My father moved into Church Hill Village about 10 months ago. His experience living in the…read morecommunity has been everything our family hoped it would be. The staff are experienced and compassionate. They have been instrumental in making him feel welcome and comfortable. There is an active community at Church Hill Village with a choice of activities that has helped my dad meet new people and get settled in his new home. The food is wonderful too!

Church Hill Village has gone above and beyond during COVID-19. From keeping seniors in the…read morecommunity happy and engaged all the way to keeping current residents and staff happy and healthy.

Great facility that cares about the senior citizens and their well being. We had our mom at this…read moreassisted living for a few months and have fond memories of our experiences there with the elderly, staff and activities at the facility. The food was very good. It felt like a cruise ship on land for senior citizens.

From the owner: Between rolling green hills of oaks and maples, under an open sky alive with birds of every color,…read moreyou'll find the inviting senior care community of Motif by Monarch in Southbury, Connecticut. Simple colonial charm and a sense of belonging greet you as you approach our doors. Once inside, you'll find a bustling neighborhood filled with everything from social gatherings and games to quiet nooks and intimate conversations. Whether you are joining our Independent Living, Assisted Living, or Memory Care community, you will experience the benefits of a neighborly atmosphere and maintenance-free living from the moment you arrive.

Even though my mother was only there for a month, and unfortunately her terminal cancer took its…read moretoll. I can't say enough about this establishment. I reviewed and walked the premises of six different facilities and by far this establishment was the best in my opinion. There's a few reasons why, and I will explain. First off the staff, starting from Janelle and Courtney to the nurse Erin including all the aids made our family feel as though we were part of their family. It's a small establishment which I really appreciated. It made Mom feels though she was actually at home. In closing I want to give thanks to everybody at this establishment that made my mother's final days very peaceful.

When it became clear that Mom had reached the stage in her life where she needed assistance in…read moreliving with ease, we began prioritizing what would be important. Topping my list was to find a facility that felt more like a community, with comfortable living quarters, engaging activities, and supportive health services. After one visit to Pomperaug Woods, it was clear that we had found the ideal place, a community where mom would be a valued resident, supported and cared for with respect and compassion. Mom did not lose her independence by moving to an assistance-in-living facility; rather she moved into a community whose supportive amenities free her to live a more engaging life.

New management at Maplewood at Stony Hill has proven that they are more than competent to maintain…read morethe level of care my father-in-law requires. Between Lauren, the new Executive Director and Sian, the Residential Services Director they have explained and set in motion a wonderful care program for our loved one. We had many concerns and they have all been addressed to our satisfaction and understanding. I believe the hands on approach these two ladies have shown is exemplary. Thank you for "saying what you are going to do and most importantly doing it!".

My grandmother died after being found unresponsive at Maplewood stony hill! RUN!! Check the immense…read moreamount of complaints against them at The State of CT Dept. of Public Health. They have been found guilty and are NOT in compliance with safety checks or communication. My grandmother was found covered in vomit and mucus for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved one, they care about the money. They falsely reported giving her medications...but the time stamps were 3 DAYS AFTER SHE PASSED! They worked so hard to cover up many of their actions after her death. Don't walk away....Run. Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

Excellent staff very compassionate great therapy department very warm feeling experience from the…read moremoment I walked in the door this is the kind of place I would put my mother if she needed to be here.

Do not bring a loved one to this facility without personally viewing it. I posted a rather scathing…read morereview a couple of weeks ago after my Mother was placed here for rehab, but I removed it after I was advised that I should not have done so without viewing this place myself ( I have now seen the place, as my Mother was removed to go to Watermark in Southbury. When she was moved, her asthma inhaler was lost, so I went to look for it later in the day, after she was moved. Never did find the inhaler. There was no one at the nurse's station when we arrived on the 3rd floor, and no one was there when we left about 10 minutes later. This place is depressing. The color are dark, it suffers from deferred maintenance, the food was disgusting to even look at (see the blob of Mac n cheese, with broccoli that clearly has no nutrition left in it after being over boiled for, oh maybe a half hour, or more???), and, quite frankly, the people who work here are not friendly. I did receive a response to my original YELP review from an administrator, and he also spoke with my brother, as I provided enough information for him to figure out who my Mother was, as referenced in that review. His response was a mix of agreeing that the facility could do better, as well as some defensive remarks. The place is not terribly clean, as I observed what appeared to be food stains on some of the walls, damage to some floors, and some peeling paint. I do not expect this type of facility to be spotless; however, I do expect it to be properly cleaned - which it was not. Some fresh paint (in cheery colors: think yellow,light blue and green?), colorful and uplifting artwork, better food, an overall more uplifting ambiance, and administrative changes are desperately needed. This place reeks of an attitude of "profit, profit and profit," the patients be damned. My Mother and our whole family are very happy that she has now been moved to a facility that, at least gives the appearance, of caring. US News and World Reports gave this facility a rating of average minus. It is well past time for improvements to be made. FYI, my Mother is on Medicare, with a UNHC Medigap supplemental insurance policy, which is accepted by Newton Rehab, as well as her new facility, which is much better.

