Stopped in to look at computers and the General Manager, Brian, came over to help. He spent a lot…read moreof time explaining the computers and types of technical support and warranties. Unfortunately ended up not getting one there only because found the specific model that had what was needed. I have shopped at Staples at other stores and buy quite a bit for my business and personal use because their prices are reasonable and fair. However, the customer service provided by Brian and his staff was something we don't see often anymore and he even followed up with to see if I was able to find what I was looking for. I will be shopping there again.

I stopped in to this Staples yesterday while my wife and I were out and about. I didn't need…read moreanything but I love shopping around in an office supply store. I walked in and was immediately greeted by a nice young lady. She allowed me to look around and didn't bother me. This store is small and very clean. Although I went during the COVID-19 scare, I still believe the store is a clean place. They also have a nice selection of office supplies, networking items and office chairs. They were completely out of hand sanitizer and toilet paper though. But that's to be expected. All in all, I like this Staples location better than the Cleveland store.

Erica is so helpful! I had such a rough experience trying to get copy on time for my workplace and…read moreshe went above and beyond to help me quickly and effectively.  She answered every question I had, anticipated my needs, and truly saved my day when it came to copy and print needs I had for my workplace deadlines.  She needs a raise, management.  Thank you very specifically to Erica at this store for being a truly good customer service representative when it can be so rare!

I visited the gunbarrel store on Sunday at approximately 11:00 am and want to compliment the great…read morecustomer service I received! The gentleman at the register was very nice and when I had an issue with my toner cartridge, the manager went out of her way to help me get a replacement. i was delighted so appreciative. Glad I've done business for years with Office Depot and will continue to make all my purchases from Office Depot in the future! Thanks!

Soooo i needed a new laptop and to ship 2 items. I ship these items 2x per week fir the last year…read more Its a set of test equipment and we have 5 sets, all shipped weekly. Set them on the counter and after a few minutes they realize theres a customer and one walks over. Asks me what im shipping. I told him a test set. He stated it probably has batteries we aren't shipping that. Seemed he didnt want to work. Told him no batteries. He asked whats it worth, i assumed for insurance, i said $5k. He said "nope cant ship it" i showed him 6 labels including the one where it was shipped to me. At this point i was frustrated and was starting to believe the incompetence was malice. I called my warehouse and got permission to ship without insurance. Asked for a mgr. He came to the desk i told him i didnt need insurance and the value was $1. He said "no we arent shipping it because you said $5k first" then sarcastically grinned at me and said..."have a blessed day" i responded with "shut up" -not a proud moment but he caused me an extra 40 minutes of driving and i was catching a plane. Reported to Office Max corporate offices also.

Being in Tullahoma for a family reunion and not having the correct cable for my scanner, I stopped…read moreby Office Max to see if they could help me out. Jerry Raby, store manager, looked for a cable for me and couldn't find one. Once I told him that I was here (from Texas) for a reunion and had old family photographs to scan from various relatives, he looked again and found a cable that would work with my scanner. I was so relived! Thanks for going the extra mile, Jerry!

I came in on a Sunday looking for an office chair. I was immediately greeted with a friendly…read morewelcome. The office chairs were off to the left and up close to the front of the store. I was quite impressed with the selection and range in price and color. While I was perusing the selection I was approached by an employee and offered assistance. He informed me they could assemble the chair of my choice for $15 and I could pick it up the next day. Yes, please! I found a great chair for a decent price and was in and out in under 15 minutes. I haven't ever had to have anything printed at Office Max but if you need a new desk chair then start here!

My husband and I went to this location yesterday evening to ship a package through FedEx. We hadn't…read morerealized that they didn't do packing as well and we had an extremely hard to pack item - flat large mounted art work. The manager (I didn't get her name) and Emily were very patient and kind. They explained what we needed to do, and together we figured out a packing solution after we bought some packing supplies. Emily and the manager were both amazing and went out of their way to help us and work with us.

We've been up a couple of times to buy office furniture and this place is the best. They have great…read moreinventory, New and used, and excellent prices. The staff is amazing, I mean everyone we encountered was amazing and helpful and friendly. We highly recommended Phil. We even ran into the owner and he was so friendly and chatty. We will definitely be back to get a few more pieces we need and will recommend this place In the future.

Sophea made by buying experience amazing. She took her time, made great suggestions and even sent…read morepictures after I left on options to consider to complement my furniture. I will definitely return when I'm looking again! Mr. Woods