We can't thank West Branch Vet. and Dr. Smith enough for seeing our dog Otis today for an emergency…read morevisit while camping. we thought for sure we were going to have to put him down. Thank goodness that wasn't the case. From the minute we walked in, to the minute we left we were treated exceptionally well and kind from everybody there. It was so appreciative. Thank You so much to all. Sincerely, Mr. & Mrs Baxter, and Otis

This Vet sent me a survey to fill out and I did just that, told them exactly how I felt on issues I…read morehad over the years with my (2) Boston Terriers and how I felt how they handled things with over charging me. One of the things was my one Boston's was bothering with her one ear. Called to get her in and they told me that would be a Urgent care appointment Ok so give me an appointment than I am told it is $30.00 more and they could not get me in for a week. So I am being charged more and have to wait a week WOW. The bill for them to tell me she had an ear infection with a test and medicine cost me $207.00. Another time took my Boston in to be fixed, she had just had her cycle and was just over it and did not bleed the whole day before or on the ride over there but when I was getting ready to eave her there she dropped ONE spot of blood on the table and was told because she did that it was ANOTHER $75.00. The list goes on so instead of calling me and discussing my issues on a survey that they sent me to fill out and answer honestly , they called and told me they were closing my account and I would have to take my dogs elsewhere. Well ya know what I am sure that there is another vet around that would love to take care of my dogs that would not come up with all these ridiculous added charges. So be very careful when you fill out THEIR survey because if you have complaints they don't want to hear them, they will just close your account. I am glad they did that, they are WAY overpriced anyways. Can't wait to hear their response on this survey and their lies to show they were in the right.

Best veterinary clinic in the area! The staff is kind & incredibly helpful. Went during their walk…read morein hours and I was blown away by their system. They are organized, thorough, and professional.

Best vets ever. Had an issue with my dog and because of what it was - her eye- they took her in…read morethat day. Prices are reasonable.

I took my baby in today after she broke her toe nail and her quick was exposed, I did not know this…read moreat the time. Obviously I did not have an appointment, I went as soon as they opened so no call ahead, and I have never been here before. They saw her immediately, removed the nail and bandaged her up. Thank you so much to the entire staff that was super friendly and a huge thank you to Dr Fairbanks for taking such great care of my baby girl.

This clinic had been our favored one since the early 2020's. When Covid hit the rails it became…read morevery difficult for each of us, not only the Veternarians. Underdtandably, services changed a bit. However, Covid isn't the issue any longer. It is the take over of the clinics by the "high dollar rollers". These folks now run the show and if you are not among the rich and famous, your pet is going to suffer greatly. Monetarily, I am not flush for funds, sorry about that, but should my pet now suffer the ravages of this deep pocket atmosphere? Maybe we can develope a Medicaid club for pets? If there is anyone out there who may add funds to a pet's care, let us know. Ray, is suffering and this vet has turned a deaf ear to his needs until I come up with at least $995 - $1200 for possible care. Yes, I've offered even $250 to examine his prolapse, no luck here though. Yes, the June 21, 2024 review says it all now. Hope these employees sleep well while the world of animals joins the failing compassion of our health care systems, both human and animals included. The Burgei Family of Roscommon

Kelly comes to you. $20 for the visit, $20 for the rabies shot. Yes, Vets make house calls!! Most…read morevets are super expensive and way out of my price range. Very nice to find this vet who comes to your house!

I had to bring my constant companion Shyla in yesterday after health issues forced me to put her…read moredown. The level of care and compassion we received was the best. Shy always panics at the vet and they offered to euthanize her in the car. I was given extra time with her and not rushed. When the time came Shyla left this world on her favorite blanket in my arms while I scratched her ears. She never knew and that means so much to me. I have been through this before and seen vets cold and heartless, forcing a dog to wear a muzzle or rushing without compassion. I would recommend this vet as the best I have ever seen in my 71 years with countless dogs (and one cat). My best friend left peace and that brings me comfort

They were top notch at handling our situation! They took us in after hours and didn't rush or…read moretreat us like it was. The whole staff was super ...Thank you!!

