I had the worst afternoon ever I had appointment at3:00pm and they were one hour behind and I had…read moreto wait with my two little kids, and the take me at 4:23 pm

Been coming to Revere Pediatrics since I was a baby. Everybody is really nice. They're great about…read moregetting you into the schedule last minute. Love Dr. Chua. Not a fan of Dr. Firer. All the nurses/receptionists are super sweet. If I didn't have to switch to an adult doctor soon (I'm 20) then I'd just stay with this place.

I did not have a pediatrician lined up before I gave birth because I didn't understand this type of…read moresystem. I am not from the US. Anyway, at the hospital, Dr. Jeffrey Feldman was recommended to us together with another doctor from Everett MGH because they are both relatively very close to where we live. We thought that the pediatrician from Everett MGH was great but the wait time is unbelievably ridiculous. When I went back to work, it's just something that we couldn't easily add to our family with a new baby schedule. We switched to Dr. Feldman and it has been an excellent experience so far. He offers a free first visit, see if he's a good fit for your child. He keeps his appointment times on point which means no dilly dallying but also means he keeps all appointments on time! We appreciate the brevity in going over any health concerns for our baby. He gets to them on point and we leave the clinic satisfied with the service. There is also free parking provided which is always an awesome bonus.

From the owner: Pediatric and Adolescent Medicineread more

I honestly cannot say enough good things about this office. From the front desk staff to the nurse…read morepractitioner to the physicians....they are amazing! As another reviewer said, they care. Pure and simple. It absolutely shows in everything they do. The front desk staff know me when I call & know my boys by name when we arrive for appointments. Dr. Bross is so warm & caring. He knows his patients and gears the discussion toward where they are developmentally. My older son has global developmental delay and is medically fragile. Dr. Bross has never missed a beat in dealing with him. He helps talk me through concerns and always reassures me that I know my son best. I deal with many, MANY doctors and I can tell you from experience, this is very refreshing. Maureen, the nurse practitioner, is wonderful. It's hard for me to explain the depth of her caring. Suffice it to say, she has become a third grandmother to both of my boys. I truly consider myself lucky to have found such a caring group of people. We recently moved to Watertown to our "forever home" and I refuse to find another pediatric office. I will trek the extra 15 - 20 minutes to go to Mystic Valley Pediatrics. As for the other more basic things that will play into people's decision of whether or not to choose this practice....parking is easy, there is free parking lot. The office is located right off of 93, so it is easy to get to from multiple locations. They are affiliated with Alewife Brook Pediatrics in Arlington (right on the border of Cambridge on Mass Ave.). Between the two practices, they have coverage every single weekend as well as Monday - Thursday until 7pm. The weekends alternate between the two practices and the physicians are available for sick visits only. Same goes for the weeknights between 5 & 7; they alternate nights (Mystic Valley covers Tues & Thurs and Alewife Brook covers Mon & Weds). That being said, they are able to fit patients in for a sick visit the same day when needed. At most, you'd have to wait until the next day, but we've never had to do that unless I requested it to begin with.

When my second son was born I just assumed he would see my oldest doctor, I was then convinced with…read morehesitation by my sister and mother-in-law to try Dr. Zabik. On our very first visit she entered the room and made us feel welcome right away, asking about my son and then informing me about what to look for, where he should be developmentally. She is great. I'm so glad I switched! The whole office is amazing and they really are there because they care about the families and children. Thank you Mystic Valley Pediatrics for all you do, you all are great!!

Avoid going there if you don't want to deal with insurance none sense and billing errors from…read morethem!! I had a video call with Dr. R when I was pregnant (they told me it was required to meet the doctor before she can take my child as a patient) but they did not tell me they would bill my insurance for a physical. I have been trying to solve this issue with them (to see if they can change the coding) for almost year but it's going no where. On a side note Dr. R was great, but there are a lot of great pediatricians with better billing departments.

