Had a really great experience at Boot Barn. I came in looking for my first pair of boots and honestly didn't know exactly what I wanted, but Ana made the whole process easy. She was patient, took her time, and really helped me find a pair that fit my style and felt right. She also helped me pick out jeans to go with the boots, which made a big difference. It didn't feel rushed or like she was just trying to sell me something, she actually cared about making sure I walked out confident in what I bought. Overall, solid experience. Definitely recommend this location, and shoutout to Ana for making my first boot purchase a great one. read more

Boot Barn - Shoe Stores Near Me - Las Vegas, Nevada

Stopped into Boot Barn for the first time thanks to Cowboy Carter weekend and I left prettty freaking obsessed. I needed a black cowboy hat that could handle my big hair don't care energy and the Cody Jinks collection delivered. This line has a wide range of sizes which is awesome. My country chic era has officially been activated read more

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I stopped in boot barn to grab a pair of boots and a cowboy hat. Melanie helped me pick out a hat that fit me properly and even helped with the boots size. She offered me other things like a sponge to clean my hat and leather to clean my boots. I wouldn't have known to get that until she showed me the value and why it's important. I paid about $300. They did offer a military discount, which was awesome. read more

Our first time and lots to look at. We didn't really get helped by anyone. But while checking out we noticed they do offer military and LEO discounts. Nice! We'll be back when we have more space to bring home some pair of boots home to Hawaii. read more

Was looking for some boots in case I needed to ride the bull at Santa Fe Casino. Was thinking of some simple Chelsea style which are low cut and suitable for everyday wear as well. I made the mistake of not calling ahead and went to the American Workets bootbsrn on Sahara and they only stocked working gear (hense the name) but no luck. Took a fifteen minute ride up to the Summa ave. store in the heart of Summerlin .of course as always, all the stores and parking were jmed but I found a spot not too far from Dillards. Boot barn was busy, but not crazy... Eventually found what I wanted for a decent but pretty much more than I was thinking of spending price. The staff were helpful ,scored a 10% military discount... I'll be back probably after the holidays to look further read more

Anthony and Cheryl thank you for the excellent customer service during the busy holiday season! This is my go to location year round, wide selection and always clean and organized store read more

Amazing store!!! Love all the cowboy hats, boots, clothes and fashion accessories ! I bought a Laney Wilson cowboy hat, 2 adorable blouses and ordered a pair of cowboy boots. I'm super happy! Brady my employee shopper helped me with ordering the boots and showing me around. Jon helped with signing me up for the shopper rewards. Beautiful store and so much to choose from. A bit pricey, but I treated myself today. Always good to treat yourself once in awhile. I'll be back! Thank you! Located 215W and W.Sahara read more

Boot Barn - Laney Wilson cowboy hat - Shoe Stores Near Me - Las Vegas, Nevada

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I've always wanted to go to the Boot Barn, and I had finally had a chance to go on a Friday evening! My husband and I were out holiday shopping. After stopping inside Trader Joe's, we decided to make an extra stop to the Boot Barn. This location is next to Downtown Summerlin, off of the 215/Sahara exit. There is ample amount of parking available. As soon as you walk inside the store, you'll be presented with a wide range of apparel from hats, jeans, shirts, pants, and so much more! Towards the end of the store, all of the boots are arranged on the wall and aisles, from Boot sizes. The Boot Barn opened their first store in 1978 and has become one of the largest western and work wear retailer in the US. I typically like the Boot cut jeans, and the Boot Barn had a wide range of jeans, mostly bell bottom and boot cut. There were several jeans that had decor, such as tassels, included in the designs! You could easily spend hours looking at all of the different boots inside the Boot Barn! I thought a lot of their boots with the Rhinestones looked beautiful! Some of their other boot designs had fringes! The team at this Boot Barn location is fantastic! We had several team members come up to us and ask if we needed any help! This was my first time going to a Boot Barn, and it won't be my last! read more

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Anthony was quick to greet and help me when I walked in. Assisted me in finding shoes that met my work voucher requirements.

