Seems slow checkout. Scans something then presses some keys, etc. What are they doing? Just scan it and bag it and get me on my way.

Helpful staff. The store is pretty well stocked. There always seems to be a wait at the cash register.

If you're in Peoria, IL and getting any kind of copies, print, or design services, ask for Steve Thornton. I met Steve when he worked at the East Peoria store. Very nice man, very efficient. When he moved to the Peoria store, I stopped going to Fed Ex for any copies, posters, lamination, and started to see Steve in Peoria. I have never had a bad experience with this staff member. He is very smart and knows everything about how Office Depot runs. On Friday, 9/4, I got my "order ready for pick up" from the print and copy services. I went into the Peoria store. The sales manager, Jake, helped me (after helping a lady who came in after me) and eventually told me that the order was lost and that I'd have to resend it. I had ordered one laminated page at 8:30am and it was now nearly 6pm. There was no time for me to go to my 6:30pm meeting (which would end at 7:30pm), go home, resend the item, and return to the store before they closed for my materials. And, of course, the online ordering page says they need 1 hour to do the work. I needed this laminated sheet for a 9am training. You can see the spot I was in. After Jake checked many areas and again returned to tell me that the order was not in the queue and there was nothing that he could do, I decided to wait in line for Steve. He was helping 3 or 4 customers with complicated graphics orders. I needed to pick up one laminated page. After helping the customers with the business card designs, Steve pulled up my document, printed it out, laminated it and handed it to me. End of problem. I realized that Steve has a great deal of experience at Office Depot and he's the guy to ask about print and copy orders. I will never ask for help from anyone else in the store again. Steve is exactly the kind of person that Office Depot should be proud of; he's the reason I go there. And yes, I sometimes only order $5 or $6 worth of stuff at a time, but I have recommended Office Depot over Kwik Copy and Fed Ex to *every* person I meet at work. I've also had larger orders done there for a non-profit where I volunteer. Having a smart, creative staff member like Steve to rely on has made my life much, much easier. Thank you, Steve! read more

Needed graphic media for my daughters wedding this coming weekend. Phoned a few places in the area. Looked at a few sites where you could upload pictures and develop your own posters. Happened to make contact with Steve at the Willow Knolls branch. So helpful I wound up going in to work with him in person. Wanted to make sure these posters were right. They are for my daughte wedding. He produced them while I was there. One more task done ...and done so well. Really looking forward to using these "props" for the enjoyment of family and friends at my daughter's wedding. Steve/ Office Depot came through. read more

John is the best! Help me big time with my computer purchase and helped me again with office furniture give him a raise.

Five stars for this store and to John one of the managers! We often here "young people won't work or don't know how to meet the public any more, well this young man John will go far in management! OfficeMax is blessed to have him! read more

John indeed provides an incredible customer experience - in fact, Bradley the customer service manager is the same way. You think you can't get the royal customer treatment when buying print services, ink cartridges, furniture, and all your other office needs along with very fair prices? You better think again. We just bought a U-shaped office desk at a fraction of what other retailers were asking for, including online retailers! read more