I can't say enough about Dr. Porter and her practice! My kids are 6 and 4 and we've been going to…read moreDr. Porter since my son was born. She, and her staff, are always available to listen, advise and help. They don't over or under medicate, they are kind, they don't send one to the ER at the drop of a hat, they provide a cell number that they answer directly at night (and into the morning). I can't say enough about how much anxiety and stress they have lifted from the job of being a parent. A recent example: my son has been coughing for weeks but has had no fever (summer cold). All of a sudden, he spike a big fever and is up all night. I call the cell number and get Dr. Porter on the way to drop her kids at camp. She tells me to call the office and bring my son in asap. We arrive at 8:30 and are seen by 8:45. They also take a look at my daughter. We left at 9:15 with a pneumonia diagnosis and medication at the CVS. Simple, no stress or worry about waiting with coughing kids in waiting room forever, no ER. I love Dr. Porter (and Dr. Chiang). My kids love her too and call her Dr. Popsicle. Who can argue with that?

Horrible Billing Practices - Proceed with Extreme Caution…read more I debated whether or not to write this, but after my experience at MGH Chelsea Urgent Care (151 Everett Ave, Chelsea, MA) in June 2024, I feel compelled to warn others. I had tested positive for COVID at home and was experiencing symptoms. Before going in, I called and spoke with both my insurance (United Healthcare) and someone at the location. I was assured multiple times that my out-of-pocket cost would be a $75 copay--nothing more. When I arrived, I confirmed this again, handed over my insurance card, and was told I was all set. I explained clearly to the provider that I already tested positive--twice--for COVID. Despite that, they proceeded with another COVID test, a flu test, blood work, and even a chest X-ray. I questioned whether all of this was necessary and voiced my concerns at the time. A few days later, I received a bill for $3,875. Shocked, I immediately called MGH billing, only to be told they hadn't even submitted the bill to my insurance yet. I thought the issue would be resolved after that. Instead, within a week, I received a new bill--this time for $3,075. I asked repeatedly for an itemized breakdown and a quote for what these services would have cost without insurance. No one followed up. I was bounced between departments, eventually told to call the urgent care directly--only to find out it's not a true urgent care but an outpatient clinic. That distinction apparently made all the difference with insurance. To make matters worse, the resubmitted claim to insurance totaled $5,200--again, for what should have been a simple COVID verification. The service itself was friendly, but the amount of unnecessary testing felt excessive and, frankly, exploitative. I've spent countless hours fighting this through my insurance provider, and no one seems willing to take responsibility or help resolve the issue. I will never return to this location and strongly advise others to avoid MGH Chelsea Urgent Care at all costs. I'll be sticking with AFC Urgent Care moving forward--this would have never happened there. Proceed with caution.