I placed an order online for one of my grandchildren to receive a new pair of boots for Christmas. When I placed the order, I see that I received a $20 gift certificate towards a future purchase. When they notified me to come and pick up the boots, I proceeded to use that $25 towards another pair of boots for a different grandchild. The gentleman at the counter and I'm sorry I cannot remember his name also assisted me in ordering two additional pairs of boots so that all four grandchildren have new boots for Christmas. I highly recommend this location Since everybody is so cheerful and accommodating. read more

Came in to just browse and Kristin greeted us immediately! We did come 1/2 an hour before closing so it was nice to have someone not shrug when you walk in close to closing time. I was interested in looking for some black boots - Lanes preferably, she helped me find my size and which style was more comfy as some are tighter on the toe and calf than others. She really took the time with me and I mean really she even suggested an insole so my boots would fit PERFECTLY! Now here's the kicker I suddenly changed my mind and wanted a different color that this store didn't have - she immediately went to work to help me get them. She called other stores but unfortunately they didn't have them either. She was able to order them for me (with free shipping) and they should be here in a week! Yay!!!! I couldn't have had a better experience ! Thank you Kristen ! You're amazing ! Great boots for every occasion and great sale items too! read more

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Staff here is always amazing so helpful and very professional have so many different selections of boots jackets hats just about anything you can think of makes shopping easy price point is definitely better than most of their competitors and I appreciate that. read more

They guys were great over there.... I needed a hat reshaped and they addressed it perfectly!! Got a new belt and a few other things.... Still doing a great job at the cowboy clothes thing... yay! read more

Came in to buy my boyfriend his first pair of western boots for an upcoming wedding. Everyone was very friendly and willing to help. We were approached by a nice gentleman named Anthony. He asked if it was our first time buying western boots. We said yes and he educated us on how the boots were supposed to fit and how important it was to get the right size. If it wasn't for Anthony we would have bought the wrong size. He was so patient with all of our questions and even helped us order the boots online to be delivered in store. If you are ever in need of boots or western wear, and you want excellent customer service, this is your store. read more

Boot Barn - Shoe Stores Near Me - Las Vegas, Nevada

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5 star customer care in service He was very helpful on the phone before I made a drive thank you again for the five star service read more

After reading some of the comments in the 1-3 star range, I noticed something strange as I was entering... Judging looks or both even greeting you, poor customer service from those greeters and only chose to help people that was okay in their eyes. although one person eventually helped me and this younger guy helped with my hat selection, but the people in front who were greeting, well one guy was nice greeted me with a Smile but the larger bigger older guy who I assume is a manager was not friendly to other people...from what I noticed, he seemed a bit in the prejudiced side...I saw who he said hello too...definitely to people who were Caucasia and also gave a bunch of tickets to the PBR to my friends whom were white because their purchase was over an amount but I spent more than them and I didn't get any tickets to the PBR...of which I've been to before... Another time, One guy was hooked up not for being military but got a discount just because he was well...w...?? It was the larger / older unfriendly floor manager / greeter gave him a discount. Sucks, because I like country but the hospitality in this location SUCKS! Corporate BB, I've ordered online many times and spent, sucks that no one is doing anything about this... read more

I had an amazing experience shopping at Boot Barn! The staff was incredibly friendly and knowledgeable, helping me find exactly what I needed definitely be coming back. read more

Customer service Boot selection Hat selection Happy Customer Awesome place and helpful, friendly staff! read more

Anthony was incredibly rude. He said that he was the manager but conducted himself like a child and was borderline verbally abusive. Yesterday, a very kind seasonal employee helped me purchase 4 pair of pants, a suit jacket, and button down shirt for my husband. My husband was unhappy with 2 of the pants and the button down. Wranglers were on sale, buy two get one free. He chose to return two of the three pair of wranglers. Apparently, the pair that we got for free yesterday was not supposed to be part of the sale, but they sold them to us as part of the sale anyway. That was one of the pairs that we needed to return. We picked out two pair of pants that were part of the sale. So, in a nutshell, we were simply exchanging two pair of jeans and returning the shirt. Anthony, did not want to exchange the pair of pants that were not supposed to be part of the sale. I tried to explain to him several times that returning the jeans that were not supposed to be part of the sale, still resulted in us buying three pair of jeans that were actually part of the sale. Anthony told me that he knew how to count and I was rude for continuing to try to explain. I'll do my best to not return to the store as this is not the first time I've heard negative things about customer service at the location. read more

