The new location is fabulous albeit a little further from my house. The service as usual is…read moreexcellent.

I can't say enough great things about this UPS location! Maria and Jeff are incredibly helpful and…read morekind--this is hands down one of the best customer service experiences I've ever had. From now on, this will be the only place I go!

The ladies are fast, friendly and efficient! Usually there's no line the times I've gone which is…read moregreat. Just have your ID at hand because they will ask you for it plus your order confirmation number. Been a few times and have never had an issue. A lot of people don't know this store exists within the plaza.

All in one service. What every need need to ship out. The can probably send it from there. And…read morepeople are very friendly.

Perfect location for my mailbox. Great service, good prices, and very reliable. Definitely…read morerecommend for anyone looking for any shipping services.

From the owner: Services Offered Shipping Services: FedEx & USPS for…read moreDomestic and international shiping. Packing Services: Custom packaging solutions for fragile, oversized, and valuable items. Mailbox Rentals: Secure and private mailboxes, concierge -level services, iPostal1. Additional Services: Fingerprinting, Notary Public, Passport Photo, and Permit Runner Services.

I come here often to drop off returns. The employees are super helpful and very kind. They go out…read moreof their way to help. Anytime the line is fast they always get back up and take care of it quickly. They actually have someone who does notarization as well.

Exceptional service every time. I am a regular customer at…read morethis UPS Store and the service is always outstanding. The staff is incredibly friendly, professional, and efficient. Every visit is smooth and stress-free, no matter what I need help with. You can truly tell they care about their customers and take pride in what they do. Highly recommended--congratulations to the entire team for such excellent service!

Very disappointing service for a UPS branded store. They seemingly cannot process cards and only…read morepackages, as I sent two cards in September and December 2024 and they were returned to me as undeliverable in June 2025, despite being addressed identically to packages that were delivered consistently throughout the year. Fast forward to 2026 and packages go missing without explanation other than to blame the delivery service which provides a photo as evidence of their delivery to the store. Upon calling, the manager could not even let me finish a sentence about why I was calling and kept cutting me off with "send your student back" even though my student had already filled out the missing package form. It just seems really unfortunate that a University this large, successful, and costly would allow this low level of customer service to occur. I fear sending further packages now, as I have stopped sending cards/letters due to the previous issues. Their latest response to the photo I sent proving delivery was "that's not our store. contact UM." Nothing else. Not even capital letters. Terrible customer service.

I am a student and the package system to students is outrageous. Sometimes I wait over two days…read morepast delivery for my package to be ready for pickup. And the system moves so slow. Worst part is sometimes you receive a package that might be in the wrong name or not have the right box number and even if it is traceable to you, they won't send you an email and let you know. You have to go get it out of their package jail and pay for it. Such a scam. Also the hours online are wrong which is extremely inconvenient. Just went to pick up at package at 3:45 on Sunday when they supposedly close at 4 and everything was locked up. Worst ups store ever.

Long line and only 2 people assisting. 1 computer rebooting and playing loud rap music with…read moreprofanity. I like rap music but it's not ok for a UPS store on a Saturday at 9:15am.

The complaints about waiting are honestly ridiculous. This team is incredible. I go out of my way…read moreto come to this UPS store because of their professionalism and how attentive they are with every single customer. They're consistently helpful, patient, and kind. At the end of the day, they can't control a line of 20 people all returning piles of Amazon packages. A little perspective goes a long way people need to realize the world doesn't revolve around them. I've never had a bad experience here. Keep up the amazing work!

I made an appointment to have my fingerprints done. There was plenty of availability. I even showed…read moreup ten minutes early, and they immediately accommodated me. I appreciated the punctuality. It was quick and the person who did it was friendly.

I was just here for fingerprinting. The service was good, they were fast and for a good price.read more

Really not sure why they have bad reviews...I go a lot and the service is great. They're very…read morehelpful and give plenty of options.

Do not return to Amazon from here site says drop off no box to some locations here I was charged…read more13.00 for a 2 nd box for my return was already in a box. Super upset with Amazon that's why will give a negative review. Save your money use another store to return. Whole Foods doesn't want boxes and they don't charge you. Save your cash