Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!

Several days before the Corona Virus became a topic of any sort, I moved my mother to Ridge Crest…read moreat Meadow Ridge due to declining health. This was a very difficult decision as it was going to separate my mother from her husband. However, as I would soon learn, it became the very best choice I could have made. From my initial conversations with the Admissions Nurse Daneen, my mind was put at ease by her expertise, her overwhelming compassion and complete sense of caring about all aspects of the move. Soon after the move, I met Danielle, the head nurse of the wing where my mother was placed, and found the exact same wonderful and comforting set of values in her (I am able to talk with Danielle daily to get updates on my mother's condition). This was followed by the rest of the staff, who, again, continue to impress me in every way. Then the word of the Corona Virus made the news. Ridge Crest under the direction of Kim Held, the Director of Nursing, took decisive and immediate action and locked down the facility to all visitors. This was far in advance of other nursing facilities,and has played a pivotal role in keeping the facility safe. This meant my mother's husband and I would no longer be able to visit her. However, once again, the Ridge Crest team stepped up. They understood the social and emotional toll this would take on their residents and their loved ones. Through the staff's loving and compassionate ways they put the residents at ease, as well as their family and loved ones. I am able to be in regular contact with the nursing staff by phone, my mother via FaceTime (set up by the staff). I cannot imagine a better, safer, more professional and loving place to have placed my mother. Ridge Crest is simply an outstanding facility.

I wrote a review 4 years ago when my mom became a patient. Unfortunately, 4 years later my mom…read morepassed away.Prior to her passing, the staff in the second floor were compassionate, loving and caring both to my mom and to my family There are no words to express what this meant to my famiLu. The staff became our family as we all spent alot of time there during mom's illness especially. The staff in nursing, housekeeping, nutrition and rehab were so gracious and loving to our mom and to us. It was difficult to adjust after mom's passing and Jen the social worker offered her suggestions regarding dealing with our grief. I would recommend Salem Hills to anyone looking for a warm, loving, caring safe environment for their loved one Thank you again to all the wonderful nurses Melissa, Lauren, Gabby, Christina, all the aides Daniella, Lourdes the wonderful staff in Rehab housekeeping especially Janet who was so wonderful to mom, the nutrition department, Jen, Christian. Thank you you all were such an integral part of our lives for ;4 years Stephanie Massi and the family of Mickey Rowan

Excellent staff all around and care giving - Facilities are clean and well kept - Recommended highlyread more

I have read almost all the other reviews about Putnam Ridge. All I can say is that you should throw…read moreaway the best reviews and the worst and use common sense. and read between the lines. No facility is perfect in every respect but you have to understand what goes on there. I've seen the aides working and always using the utmost of care and patience with everyone, even those that don't deserve the kindness they are receiving. I've seen families make demands which can be outrageous. Now, my take on this: The staff is very attentive to all needs and run a clean, attentive operation. I've heard residents yell to nobody in particular to 'Get me out of here!', 'I want to go home', 'Who the hell are you?'. Patients with mental deficiencies are handled in the best way possible with the maximum of patience. I could never have the same level of patience as these aides possess. The food is properly prepared according to the dietary needs of each person. The aides maintain a clean room and bed for everyone and patiently answer questions as the family asks. I noticed that at all levels, time was spent with me to assure my questions were answered completely. I found the highest level of professionalism and courteous response from all departments. Nobody ran from me upon seeing me approach from down the hall knowing I probably had questions to ask. Breda showed outstanding patience with me to make sure I understood the answers and requirements from Medicaid which can be a nightmare at times, same with Elise. Veronica always put me on the right track to getting my questions answered and issues resolved making the contacts for me. Vivienne in rehab made sure my friend received the proper rehab, Lopita and Daria, the head nurses for the ward, made sure my friend got his meds and attention when needed. Even the nurses and aides in the most difficult ward, Apple, maintained a high level of expertise in handling some difficult residents. There were others but it's needless to go on. Yes, there may be problems that occur, as at any home, but it must be remembered that there are about 160 residents here that all need some level of attention. The home does not go into a panic when a resident yells that his drinking water isn't cold enough. The place is well run and much better than the other homes I've visited. I must rate this home as 5 Stars, representing the highest level of care. R.

