Decent pricing and quick turnaround. I had one shoe receive a new heel and another needed a door…read moresaver. Both got polished very well. I've had them back a few weeks and haven't had any issues. It's difficult to even find a cobbler, but he was good. Note that the place shares an entrance with the barber shop.

Fantastic! I'm in town for a wedding and needed same day turnaround. Not only did he get it done in…read morea few hours but his workmanship is outstanding showing his years of experience.

Good work on my shoes, but times when store is open are unpredictable, even though the store sign…read moresays that they are open until 6:00pm.

I looked for someone to repair 3 pairs of Italian leather boots. 2 pairs were new or almost new…read moretall boots, but the shaft was too tall and needed to be reduced 2 or 3 inches. 1 pair had a strap that was wearing out and needed to be tightened. Jen did a terrific job on everything, and the boots all look better than new. Really beautiful work done timely, at a fair price.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

We have got good service and quality repairs in the past. However when my dad recently took his…read moreshoes in for cleaning and shining We ended up with black stains on our carpet. We took the shoes back 3 times, unfortunately the woman who works there after wiping them down with a dry rag so they were fine so we brought the shoes home and then once again had black stains on the carpet. My mom went back a third time and was told it was not their fault but our fault. I went in a fourth time and was told to come back a fifth time so that I could talk to the man who "repairs shoes ". He was extremely defensive, said it was not his fault and that I said Sue the shoe polish company that he buys his shoe polish from. At one point he walked away from me saying "f-ing people". Do not do business with this shop.

I dropped off a week ago 3 flats to stretch. The lady is wandering around the store after 20 min of…read moresearching she found the bag on the floor and they didn't even start on it! This place is disorganized and haphazard. Poor customer service. Avoid this place you you value your shoes!

I had a wonderful experience! I needed a last-minute alteration on my bridesmaid dress before a…read morewedding, and she was incredibly kind, professional, and accommodating. She was able to adjust the hem perfectly and have everything ready very quickly within a tight deadline. Her work was excellent, and the dress fit so much better after the alteration. I was especially impressed with her timeliness and willingness to help on a tight deadline. The entire process was stress-free, and I felt confident leaving my dress in her hands. I highly recommend her to anyone looking for quality alterations and outstanding customer service. Thank you so much for helping make sure I was wedding-ready!

Went to here to have some heels replaced on my dress shoes. And they did a fantastic job. The owner…read moreis super friendly. I would definitely go here. The only problem is it took a long time for my shoes ; took a couple weeks. And it was 40 bucks but I don't know if that's cheap or not but it's a good place.

I came in to buy a replacement pair of Red Wings work boots that had officially worn out. Seth…read moregreeted me immediately and was able to walk me through the two pairs of boots I was planning on looking at. He knew all the features for each boot, which was refreshing to hear. I decided on a pair that was significantly more expensive but had all the features and comfort I was looking for working at a mining site. The knowledge of Seth and another counterpart working today was above and beyond what I've experienced at other stores. The previous pair of Red Wings boots lasted me 3 years with no issues and I expect the same out of the new pair I just bought. If you have baby sized women's feet like I do, look no further than Red Wings in Lone Tree to help you out.

I've been having trouble with pain from my shoes so I was pretty picky and demanding. The staff…read morewas patient and brought out so many different styles and sizes for me to try on and walk around in. I've been wearing the pair I picked out for over a month and my feet feel good. Very thankful to the people here.

Have had shoes repaired regularly. Reasonably priced and well repaired. I'm talking Clark's that…read moreneeded a suede patch, etc. But...why does it smell like sewage inside?

They don't answer the phone. I called three times and let the phone ring ten times and gave up.read more

I have used their services a couple of times now over the past few years. They repaired the zippers…read moreon a pair of boots, as well as putting a new sole & other repairs on a pair of my favorite shoes to restore them to their previous glory... and my continued wear! He even worked with me on the price of the repairs! I highly recommend this shoe repair business!

Do not recommend. Brought a $300 pair of black boots here to be polished because they were fading…read more I specifically asked for black polish when I dropped them off too. When I picked them up, they were dark green. When I asked for them to be redone, I was told no because it would look bad. Will not be returning.