Questionable financial operations. Less than open disclosure of entry fees, monetary investment and…read moredisposition of escrow return of original entry fees. Beware of confusing contract language.

There is a law (not sure if it's a CT law or federal) forbidding assisted-care facilities from…read moreseeking or accepting gratuities (you can see why, right?). Nevertheless a "residents' group" (supposedly -- I don't buy it, personally) solicits a large gratuity multiple times per year, and it seems that if you don't pay it (e.g., because of a fear your loved one might use up their nest egg -- this facility does not accept Medicaid), the care you and your loved one receive will be much reduced. My loved-one mentioned rough handling when being dressed, and the facility provided no condolences -- no communication of any kind whatsoever, in fact -- when she passed away, after years in residence. They did withdraw funds from her bank account a month after her passing, however, and they are not refunding it (they said they would, presumably as a stalling tactic, but no sign of it after several months). On top of that, I have reason to believe they defrauded Medicare, as well as my loved one, several months AFTER paying a $4.25 million fine because of fraudulent Medicare billing. If you take my advice, you'll stay far away from this place.

My husband used the Skilled Nursing unit for 2 weeks. The administrative group at Bethel…read moreHealthCare was wonderful. They helped me understand my options and offered good solutions. What was not good was the care my husband received. I was there every other day, and I left each day dissatisfied with his care on the "ward". Also I paid for PT and OT services 5 days a week each. They did not give that care. He was lucky to see either of them a couple times a week. I complained but it did not change. AND I was billed for all the days that he did not get care. By the time he left the facility, he was so weak that he could barely stand. It took a month of at-home services to recover from the inactivity while he was in the facility

The care there for elders is awful. The nurse on the night shift talked to my mom with such…read moredisrespect. I removed my mom from there AMA and got her into a wonderful facility. This was back when Covid was going on so hopefully they are under new ownership by now. I wouldn't want anyone else to deal with such heartache of a loved one.

Terrible experience having our elderly loved one here after hospitalization. Apathetic "care" and…read moreat times more like basic warehousing. Uncaring, robotic nursing staff, under-responsive supervisors & administrators. It was a nightmare watching our family member languish there while no amount of polite advocating seemed to make any difference. They appeared to be understaffed at most times, and the staff who were on duty were not always trained in the use of the medical equipment needed by our loved one, so we usually had to wait for the nurse supervisor on duty assist, or sometimes other professional therapists who weren't round the clock coverage like respiratory therapists, when we'd have to wait much longer for help. They always had an excuse as to why the persons on duty weren't trained on that equipment ... learned early on that here, like at some other facilities but not all, nurses on duty assigned to direct patient care are all LPNs or PCAs so that is why - some equipment requires RNs or RTs who are fully trained. So sometimes the shift supervisor on the floor who was the RN would have to do the hands on, and they were always so busy so it would have to wait, etc. Too many cost saving measures being employed that poorly affected the patients; more than obvious. Would never recommend. Such terrible memories here for our family.

I was a patient at River Glen for physical therapy after a hip fracture that didn't require…read moresurgery. I am very happy with my experience there. The staff was wonderful, attentive, kind, and really nice people. This includes all staff I encountered--nurses, CNAs and nursing techs, physical therapists, housekeeping, kitchen and nutrition staff, maintenance, and administrative and medical personnel. The facility is extremely well maintained and clean. Food was very good and ample portions, and special requests were accommodated. Physical therapy was very effective--staff was very encouraging and respectful of my limitations, working toward progress and not over stressing. Nurses and techs were great. Personable and professional. I would go there again.