Tanner in the print shop is why I shop at the Office Depot on Dugan Rd in West Wichita. The entire team at the print shop provide stellar service and pay attention to detail. Kudos guys, for your customer care! Speakeasy Wine & Spirits, LLC read more

This is more for Office depot in general, not necessarily this location. I wrote a review on Office Depot website, and they refused to publish it. My previous workplace bought me a desk and I loved it so much I purchased it for myself at my new workplace. Beware of Office Depot's furniture assembly service. I called to set up assembly service and was told someone would call me within 24-48 hours to set up a time. After two weeks, I never heard from someone. I called again, same thing. I called a third time. On the fourth call, it was admitted to me that while they claim to service the entire country they don't have an ample number of service assemblers in every state. I understand things are slower, also, during the pandemic, but I never received a call to get an update. I'm in Manhattan, Kansas, two hours from Kansas City and he told me the closest service technician was in Kansas City. He could not promise if someone could assemble my desk in 2 days or 2 months. The outgoing voice message as you wait on hold has a woman's voice that says Office Depot is "ready" to assemble your furniture. Don't believe it! So I hired a handy man. We spent four hours putting it together. It's not difficult, just very tedious. That's Ok, but when we reached the part of putting on the desktops, we discovered that several of the pre-drilled holes were off by as much as 1/2 to 1 inch. Some spots, where there should have been pre-drilled holes, did not have them for the pegs. I still love the desk, but exceptionally disappointed in Office Depot! I recommend the product, but not Office Depot. Go to Staples or other vendors for items that require assembly. read more

Ronnie and his team were great! Black Friday in retail can be ROUGH and they provided 10 star service for our entire visit. We walked in and we're immediately greeted, told them what we were there to pick up and he was quick to provide the item with necessary accommodations. We had a large item and they told us to pull around front to load. He rallied a team and they were so fun to load with. 10/10 would recommend. read more

No one greets you, no one asks if you need any help, employees look at you and keep stocking shelves. Finally found what I needed bought it and left. Will buy from Amazon in the future. read more

Purchased a HP laptop - kept freezing up for days - brought it into the store less than 45 days after purchase and they refused to trade it. in the last 6 months I have spent over $2,300 in the last six months, and when I tried to trade in their defective product the store manager was rude and told me to just hold down the power key. As if I would have never thought of that. I have a computer tech degree, but you see I am a silly woman, so I wouldn't know a thing about trying to hold down the power key on a laptop... And it just went down hill from there with his inappropriate and rude behavior. I will NEVER spend another $ there or with any Office Depot. read more

I purchased an open box item with the intention of being able to return it if it was defective (per the clerk). I had a $100 mouse that quit working 1-1/2 months since the time it was purchased. I took it back to the store, they gave me a BS answer to call their home office. I called and sat on hold for 45 minutes, took forever talking to a woman who couldn't speak English, she told me she was able to view my receipt and that it would take 24 hours for an email to come to me with my receipt. Not sure why she couldn't email it to me then, but I waited. The email came the next day and it was BLANK! So I emailed them, no response! This is about the most sorry ass customer service a business can have! You'd think since they sell technology products they could be more tech savvy and take care of their customers. Don't worry, I'll never set foot in there again!! Hope you're out of business soon!! read more

I was out looking for office equipment, Angus is a store employee that walked past me several times to tend to other customers. A lady who was sitting next to me looking at the exact chair I was also looking at got help. He was very polite to her and then walked away. I was quite offended. He has good customer support for those he chooses to help. read more

1 star is toooo many for this location. Customer Service is just an expression in this store. The manager Jose' needs a lot more training to assist his staff with active customer service. I don't blame Jose' " the fish rots from the head down." I had the most applauding experience in this store, the cashiers haven't been taught when a customer jumps the waiting line; even with their returns in hand, that they need to proceed to the end of the line, not, in front of those who have been waiting. This is a very simple fix, however, the size of this company this just shouldn't be a problem at any location. read more

I called the 613 S. Dugan Wichita, Ks store 10-14-2017 prior to going into the store and spoke with an associate in the print dept.named Molly. I explained to her that I would be there in less than 5 minutes so she could show me the banners I needed to make for a benefit car show. I got there in less than 3 minutes and was told by a cashier that no one by that name works there. Imagine my look of surprise. I replied are you sure? I just spoke with her. Then in his head set he was told by the guy in the print shop she had just left. Which at that moment a lady employee walked right by me out the door and never said 1 word her name was covered up). So the gentleman in the print shop is literally yelling at me across the floor asking if "I'm the one who needed a banner done" (very unprofessional) I walked closer because he was with a customer and I said yes. He replied give me just a second. As I waited for him to finish with his customer, 3 other customers walked in needing assistance. Instead of helping me next he totally ignored me and helped the line never once saying a word to me or even looking my way. I had enough and turned around and walked out. No one ever said 1 thing. This store needs associates that are respectful to the customers and that no how communicate with customers! By the way I will be closing my business account, I am a firm believer in customer service. I will not return and definitely will NEVER refer anyone your direction!!!!! Thanks for wasting my time Office Depot staff!! read more