Went here with some unspecified laptop problems which Bob could resolve quickly within a short…read moretimeline. Really professional and outstanding work. Affordable prices, wish could find this kind of places everywhere. No wonder this place is so highly recommended.

Hours hard. Service good but accessibility hard and should have public internet so if diagnostics…read moreneeds to be done it can be assessed with compromising his network

Contacted these guys when my laptop screen broke at the hinge. They were prompt in response and…read morehonest in telling me it really didn't make sense to do the repair given the cost of parts. Appreciate the honesty and prompt response.

Family run business ... he can fix things that seem unfixable .. all at a reasonable price and done…read morefast ...trustworthy and dependable ... highly recommend The computer Geek over other computer repair places we have used in the past . 100 %

My laptop's hard drive needed to be replaced with an SSD drive. I dropped it off at WRNJ radio…read morestation on Wed. night, 5pm, on 12/13, and it was available for pickup at 8AM the next day. Fifteen hours later! The invoice was sent to me, and it was quick to pay. My laptop is now much faster. Oliver Guzma did the job. He's professional, efficient, and competent. He calls you back within 24 hours time. His response time texting is almost immediate. I will definitely use JLM again because of him.

This local computer store with people who actually understand the nuts and bolts of computer…read morehardware & exceed your expectations - a hidden gem. The first few times I had problems I went to Geek Squad where: - It's far under the rainbow in a dark, dark land - Impersonal - Orcs are nicer - You turn into Rip Van Winkle while you wait for it to be fixed - They want your pot-o-gold. You know the drill, estimate - cha ching, data back up - cha ching, fix the problem (if possible - cha ching + tick tock - times a wasting. $$$ why? My computer was shutting down yesterday and needed it back today. Who doesn't*!? - What would my Facebook peeps do without me? - My Farmville Cow could die! - My Words with Friends, Oh My! I rolled the Dice but didn't want to Crap out! So, I did a Cheese Touch safety cross + 3 and took a chance. Sun rises, birds chirping, choir sings, name scrolls - JLM computers. Got it back same day! They did what they said they were going to do - a novel concept in modern business. No add on cost, no surprises, no Ogre under the bridge & I got to keep my pot-o-gold! I will use them again if needed and you should too! And for those that want a serious review - naw, this is more fun and you can contact me if you want details.

I rarely write bad reviews, especially when it comes to family-owned and operated businesses. With…read morethis one, I had to ! My son wrote this review on behalf of my elderly aunt. In my son's words: My elderly great-aunt ("Elle") who lives in the Bangor area signed up for this "service" to keep her PC protected. I have reason to believe this business is dishonest. I went into my elderly aunt's house and helped her out with an issue she was facing with getting [gmail]. [com] to load up on her chrome browser. Apparently, she had been working with these folks at "borked pc" for over 2 months to get this issue resolved. I identified the issue in less than a minute. Her Chrome browser had 2 profiles, one of them active and the other, signed out. Elle recognized neither one of these profiles. So when she typed in "gmail.com", it would take her directly to the gmail account associated with the active profile on her browser. She neither wanted that account nor remembered creating it. So I deleted both the profiles on her Chrome browser (1 active profile, and the other signed-out profile as well). I put in the google credentials Elle wanted, and that was that. It resolved the issue. Took me all of 3 minutes do do all this. Now, here are my issues with Borked PC: #1 - Instead of fixing this simple issue, and charging Elle a one-time fee, they left the 2 unnecessary profiles on there, and NEVER ADDED "The" account / profile (google account) that my great-aunt actually needed. That would have been a simple and permanent fix. Instead, the folks at borked pc signed her up for a $30 a month "support plan" to "help" her with future issues or training. I honestly think that it is unethical to sign people up for plans for what should have been a simple one-time quick fix. I do believe in the possibility that the 2 useless google profiles on Elle's chrome browser were created intentionally by the folks at borked PC to lead the browser to a wrong gmail account, so Elle would keep going back with a persistent issue, making the case for a "monthly support" that much more seemingly important to Elle. #2 - They installed an application "tier2tickets", and labeled it "borked pc" and put an icon on the shortcut with a borked pc logo, probably for easy identification. A few days before I came in to look at her PC, Borked PC had sent her an email that the application I mentioned above was removed from Elle's computer. Days later, I noticed the application still sitting there, and it was unmodified for months. The application is one of many commonly used technical support applications, and it works based on trust. It allows a tech support person to remotely control your computer, add or remove files on the clients computer, install or remove software, and conduct other maintenance operations remotely. In the wrong hands (scammers), it could be used for nefarious purposes and can be used as a ransom ware by unfairly controlling a target's computer. And it was just sitting there, allowing Borked PC to control Elle's computer at will, despite the email days earlier, declaring that it had been removed. I removed the application in it's entirety, removed any other software that Elle did not need, use or recognize - Including microsoft teams which, by the way, I wrote the source code for and CAN be misused. #3 - These are rural parts with a mostly retired older population that isn't tech savvy. I believe that at many levels, there is a concerted effort from Borked PC to get people to sign up for support SUBSCRIPTIONs when it is SIMPLY NOT REQUIRED for most of the issues that people show up to Borked PC with. These folks seem to be cashing in on this population in the area. I personally wouldn't go to them unless I needed a screen replaced or a hard drive replaced - but will never allow them to put any software on my computer, let alone pay them a subscription. About me: I been a Software Architect for 12 years with Microsoft in Redmond WA. I currently work on Big Data, Progressive Artificial Intelligence, Bias detection in AI and Machine Learning. I know what I am talking about, especially with these mom and pop shop level technology scams that I mentioned above. Borked PC needs to get their act together and work more honestly, or I can force them to. And it would be wonderful to meet you in person. Waiting for your response !