Boot Barn - Receipt - Shoe Stores Near Me - Las Vegas, Nevada

Came in here with my boyfriend an hour before closing & was harassed/pestered by an extremely rude sales associate with poor social awareness. Was standing over our head & poking fun while making sly remarks at us, completely oblivious to the fact that we are trying to end the forced banter. By far the worst location in vegas. He was a younger kid with blonde hair, possibly autistic. Nonetheless we will never be going here again. read more

I will say this boot barn has the most awful service I have ever experienced! I have spent tens of thousands of dollars at their stores and I always buy the same size brand and style or python 300 dollar boots! This pair didn't fit too small and the nightmare I experienced to try to get an exchange was beyond comprehension! Fire this entire staff and manager sadly that's typical low life loser Las Vegas employees! read more

I have never had a bad experience at this BB. The workers are always so nice and helpful (even if you come 30 min before closing like my friend and I ). thank you Anthony and Brandon for keeping my hope alive for the customer service industry in this crazy world!! We will see guys at Stoneys one day LOL read more

I visited the Summerlin location and I can't say enough good things about Anthony. I am new to Boot Barn and have zero knowledge and didn't know where to start. He has so much knowledge regarding jeans, cowboys hats and boots. I eneded up buying my first parit of ostrich exotic boots all due to Anthony. Def see him if you need assistance and great knowledge. Thanks Anthony! read more

I went to several places to find new laces for my hiking boots and was unable to find the correct length in boot strength laces. I went to Downtown Summerlin and went next door to the sporting goods store and no luck. then it hit me, Boot Barn is next door. I walked in and started walking to the back. I was asked by an employee if he could help me. Within a few seconds, I was at the rack with a large selection of laces for boots and athletic shoes. I picked the kind I wanted, went to the front, and checked out. It was a pleasant find and I'll know where to come from now on. The boots they sell are mostly cowboy boots so I'll be going elsewhere to buy my hiking boots. Alert employee seeing dazed customer and helping=great service. Thanks! read more

Boot Barn - Exterior. - Shoe Stores Near Me - Las Vegas, Nevada

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WOW! After this store having been open in Downtown Summerlin for three years, I am embarrassed to say that I only walked in this week. This store is really fantastic! Heavy on women's clothing (compared to the location on the Strip), light on home goods, medium to heavy on boot inventory...this store really has a great lay out. Upon walking in today, they have all sorts of super cute, western in style, tops, skirts, pants and jackets. The ladies clothes were super cute, if maybe designed more for the young cowgirl at heart versus the ranch hand working the land (but they do have both!). The store is well organized, clean and the staff was clearly available to help if I needed it and super friendly. I walked out with a great Ariat jacket from the sale rack and a bolo tie as a gift for a friend. I absolutely will be back. I love Boot Barn! read more

Amazing selection of boots and clothes and the best customer service I've experienced at any store in Vegas. Every person working asked if we needed help with any help. Thank you and will definately come again! read more