We brought our 181/2 year old cat, Albina, in because she was limping favoring her right front leg…read more It turned out she had a cancerous tumor on her right shoulder. The Dr. gave her a month but she lasted about 6 weeks. But during this time they gave her medication to keep her comfortable. The care and compassion they showed Albina and us during this rough time was incredible. I highly recommend this hospital, the Dr's and staff are top notch and understand what your pet means to you.

So wonderful! They saw our dog on an emergency basis and called us to update, treated her and were…read moreso kind to us. I cannot say enough good things.

When you are meant to do something so passionately, that amazing miracles happen! Thank you Dr. Tom…read morefor being the example all Veterinarian's should establish! He gave us a few extra months with our very beloved fur-buddy Blue. He is a hero to me; not just once but my other fur Boy also. Thank you Dr. Tom and his awesome staff, for being the epitome of greatness! His name was Blue. A four and a half year old blue healer. Diagnosed with spleen cancer. Second to the runt, he was awesome! Loved to play ball; like it was his job. Second favorite was going for rides and wagging his tail like we needed it as a wiper! Cutest little dude I've known in a long time. Dr. Tom and his amazing staff gave us a few extra precious moments with him.

Great vet. East to communicate with. Nice office staff. Prices are comparable with others in the…read morearea.

I have never seen a man with skills like Dr Pol. That man can put his arm up a cows vagina like no…read moreone I have ever seen. And while he is up all in there, he can flip the calf and tie it up for extraction. He does this trick almost every episode. Very impressive.

We have been going to Dr. Pol since 2014. Today, our cat was having trouble breathing. At 5:10 p.m…read more my husband called and asked if we could get Gabby in and he explained the whole situation; he was told that they are not an emergency vet and he would have to go to Mt. Pleasant or Big Rapids. Within 10 minutes of my husband hanging up, Gabby passed away in my arms. Would I recommend Dr. Pol? Not now.

Interesting they never have any regular appointments, or they are now 7 weeks out, but you're…read morewelcome to pay dearly for an emergency visit. But you drive by the clinic daily and there are no cars in the parking lot. What gives?

I've taken my dogs to Dr. King for several years and have spent thousands of dollars, mostly for…read morehealth maintenance appointments. There has been no problem scheduling these appointments. However, twice, I've had emergencies occur during their business hours and they have refused to see my dog. I think that they are greedy and uncaring and I won't be using them any longer

Best Veterinarians in the area, please for your pet's sake take them to the nicest place where…read morestaff treats you with kindness, and respect. When it comes time to send your best friend over the Rainbow bridge. I would want no one else performing this "last rights" day or night 24/7. Just call and if available I am sure you will be satisfied. Doctor assisted our family with 2 elderly dogs and two cats. One of the cats by choice was 19, but the other one was 18 and was dropped off at the farm house and lived in the barn all summer until the kids found her (Fuzzy) we called her, so she was older because she was an adult cat and already fixed. No one claimed her as we notified local vets and sheriff office of found pet. We also was down on savings one time and they let's us charge the bill for 30 days. Very very helpful, outstanding staff and Doctors, please visit you won't be sorry! KLH

While visiting the area I needed to take our Golden Retriever to get a cytopoint injection because…read moreshe was extremely itchy. I called Suttons Bay Animal Hospital and they scheduled the appointment for the following day. Dr. Kayla Piskorowski was the vet we saw and she was phenomenal. Caroline, our golden, isn't a fan of going to the vet but the way Dr. Piskorowski talked to her and examined her made her think she was just getting loved on and she didn't even realize she was seeing the vet. It was probably one of the vet experiences we've ever had and I would not hesitate to revisit that office again if we were ever in the area.