My elderly mother has been using this service for several years to prevent viruses/malware on her…read morecomputer, paying $150 dollars a year for them to monitor her usage. The other day, she was able to click on a link that "seemed" affiliated with a website she was using, which prompted her to engage with a scammer who compromised our network and computer systems. We are paying $3500 to a digital forensics corporation to mitigate this situation (it originally was going to cost over $7000). When my mother called to ask why that link appeared, she was told that the link was associated with the website she was using (it wasn't, as I confirmed on three of my own devices), and that it was her fault for engaging with the scammer and obeying her orders. This place has a lot of nerve to advertise a service to "protect" seniors, not properly monitor their devices, and then blame the senior for doing something wrong. My next step is to report this operation to the BBB. Using this service to protect you and your family could be a VERY expensive mistake.

How do you recognize real professionals? From the fact that they know their own expertise and…read morewhether it is enough to tangle certain problems and they do not try to sell you unnecessary service/items. This is such a place and I highly appreciate their advice. I went here to ask for help with some problems related to my laptop and the person soon understood that the laptop would need further inspection and directed me to another place nearby which specifies on laptops (and we're also able to resolve the issues). Thank you for such professional care and advice!

The guy has a big ego and doesn't know how to fix devices very rude and cursed at us.read more

I had a snow blower that was completely mucked up. He picked it up, dropped it off, successfully…read morecleaned it out, and spent at least 20 minutes with me patiently explaining how not to screw it up again! The cost was very reasonable given the service.

5 hours ago I bought an engine from This guy $700 Install it…read moreon my machine and did not work right took the machine back He said it was an electrical problem that it was fixed. Charge me another.$225 when I got home, the machine was worse The engine was puffing and popping The blades will not engage now he's refusing to fix it or refund me the money I do not recommend this company very rude and I'm professional

I walked in expecting the worst! I needed to replace my screen on an old iPhone 4. Chance (front…read morecounter )helped me out and didn't laugh at me like Verizon did. He ordered my parts and called as soon as they came in. The repairs were done in less than an hour! He also showed me how to use my phone too........as old as it was. Again, didn't laugh at me like Verizon did. I was so pleased, I brought him my Samsung tablet also with broken screen......he fixed that too! So high praise for this new and very needed service store in our area. Thanks you for the reasonably priced repairs done in a timely fashion!

Chance is prompt and did a quality repair on my pixel. He also has some unique and captivating art.read more

My laptop had two issues in a 4 month span. The first being I was hacked and needed to have my…read morelaptop cleaned and certified that it was virus/malware free. The second issue was I picked up a piece of malware that caused the laptop to shutdown a short time after boot up. Both times Blue Mountain responded quickly (I had my laptop back the next day). They were not only quick, efficient, & professional but also reasonably priced. It good to find a computer service company that can be trusted to respond in a way that makes you confident that you are geting top of the line service at a fair price.