You will never find a better financial institution that really goes the extra mile for their…read moreshareholders!

Do not bank here! They keep adding new fees whenever they feel like it. You must have $500. Minimum…read morein your account at all times or you will be charged a $2.00 fee every day until you deposit more money. They will change you a fee for every transaction at Giant eagle and Walmart unless you sign up for their program pay the $6.00 a month for unlimited transactions. I have been a customer with the CU for 25 years! So again do not bank here!! Do not talk to ROB a bank associate , he won't help you at all! They deserve a negative rating. I'm closing my account and going to AREAL BANK! The end!

The staff at the local branch are all very nice & professional but the customer service phone line…read moreis not helpful can be on hold for over a hour. The main branches rules for new customers needs to be updated, cause to put a 8-10 days hold someone's personal or business checks is just wrong this has made us reply on credit cards to run our business & personal life's which has cost us hundreds in interest charges since we can't get access to our paychecks. It might be time to get another bank this was our welcome to mentor Ohio

ATM with convenient entrance/exit to the main street +…read moreI don't have to get out the car = Yay! Quick money & I'm driving again :D

8 have been with US Bank for a long, long time, Probably at least 2 decades. Since then, I have had…read moreno surprise fees and great service. The only regret that I have is that the nearest office is on Mentor Ave, Mentor Ohio 44060. I live on Nelson St. in Painesville, Ohio and have to take public transportation wherever I go. My P/t seasonal job is near downtown Painesville, and I am disabled with CHF and a bad left hip replacement. Sometimes I end up having to withdraw after work at a non-network ATM because I am exhausted and only want to get home, so I have to pay fees to US Bank and the institution that I withdraw money from. I wish that there were a US Bank in Downtown Painesville. That is,my only inconvenience. The services and quality are great! Thank You!

I had a great experience opening a business checking account. Ian was professional and engaging and…read moremade it a very easy process

Went into the plaza blvd. Chase branch with an account issue not expecting much. I was on my lunch…read morebreak. I honestly didn't expect much when walked in the door but was instantly helped by a teller. The personal banker greeted me with in 2 mins. He listened and understood my issue. He quickly checked my account and knew how to deal with what had occurred. I had an unusual fraud issue but he treated me with respect and was empathetic. He was able to fix the issue with no run around or throwing any fees what so ever. I was probably there a total of 15 minutes. I have never left a review for anything, but I but felt like had to mention this experience. I went in upset and anxious, and i left feeling relieved and most important my account issue fixed. I recommend anyone that ever needs to deal a personal banker to deal with this branch and this young man. (Not sure if i should put names on here.)

shopping to refinance my home and I did extensive research using all the provided online tools of…read morethis company and their competitors. I came to the conclusion that their online offering was best suited for my needs so I called to speak to one of their "Loan Officers". After going through their schtick for 45 minutes i was finally given the numbers I could compare to their online tools and it was more than double! They then tried to explain I did the online tools incorrectly so I asked them to walk it through with me. Right off they disclosed cashed out percent was more than the advertised one, even thought their tool asks if this is a cash out loan. Then they said the calculator was was not accounting for the cash out and that taking 20% more in cash resorts to an 105% increase in the monthly payment. I guess the on premise loan officer developed a new form of math. Third Federal Do better or close your doors!

Worst customer service EVER! Our HELOC has been in the works for almost 2 months now! Ridiculous,…read morelooks as though we will be going elsewhere. Very disappointed

The BRANCH BANKER Abraham J Arcos is a knowledgeable pleasant and helpful individual…read more He has been very and helpful. The tellers also gave me guidance that was much more helpful than the corporate phone system. Thanks to all at the branch.

If you are moving to Ohio....CHANGE BANKS!!!! No bank…read morelocations, just ATMs. Been with ZBOA for 20 years, now have to change

I found a card for this bank belonging to a customer. I have tried to contact Bank of American for…read morereturn information to get it to the bank. Automated will not bypass without an account number or ID. I can just throw it in the trash. This bank will never attract new customers unless you are on the WEB. Phone service is not an option without being a current customer. This geared at the entire Bank of American not so much this location because the phone number listed is no longer in service