My friend was here for in-house rehab after surgery. He claims he didn't get sufficient rehab and…read morenone on some days. They are short staff. He needed to stay longer but because of the insufficient staff left early. He said it was a "hell".

I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.

Floor nurses and CNAs are overworked. Unit managers never offer to help or even ask if we need…read morehelp. Medications aren't being ordered for patient. Nurses aren't putting in orders correctly. Turnover of staff is huge. Agency workers make up 50% or more of their staff. Poor pay for staff. Lots of favoritism. Employees talking in other languages other than English on units. Makes some families who visit uncomfortable.

As with all nursing homes the staffing is an issue. There are not enough workers to cover all the…read moreopen shifts. This causes delays in response time to call bells. The meals served are better then 4 other rehab centers I've been a patient in. Activities are available and quite varied. Cards, cooking groups, movies, crafts etc. You can be as busy as you want to be. PT staff does a good job at rehabbing patients that are willing to put in the effort.

My husband used the Skilled Nursing unit for 2 weeks. The administrative group at Bethel…read moreHealthCare was wonderful. They helped me understand my options and offered good solutions. What was not good was the care my husband received. I was there every other day, and I left each day dissatisfied with his care on the "ward". Also I paid for PT and OT services 5 days a week each. They did not give that care. He was lucky to see either of them a couple times a week. I complained but it did not change. AND I was billed for all the days that he did not get care. By the time he left the facility, he was so weak that he could barely stand. It took a month of at-home services to recover from the inactivity while he was in the facility

The care there for elders is awful. The nurse on the night shift talked to my mom with such…read moredisrespect. I removed my mom from there AMA and got her into a wonderful facility. This was back when Covid was going on so hopefully they are under new ownership by now. I wouldn't want anyone else to deal with such heartache of a loved one.

Dr. Trowridge is amazing and so was my therapist. What made me stop going was the front desk staff…read more My check in and out process was always a negative experience. They were rude, condescending and unfriendly. The last straw for me was when I had to cancel an appointment because my sons school had an emergency early dismissal and I was told I'd be charged a late fee. Such a shame but I'll take my chances elsewhere. There is no room for bad customer service especially in a rehabilitation setting where people are already sick and having a hard time. Such a shame.

Rather than discuss my pain and his suggestions for treating it, Dr. Trowbridge talked to me abut…read morereligion. He had a picture of Jesus on his office wall and I felt like I was back in Sunday school. This was like no other doctor appointment I ever had and, when I returned to tell my internist, (who referred me) what happened, she was shocked. It was very uncomfortable and I left with no treatment at all. I did, however get the completely out of nowhere lecture on religion which I found so incredibly inappropriate. Dr. Trowbridge eventually suggested physical therapy at his office, after trying to sell me vitamins, I had had enough and never went back. He told me that "if you really want to get better, you will buy these vitamins." Another health care professional told me they were manufactured by him and his wife and many people were pressured into buying them. I could not believe the whole experience with him and the doctors who refer to him didn't know this is how some people are treated when they are sent there. I left in more pain than when I entered due to the headache being there gave me.

This is THE place to care for your loved one in those final moments. Beautiful, amazing beyond my…read morewildest dreams. It was perfect with a compassionate and expertly trained staff to meet every need of the patient and the family. I never thought I would find a place like this anywhere in the world. As I told my family - it's like a top-notch quality hotel - with every conceivable amenity. Everyone was helpful - living angels. I reviewed some of the negative reviews, and quite frankly - NONE of them were what I experienced. Grief can often warp perception - I whole heartedly recommend you consider Regional.

This place deserves 10 stars. My aunt received compassionate care and so much love. They were…read morewonderful to not only the patient, but to the whole family. Highly recommend.