Had a really great experience at Boot Barn. I came in looking for my first pair of boots and…read morehonestly didn't know exactly what I wanted, but Ana made the whole process easy. She was patient, took her time, and really helped me find a pair that fit my style and felt right. She also helped me pick out jeans to go with the boots, which made a big difference. It didn't feel rushed or like she was just trying to sell me something, she actually cared about making sure I walked out confident in what I bought. Overall, solid experience. Definitely recommend this location, and shoutout to Ana for making my first boot purchase a great one.

Stopped into Boot Barn for the first time thanks to Cowboy Carter weekend and I left prettty…read morefreaking obsessed. I needed a black cowboy hat that could handle my big hair don't care energy and the Cody Jinks collection delivered. This line has a wide range of sizes which is awesome. My country chic era has officially been activated

Walking in I was flabbergasted at the size of this store. So many options I was overwhelmed looking…read morefor my first pair of boots as I was in town for the PBR. Evan helped me out with a few options and he was amazing! He gave me 5 really good pairs to choose from, he asked the right questions to help narrow down my desired boot style. He really went above and beyond in helping me as I was completely lost. I can't wait to go back and buy more pairs! I will absolutely be asking for his help again, super friendly and great support staff all around the store.

The team here was super helpful tried to help me locate a pair of boots that I have been wanting…read moreand gave me recommendations on where I could go have a look to see if they even have them. They were very attentive when I needed to try on some clothes and get different sizes and boot barn still has pretty good deals on a lot of of their clothing. I ended up buying a pair of Cody James pants and a Wrangler long sleeve shirt, all in all, I totally recommend this store. It's very clean.

Best shopping experience ever!! One of the workers there, Gary, helped me through everything. I…read morecame in knowing that I wanted square-toed boots, but being that this was my first time buying/trying on boots AND coming to Boot Barn for the first time, Gary was a huge help. Super happy with my boot purchase, the tools I need to maintain them, as well as their 2 for $80 jeans.

Well, out on a weekend visit in Vegas we decided that we needed new boots and jeans. If you haven't…read morebeen to this location, you know it can be a little overwhelming at the boot selection. My husband went One Direction while I went the other we were both amused when we basically chose the same boot in male and female styles. All the staff was absolutely incredible answering questions directing us to different styles of boots that we might like among the clothes. I unfortunately can't remember the name of the female that assisted us. She was absolutely amazing going out of her way to make sure that we tried on different boots in the style that we wanted. After selecting our boots, a belt and buckle for my husband a few pairs of jeans we went onto shop for our granddaughter. We ended up leaving with wardrobe for her and pair of boots. This will definitely be on our shopping visits when we're in Vegas.

I Just left the store right now and I had the rudest conversation with the girl by the hats right…read morenow . The gentlemen next to her was very kind but anytime he spoke she kept making it seem like what he was saying was not acceptable. I was asking if I can place an order on a in store pickup since I forgot my gift card and I had a photo so I can just place an order online for store pick up and she said I can't . There's no way of knowing if the actual shoes will be picked up at the store all though I was holding them in my hand well asking her . She just kept over talking and anything I would say she just kept saying no . Like she might of well of said I don't like my job and helping customers . I put my boots back and immediately walked out not feeling good . She was very mean and her anger was so unnecessary with such a simple question . The guy next to her was trying to help me and saying I could do a order pick up and she's like Nooooooo , nope , we can't , won't work . Anytime we spoke it was so rude . Perhaps a training class to help guide her to a better attitude. Very unprofessional !!!!! Wish I would Of got her name . She was standing by the hats , it seemed as if she was was already annoyed because the pair of cowboy boots I wanted to get was the last pair and they were dirty so the other girl asked her to help clean them up for me and it just ruined her day to help a customer .

what a cool store! Never been in one but I know it's well-known. This was so clean and so nice…read moreinside, I definitely had a lot to look at. I found good stuff even in the clearance section for my bf. I found a nice brown flannel perfect for the Kenny Chesney concert. This place was awesome and definitely going back if I need western stuff. Just wish they had more cute women stuff, I didn't find anything for myself.

Awesome locating. The staff was all friendly and helpful. I was assisted with trying to find a size…read morein the back and it worked out. Also called in some boots to stay put on hold. One thing is they only have 2 fitting rooms so I waited about 15 minutes to try in the gear. After that it went well m.