I came in today with the plan of exchanging some items I purchased online. Upon entering a person I assume was a manager or supervisor was standing at the entrance facing the doors to greet people which is nice...however watching me struggle with two boxes and a hat to pull two sets of doors open, was not. After I fumble with my boxes and fumble with the second set of doors he says "hi welcome." I say "hi." I make my way to the cash wrap to drop my items and either return or get a hat sized. This guy in a very confrontational manner comes up and raises his voice and says "hi! Welcome!" I said "I already said hi to you. Thanks." While he talks over me and asks what he can help me with. I explain I have a few items I'd like to exchange and again very confrontational in his response explains they're out of Stetsons. Then points to another guy at the counter and says but "Kevin can help size it for you." Kevin is kind of not paying attention so I ask "are you going this now, or would you like for me to come back?" He says he can help me now. He is very helpful and kind and is just all around agreeable but not very helpful when it comes to finding an additional hat. After this I go about finding other items to purchase in my exchange. When I finally am done the same supervisor/manager from before comes up to a the cashier and asks if he's doing ok...since there were 2 other associates up there it's strange he only asks the one assisting me if he's ok. I've worked in retail/customer service for a number of years. I absolutely don't appreciate being a punching bag for anyone's bad day and will meet your attitude with indifference. I come here pretty often and this just made it apparent that I shouldn't. read more

My son went in for a pair of work boots and had the best customer service from Colt. Colt asked what type of work my son did, what type of surfaces he walks on every day, and recommended a pair of work boots that my son said are the most comfortable and best suited for the work he does that he has ever purchased. Thanks Colt! Appreciate your help! read more

When customer service falls to 'who looks like they have money', then I have to say- Corporate Boot Barn, you'd better get to fixing things. I'm not one who minds waiting, but when you're young, lighter hair dude walks right past me to help someone else, well, that peeves me off something fierce. Especially when I'm the one who had to have one of your associates call for said help. It was right then and there I got clued in to the possibility it was commission based sales. Funny thing is, I've gotten boots and buckles and you're employee made an error in not recognizing who your better customers might be. I just left all the items I had in my arms off at the closest rack and headed out. I'm hoping this is a one time thing, because I can just go elsewhere for my gear without batting an eye as to convenience. I do hate it when customer service goes sniffing them short term dollars. Don't make sense. It ain't polite. read more

if you are going to anything in vegas country come here!! the largest stores the best variety of everything. the greatest variety of boots. i love comming here they have everything u need. other stores are crap compared to boot barn. workers were nice friendly helpful. read more

First off this is a smaller location so the selection is limited however there is still plenty to choose from. The staff is top notch with service and providing a friendly environment. We've had multiple hats shaped here by Brandon and he always makes sure you're satisfied and also goes the extra steps for making sure your hat leaves looking great. read more

Only second time in this location but the service was Exceptional. A gentleman helped us out when we first walked in and were looking at hats, he helped my Dad and I pick out straw hats. And then another gentleman named Bryce helped my daughter pick out some comfy riding boots. It took a while and he was so patient with my 5 year old daughter. Afterwards he even fixed her hat that she had on. He reshaped it and added hat stiffener and worked on it for a while. He spent at least 45 minutes with us and making sure we had everything we needed from the departments we were shopping in. It's so nice having a location in the middle of town now, and with the store being so clean and the staff so friendly we'll be back often! read more

Boot Barn - Shoe Stores Near Me - Las Vegas, Nevada

Great store, I would recommend this Boot Barn. Was greeted at the door, and was assisted in finding a hat. They did not have a particular hat I was looking for, but Anthony took the time to call other stores and ended up finding the hat I was looking for. Thank you once again! read more

I've never felt the most unwelcome ever. I'm Asian I get it, I'm not the typical person that comes into the store to shop but I'm still a customer. I went in looking for boots and some other stuff, mostly gifts for some friends but no one was willing to help me at all and everyone gave me the most judging looks. So I decided it was a lost cause and left. I'd rather give my business to another shop or even online stores where employees don't judge you by how you look. I do like the store itself overall, it's quiet and clean, but they need to work on their customer service. read more

