I had a package that had come from China that had all kinds of clearance issues and problems and I…read morewas afraid it would not make it here for Christmas. The package finally got to St. Joseph shipping center and I called FedEx about if it was on the delivery truck or if I could pick it up at the shipping center. Herb, at the shipping center called me back and said that it was to be picked up there at the shipping center or delivered the next day first thing. I decided I wanted to pick it up that evening so I would not have to worry about the package making it for Christmas. But I had to go to a movie with my son which I had already committed to. Herb, told me to call him and see if he was still there after I got out of the movie. At 9 o'clock I called him and Herb was there he let me in and I got my package. Thank you very much FedEx and Herb for doing what you do. Merry Christmas

Drivers can't find the address or just don't try and make undeliverable. Customer service is…read moreoutsourced to India and impossible to talk to someone local to resolve a simple fix. Escalated a ticket multiple times but same mistake keeps happening. You can't even respond to FedEx emails because they all come from nonreply addresses. Please someone using their brain and not a computer script start to care about customer service.

Came here to ship some things for work. 2 ladies were working, they were very rude and unhelpful…read more I had a question about why a label wouldn't reprint and was told, "I don't know". No assistance was offered or any effort to even act like they cared. I wouldn't recommend this location and will go out of my way to avoid them. Luckily my packages were shipped and delivered on time, no thanks to those ladies. I will not be back unless I have to

Had to run in quickly befor leaving out of town and had the best help…read more It was quick and they even taped my box up for me. I brought my own expecting to and the kind lady (I wish I could have gotten her name!), told me they would tape it for me. She picked the exact size box I needed and printed me a copy of the tracking number.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more

A couple of months ago, our mail carrier came to our house to tell me that he had accidentally hit…read moreour dog down on our county road. He was very upset and worried. I went with him to find the dog. By the time I got there, he had already called his supervisor. The mail carrier had other mail to deliver, so I told him to go on. His supervisor was here very shortly. I hadn't taken my phone, so the supervisor called my husband for me. He stayed with me until my husband got here. It was our and our dog's fault, not the fault of the mail carrier. Both the mail carrier and his supervisor were very kind and caring. Our dog is recuperating. I just want to thank and praise those two men! Pat Rush 6277 County Road 422 Savannah, MO 64485

We are always coming to this store & everyone seems to be so polite & efficient. Brandon, however,…read moreseemed like he needs to find something else because customer service is not his strong suit! I have never felt more disappointed or disrespected from an employee there until now. He was rude! Did not say hello, pointed to where I was supposed to put my package, & handed my receipt & did not say one word. Fire him. He's horrible!

They are very busy. So if you go find out what time is the best to get you in and out. I mailed 2…read morethings in a box. I had one thing that was of value in a plastic bag with a knot tied in top and put into another bag with the knot tied in top. When I received my package they had gone into both bags. How do I know ? The interior bag was packed sideways. I didn't do that. Have no trust of them now. You should always put anything valuable into a sealed container if you use them to mail.

I had a large box to return to a retail outlet online. I am amazed that this store had hand carts…read morefor me to use, they were extremely friendly and helpful. I got my receipt, and my item was promptly scanned into the system. Thank you for making this online Return so easy. The store was very clean and organized and if I ever need copies or other shipment, help, I will be returning.

Jacob was amazing thank you for your excellent help and congratulations You helped me print and…read morewas so knowledgeable