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    Office Technology Experts

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    P.C. Richard & Son

    P.C. Richard & Son

    3.4
    (70 reviews)
    $$

    I ordered a GE front load washer (Order #005-1851163) and it was delivered on 11/29. I did my first…read moreload of laundry on 12/2 and the machine started shaking so violently during the wash cycle that it hadn't even reached the spin yet. The shaking was strong enough that my dryer which is stacked on top came off the hose and the washer shifted from its original position. This was definitely not what I expected from a brand new appliance and felt like it was going to explode as the shaking was aggressive. The delivery experience wasn't pleasant either. The two delivery guys asked me for an additional $130 to install the machine which felt wrong since they were separately asking me for it and it wasn't part of any official fee. It left a bad impression and made the whole process stressful. The reason I'm giving 2 stars instead of one is because of Ali the sales associate who helped me. He was professional, polite and genuinely kind throughout the entire purchase. He made the buying process smooth and answered all my questions. I highly recommend working with him if you need assistance at this location. Overall disappointed with the delivery and the washer performance but Ali deserves recognition for his excellent customer service.

    My experience when purchasing my dishwasher was great. Once I got it the customer service has been…read moreAWFUL. I only shopped here thinking it would be good for a warranty and customer service. I was wrong. My dishwasher came dented and the top rack is unusable. It was installed before I moved into my home and I didn't notice the indent (you couldn't see it, only realized because I couldn't pull the top rack out) and I called immediately when I saw it. They said they can't do anything and it will be $400 to fix!!! I spoke to several people in customer service and has been 0 help. The guy that came to check the claim was also nasty and rude in my home. On top of this I bought a 5 year warranty that doesn't cover it and it's unusable unless I pay to fix this. There is nothing being done for me. I will never shop at pc Richard's again and will not give them another dime to fix it. Now I have to buy a dishwasher (100% not at pc Richard's) and I still am trying to fight to get refunded for the warranty I paid for. I will be discouraging everyone I know from ever using pc Richard's and I will never be their customer again. They need to make this right. Until they do, I will be writing reviews everywhere I can to warn people.

    Office Technology Experts - officeequipment - Updated July 2026

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