This particular Fidelity branch has amazing employees. I have been to this location a couple of…read moretimes and dealt with three or four different people all have been amazing. I had a unique problem and they were extremely helpful in assisting me on how to figure it all out. They all seem very smart and capable. On a sidenote, they have a great little machine that can make coffee, tea, hot, cocoa, etc. I particularly liked the peppermint tea, which did not have any garbage in it just straight Mintleaf. It makes the weight very enjoyable.

Fidelity Investments needs to do better with their service members. The Army prepared a power of…read moreattorney for my son before his deployment. For some reason, every other banking/financial institution has honored this paperwork. Not Fidelity. And, we didn't know this until AFTER our son was gone and unreachable. It's unacceptable. To make matters worse, their "customer service" is a joke. You can't reach a real person or a person with authority. Again, my son is on deployment. He can't "figure" this out or re-execute a POA to Fidelity's liking. If you are military-friendly, as you claim to be, Fidelity, make this right. You can and should work with the Army or any other branch to make this stressful time of service as seamless as possible. Shame on you, Fidelity. Charles Schwab is looking pretty good right now.

Five-star service all the way! I switched to Marilyn Anderson's agency a few years ago to get…read morebetter responsiveness, and the difference is night and day. Marilyn's team is fantastic--they are always available, pleasant, and highly efficient. Jill just helped me with the insurance for a new car purchase, and she handled everything perfectly, giving me complete peace of mind. If you want a great agent with an amazing team, look no further.

Was very helpful in getting us lower car and home insurance. We worked with Jill and she very…read moreattenative to our needs.

honestly my favorite chase location, even though there are some closer to my house. the workers are…read moreextremely patient and helpful with all my questions i had about openings a business account. Tanja Osap is exceptionally great at her job and i recommend seeing her for your banking needs.

Had a surprisingly great experience at this Chase location. Came in to do a few things that I had…read morebeen putting off and had the pleasure of getting the banker Kelly S. She was so friendly and helpful. I was helped right away and felt that even though I was there to do things that probably didn't benefit her, that I was still a valued customer. I highly recommend this branch.

We had an excellent experience at this Chase Bank and will definitely be returning to this…read morelocation. We called with a question and received outstanding customer service. When we went through the drive-thru, we also had amazing customer service there. Everyone working here is super friendly, extremely helpful, and they work quickly and efficiently. I highly recommend this Chase Bank!

Working with Jordan Medsker at Richey-Barret Insurance has been a model of professionalism. I can't…read moresay enough about the value she adds to my experience with this company. I appreciate it and just wanted to recognize what a breath of fresh air she has been to work with.

Absolutely the most impressive employee works front and center at this AAA branch. Ms. Vanessa…read moreWhite (branch specialist) greeted me as soon as I arrived with a smile, polished appearance, courtesy and extremely welcoming. All I really asked for was a map and an old school TripTik; Vanessa saw my TripTik and raised the bar for what every employee of AAA should be trained to mimic. Vamessa called when it was ready (ahead of time), again met me with a smile and eagerness to help that was beyond all expectations. Vanessa has bar none managed to put a new and innovative face for AAA for me and I have not stopped bragging about her since my brief encounter.

Update: the nice lady apologized for not helping my mom, because they would not allow her to it…read more Then she helped to ensure that a wheelchair would be available for her at the airports. Thank you

Thanks for all your help! I have never had to contact you for an error in my policy. Customer…read moreservice is great,

I gave this business 1 star because someone answered the phone. After that it went downhill…read morequickly.On 9/17/20 @ 3:21 pm I made a phone call to this Cleveland business. I called from New York City and as soon as the woman agent who answered the call heard that she became rude, condescending, and eventually hung up on me. She became impatient when I asked questions, accused me wanting her "to help" me (why else would I have called) and told me I just "wanted to talk". It was far from a "social" call, I had legitimate questions and if the woman hadn't been able to help me I would have accepted it. But the poor customer service and the acute reflection of not wanting to invest any time on a potential client says everything about this agency. Accepting such low performance standards of first line personnel deserves to be made known to consumers who will be spending money on auto insurance. I will make sure everyone I know in Cleveland, Ohio that this company should not be patronized.

Small family owned business that treat customers like family. I got my daughters car insurance…read morethrough them and they have always gone above and beyond for me. They actually drove to her house to have papers signed because she didn't have a car yet! I love that when you call you talk to Richard or Dennis not a call center but an actual human! Lann Insurance is the best!