Came in to browse for a pair of black cowboy boots for myself and to hopefully get my spouse to try on his first pair of boots. Even the thought of him in boots seemed unimaginable. We are out of towners and my spouse is your typical urban streetwearer, who has recently aquired a taste for country music. We walked in and were greeted by multiple people from different directions of the store, and they were genuine. At first impression, the staff was extremely welcoming. We were approached by Astaysha and she asked what we were looking for. Remember, I just wanted to browse.i let her know I wanted to look for black cowboy boots. Asyaysha, suggested a pair that she owns and I liked them. I sized up due to fit and she held great conversation with us. Not like an employee trying to make a sale, but like someone trying to meet our needs but also really getting to know us. Sold! We asked her to hold then at the register and she did just that. Since we recently purchased tickets to see Jason Aldean, I decided to ask my spouse to try on a pair of cowboy boots. I persuaded my spouse to merely look in the men's section. Cracked jokes, laughed, 'never would be ever". Then along came James to check on us. His knowledge was very helpful, he suggested against my sizing up due to a wide foot and provided leather info, comfort info, brand knowledge... totally on point! Joke after joke, we finally got him to at least remove one of his Jordan's and slip a boot on then the other. Then the jokes continued, the "tease" of the cowboy walk and he got approached by Misty reassuring him of his boot choice and all of us laughed at his "cowboy" walk. We did not size up, so James' advise was helpful. Even a customer advised him to buy a pair and he wouldn't regret it! Ladies and gentleman he complimented the comfort and agreed to get them!!!! He didn't care for some natural scuffs on the shoes, Misty educated us about the cleaning and leather imperfections and after a little rubbing of the boot tip, the scuff was gone. Picked up a Whiskey tee shirt on the way to the register that Misty helped us with. Cracked more jokes then belt buckle jokes to complete the look and then comes the great idea of trying on cowboy hats for "fun". Asyaysha assisted us with hats, we determined his hat size. Unfortunately, they were sold out of his size so she assisted us to order online and get it shipped to our home. All in all, I'd say this was a successful experience. The staff was well trained in multiple areas of the store. They gave honest feedback and suggestions and they turned this football jersey-Jordan wearer into a future cowboy! Jokes aside, this was by far THE best Boot Barn experience I've ever experienced. Who knows we may one day return for that belt buckle, lol! Great job to the staff here and many Thank Yous!! read more

Yeesh. Talk about worst customer service ever. By worst, I mean completely absent. I walked into the store on 2/8 at about 2:30PM with my boyfriend. We just moved to the area and were excited to go shopping for some new boots. Upon entering, we didn't even get an acknowledgement or hello. The two salespeople, a man with a beard and a lady with long hair, were busy doing something around the cash register. There were no other customers in the store. Even when I was looking at belt buckles on a display not 10 feet from them, we were completely ignored. We went back to the boot section because even bad customer service can't stop me from trying on some new boots. I found two pairs I fell in love with. One fit, and one wasn't my size. I wonder if Boot Barn could order them in a different size for me? I wouldn't know because no one asked me if I needed help. My boyfriend also found a few pairs of boots he was interested in, but again, no one to help us. We left. And the two salespeople were sitting on a display and chatting when they finally paused in their conversation. To make eye contact with us as we exited the store. Still, silence. I'll drive to a different store for my boot needs from now on, this isn't worth the convenient location. read more

As always, when you enter the store, you are pleasantly greeted by a sales associate. Tonight I was assisted by (Andrea & Kevin). I went in here with 30 minutes until closing and still received a great customer experience. The store is well organized, which makes the shopping experience easier. (Kevin) is always patiently willing to assist with my indecisiveness when searching for the right pair of boots.This store has so many boot options to choose from it's unbelievable. I prefer to go to the store than buy online. If you're looking for some western gear! Go here! Sign up for rewards and email deals. Thanks guys,I'll be back soon! read more

Today I was helped by Tina. She helped me find jeans that fit right with my new boots I got a couple months ago. Your staff is always so friendly. I love the layout of the store. This is one of my favorite stores. read more

This newer store is smaller then the one on the strip but they make up for it in customer service. I would go to this store again and again because the people are so personable and fun. They will help you order anything you need thats not currently in the store. One of the employee even took a trip and picked up the boots I wanted elsewhere and had them in the store waiting for me. Absolutely wonderful. read more

Great selection and helpful staff. The loss of star was for the prices and lack of more sale items. Also, I bought $300+ cowboy boots and they didn't even come with a bag/box. read more