On Friday, September 4, after a few days with mouth sores and increasing mouth pain (it was…read moredifficult to eat, talk, and even drink water), I went to MGH Chelsea because of the mouth pain where Dr Ryan K Schwarz diagnosed me with Herpes. He prescribed Acyclovir to treat the virus but did not prescribe any pain medication. The after visit summary packet that I got after that appointment says that the virus could last 7-10 days but did not state when I would start feeling better. The packet also described my reason for going was mouth lesions and not specifically mouth pain. On Saturday, September 5, with the pain in my mouth continuing to progressively get worse (I was unable to eat, drink water, and talk), I decided to go back to MGH Chelsea to find they were closed for the weekend. Not know what else to do, I went to the emergency room at Everett Hospital where while I was there the staff asked if I had pain when I went to the clinic the previous day and if I was prescribed anything for the pain. The doctor there prescribed Lidocaine to counteract the pain. When using the lidocaine in combination with the acyclovir, I was able to start eating, talking, and drinking water again that day. If Dr Schwarz had taken the time to listen fully as to why I was there that day, I would not have had to go to the emergency room. After receiving my bill I called the billing department at MGH Chelsea to ask my bill to be discounted since I was not fully treated. The woman I spoke to told me that if I was in pain then I should have come back in to be seen even though it would have been difficult since they were closed and I woulda have had to wait until Monday. When I told her that the doctor did not treat me for all my symptoms and I had to get lidocaine from another doctor, she told me that it was the doctor's clinical decision that I didn't require anything else. The only thing she could do for me was put a message in to the Doctor to have him call me to explain his course of treatment and she would ask if I should have been prescribed pain medication. After this experience at MGH Chelsea, here are my reflections: 1.- That at the MGH Chelsea hospital I was not properly cared for, since my visit was for pain of the sores in my mouth which was the same pain that sent me to the emergency room the next day. 2.- That the antivirus did not relieve my pain or sores in a quick manner and nothing was prescribed for me to take to help before the medication started to work which was about 4 days after my appointment with Dr Schwarz. Dr Schwarz also did not tell me when I could expect to feel better. Had he mentioned it would take about 4 days for me to start feeling better, I would have asked what I could do, between that visit and when I would start to feel better, for the pain. 3.- It is unfair to demand a payment from the patient when the service was not fully completed. Never mind the time between starting the medication and when I would start to feel better was not taken into consideration when hearing about the amount of pain I was in. 4.- Due to the fact that they incorrectly implemented this service, I then accrued the extra cost of the emergency room which was 3x the value of the payment requested by MGH Chelsea. 5.- That the representatives that attend the customer service/billing department telephone line are not approachable or compassionate. Not even after explaining the situation and establishing the reason for my visit with them and explaining the different course of action made by the Everett Hospital Emergency Room, they still refused to absolve me of the unjust payment for the partial and erroneous service received within its facilities.

been a patient for over 30 years. Always receive excellent care. center is second to none!,,read more

politics play a huge role in the timely manner in which you are seen. I wore a Trump shirt…read moreunwittingly one morning and was told because I was 5 mins late I would be pushed back all the way to the last appointment, ever since then this pcp dr Kim has been dicking me around making me wait hours even though I showed up earlier than the requested arrival time.. I have been looking for a better office because of how terrible these people have been toward me but j also gonto there substance abuse program which is amazing. no complaints about the staff there's. but I just find it odd that after years of me going there they see a Trump shirt and now all of a sudden I am dicked around EVERY TIME I have a medical issue. it's terrible

We've had wonderful care. As a doctor myself I can be kind of picky about doctors for my family -…read moreDr Dawn Maczynski is absolutely wonderful.

my children's have been patience of PHCA for the pass 8 years and the last 2 years there…read moremanagement and receptionist have been the worse, they never answer a call, its impossible to get a live nurse or scheduler to assist you, they send you to voicemail and wont even give you the courtesy to return your call the sme day you get a call back from them 48 to 72 hours later, they tell you to schedule a sick visit or appointment true the my chart app but there is never an appointment available even if you try to schedule at the crack of down or 1 minute after office open, they are awful. if you always want to chase after your kid pediatrician for any type of appointment and be non stop frustrated this is the place to go they are # 1 in HORRIBLE COSTUMER SERVICE. I have never seen a doctor office with such and unprofessional, careless staff they absolutely suck! save yourself from allot of aggravation pick a different pediatrician office. PHCA is the worse of the worse, rude staff!

My kids' pediatricians office for many years. Convenient location, great care and attention…read more Knowledgeable doctors.

We Love Dr. Shea and this is not a review on her. Unfortunately she is only at this office twice a…read moreweek and such a disappointing and unorganized place. First, never come on time to your appt because they are always behind at least 30-45 min. I have tried calling the doctor and left 13 messages and they never call you back. I'm not sure if the office staff doesn't give them the messages or they just don't care. It's very frustrating and it is time to change offices. Do yourself a favor and look somewhere else for a Pediatrician. Again we love Dr Shea

The last two times we were here we were "checked-in" incorrectly and eventually turned away. Both…read moretimes we received a call back with an apology for their mistake. My daughter missed school and I missed work. Really unprofessional.

The doctors and nurses here are so great. Dr. Callahan always shared stats,all information, polite…read moreand best practices. She took time to not just answer all our questions but also discuss. Nurses are amazing and friendly...