1. The moment I entered this store I was pleasantly greeted I think her name was Mary she has great…read morenails. I was searching for a pair of boots she advised that I should go to the boot barn on Charleston that they would have what I needed. I must reiterate how I felt in this store all Boot Barns should model this customer service standard. Thank you. 2. I proceeded to the Boot barn on Charleston only to be ignored the entire time I was in this location. I certainly think that the Bonanza Location should add inventory to mirror the Charleston location and train the staff to the Bonanza customer Service model. I will never return and it's a stretch that the will purchase from Boot barn I've added additional comments to the Charleston location in yelp. I was looking to try on the boots I'd already reviewed the inventory on line. FIVE STAR-BONANZA LOCATION.

What a wonderful visit to the boot factory outlet. I was in need of some new riding boots and of…read morecourse, wanted to have the best selections available. This location is full of beautifully crafted boots of all styles, colors, finishing touches & designs. I found a pair that I really loved and when I tell you the staff went the extra mile, they certainly did. They had a buy 1, get 2 free sale going on. I don't have the time to grab two more pair so I was completely ok with just getting the 1pair. The cost was $329 and when I went to the cashier, she was so sweet & actually applied a huge discount so I didn't have to pay full price. I ended up paying about $130 for a sweet pair of boots. The customer service was fabulous, they take the time to help you figure out what you lean toward and make your experience shopping there a true joy. I'll certainly be back for more when I visit again!

Stop by to get some new work boots. I love the selection of not just the brands but also the sizes…read moreand the price of buying one and getting two free with an option of getting a discounted fourth pair. I enjoy how they don't have all the boxes sitting around where you're tripping over them And trying to find the mismatched shoes. Maria and the other staff prompted me to greet me as I walked into the store, and they worked with me to define the right size and style I needed to fit my feet. I was reluctant to try the shoes on. Still, Maria and the staff were accommodating, kind, and very persuasive in getting me to try on multiple different pairs of boots to ensure that they fit my feet correctly and that they weren't too big and fit my adaptive equipment. The team here at this location is always professional and courteous; there is excellent conversation in the store, and it is clean and well-kept.

I'm not one to leave negative reviews lightly, but this visit was something else. From the moment…read morewe walked in, the staff seemed more interested in policing our every move than letting us browse in peace. It was uncomfortable and intrusive--definitely not the vibe I expect when shopping. To make matters worse, the staff were loudly taking phone calls and then proceeding to mock the callers right in front of customers. Listening to employees complain about accepting returns from other branches and badmouth customers was awkward, unprofessional, and honestly appalling. The cherry on top? What appeared to be the manager stood there, actively engaging in this petty bashing, as if it were some sort of team sport. That kind of leadership--or lack thereof--really set the tone for the entire store. We left without making a single purchase because I refuse to support a business that treats customers, whether in-store or over the phone, with such blatant disrespect. If you want a pleasant shopping experience, do yourself a favor and head to one of their other branches. This one isn't it.

Every time I visit this store it's always very well stocked, clean, and organized. The workers here…read morealways accommodate customers and pay attention to whatever questions they have. It is very refreshing to experience this kind of customer service especially these days. The costs are very reasonable and the quality is second to none. Great job management!

Stumbled across this place while in Las Vegas. Pretty large store with parking right out front…read more We were welcomed soon as we walked in and offered help if we needed it. There are cowboy hats, western wear for men and women, jewelry and racks of boots. My hubby found a great pair of Ariat boots that were on clearance, he's already worn them and says they are so comfortable from the get go, wore them all day with no complaints. Would highly recommend checking this place out if you need any Western wear!

Nice selection of western boots and hats for all ages. Also a nice selection of men's clothes,…read moresmaller for children's and even smaller for women. There were two gentlemen working the store. One was doing inventory and pricing while the other was helping me. Great service by the way. I am sure as it gets closer to rodeo time, they will be busy. Pants were $50-$70.

Very clean industrial shoe store with Great customer service with a smile. The gentleman that…read morehelped me out was very professional, courteous, and so helpful in so many ways. The boot I was assisted with are so comfortable and durable and ready to work. variety of industrial work, shoes, and boots for a reasonable good price. Meeting TONY CREECH the store manager was awesome.He's so cool and just Outstanding CUSTOMER SERVICE A+

Came here in chanclas just to look at prices and walked out in a pair of wolverines, socks, and…read moresome extra laces at a very reasonable price. Tony seems like very cool people and got me what I needed and out of there in less than 20 mins, dude. Very worth it

Really old time helpful service. They were extremely helpful, and careful and they restored 2 very…read moreold hats (20 year old and 50 year old) to like new. Bring them your old cowboy hat. Massive selection of men and women's cowboy boots and clothing.

They Have a big selection of different styles boots and great quality. I wish the store was still…read moreavailable