowded sales office, felt more like a government office. read more

Excellent customer service. Entire process was explained from start to finish. Got the car I wanted at the price I wanted the day and time I wanted it. Thank you to Sam Hackett, Shany, and Perry. Sam is just plain awesome! Shany was great checking over all my paperwork in an efficient and detailed manner. read more

There's no other place I would consider to buy a used car, I keep coming back for the great inventory and prices, their buying system is straight forward and quick, I've recommended friends and family and they are also happy with their purchases, many thanks to my salesman Fidel for a great service. read more

We purchased a vehicle from Off Lease Only Orlando 9/25/22. During the test drive and for a month after, everything seemed fine. We were told everything on the CarFax and known to them was cosmetic damage even after questioning it a few times. 1 month after the purchase, our vehicle start making strange noises and running weird. It got worse the next day. We took it to a Toyota dealership and they gave us the news that the transmission case was bad and damaged. None of this was disclosed to us when purchased only that it had minor cosmetic damages that were already fixed. We tried contacting Off Lease and they blew us off stating they would call back or email assisting with our warranty. The first contact was named Juan. We heard nothing from them! We tried calling and leaving messages 9 times over a course of a week with absolutely nothing back from them. They have completely ghosted us. We got the number for the extended warranty they sold us and are trying to go that route, but have been told it may not be covered due to being prior damage. Off Lease sold us a warranty, so they need to make good with fixing our vehicle. We have been without a family vehicle for 2 weeks now due to Off Lease ignoring us and selling us a damaged vehicle and not wanting to take any action or giving us any assistance. Although they stated they would via the first telephone call made to them. They are essentially selling warranties for vehicles that cannot be warrantied and leaving the purchasers to pay out of pocket for a damaged vehicle that the dealership did not inspect prior to selling and leaving families to fend for themselves and without a family and needed vehicle. read more

NOTE: Would rate at 4.5 stars if I could. I knew nothing about Off Lease Only -- except that they had listed a very particular make/model/year car that I had been looking for at a price well below the typical market price -- so I went into the process somewhat skeptical (why are they so low? what are they not telling me about the car?). Turned into a great experience. Some things to know: 1) list prices are FIRM and the cars are "as is." You're not going to talk them down on price, get them to put on a new set of tires, or get them to add floor mats. 2. They're not doing a complete service inspection before putting it on the lot like a dealer would. This might sound like a bad thing, but here's the kicker: 1. The cars on their lot are all late-model trade-ins, many -- if not most/all -- of which still have factory warranty remaining; 2. They are very frank and up-front about these facts, not trying to hide anything. 3. The savings associated with this process are very much being passed along to the buyer! The price I paid for the car was about $4200 below market value compared to similar "asking prices" on traditional dealer lots. So, even though there's a new set of tires and an alignment in my near future, I am very, very pleased with the value. On TRADE-INS: I would suggest that, unless you've got a late-model, very well maintained car you're looking to trade, consider other selling alternatives before arriving at Off Lease Only. Because of their policies above -- firm price, different type of inspection process from other dealers -- they have less wiggle room to make a really great offer on anything less than top-notch trade-ins. The offer I got on my (far from top notch) trade in was not insultingly low, but it was lower than Kelly Blue Book value for the area. On FINANCING: Off Lease Only definitely tried to up-sell a handful of options that were not exactly presented as "optional" and the initial terms (everything was 5 years or longer) did not line up with my wishes. When I asked clarifying questions about the options and gave direct feedback on what I was looking for on terms, they were truthful and straightforward, and we didn't have any problems afterward. But a younger/less-experienced buyer could have easily found the process confusing/misleading. As for the people, the sales manager, Glenn greeted me immediately. I was only there to look at one car, so the salesman, Omid, walked me right to it. However, if I had wanted to walk the lot and look at all the cars, I could have done so without being inundated by a salesman; you come to them when you're ready to talk; a very low-key, low pressure experience. Beyond the initial meeting, Omid was polite, forthcoming about the above processes, and helpful during the paperwork process. The finance processor, Guessly, was professional and courteous, as well. When the paperwork was done, the site's General Manager came by to wish me well, sought feedback about the overall experience, and thanked me for my business. Overall a very positive, straightforward experience. I would buy from them again in a heartbeat. read more

Very helpful in looking for a car and they let you take the car out for a test drive by yourself that's very cool and everyone here is super nice I will come back to this dealership very soon for my next car. read more