I had the pleasure of being one of their customers today, and the staff member that assisted me…read moreprovided the BEST and most professional customer service that I have experienced in a long while. With customer service almost a thing of the past, I was extremely impressed the staff member's willingness to take the time to assist me. It was so refreshing, and should I ever have a need to utilize their service, I will certainly be a repeated customer.

My experience with Kim and Goin Postal. I will never return and I suggest you don't either…read more Kim, I request a full refund for the cost of packing and shipping of my artwork. I brought a very delicate handmade glass sculpture to you for shipping. You examined the art piece closely before packing it and stated more than once that you were confident that you could pack it safely. Given your professional experience, if you weren't sure you could pack it sufficiently, you could and should have declined to pack it. You packed the box yourself and expressed confidence that it would arrive intact. It was with that assurance that I asked you to continue and to ship the package. The package arrived with no exterior damage. Every side was photographed. This means my piece broke from insufficient internal protection, not carrier negligence. My contract was with you, not UPS. As an original artwork, it has no invoice until it sells. Once it broke, the potential sale was lost and therefore no bill of sale exists. The key issue is that my art piece was broken because the packing was insufficient and not how much it was worth. Given all of this, I ask you to promptly refund the packing and shipping charges. Thank you, Merry Thaden