I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.

The Gardens is inadequate assisted living facility. The nursing staff is completely incompetent and…read morewill just send residents to the hospital when they don't know what to do. They have insufficient caregivers available and very limited staff on weekends. They may seem reasonably priced but will charge for every care visit and hire additional outside help without your knowledge and then bill you for it. Very poor management. Do NOT go there!

The Gardens assisted living has been such a wonderful place for my mother. There are 24 hour aides…read moreon staff and they know all the residents since it is a small facility. The aides are warm and caring and help my mother with her medicines as well as bathing and dressing. They also encourage her to participate in activities and check on her throughout the day. Its given me a secure feeling knowing that she is safe and taken care of at all times. She loves it and I highly recommend The Gardens for anyone who is contemplating assisted living for themselves or their loved one.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

This is a great place when choosing assistance senior living care! They are very kind and caring…read morepeople who always make sure to put your needs before others. The executive director, Lidia Ayala and the other staff members were very caring and formed a warmth among the community that they created for the people living there. Although right now COVID is very tough in the air they work hard to put in guidelines to help protect the safety of their patients and those who live there.

From the owner: The Village at Brookfield Common in Brookfield, CT offers Assisted Living and Memory Care…read more Residents enjoy personalized, needs-based support, chef-prepared dining, and engaging daily programs. With welcoming amenities and a dedicated team, our community helps residents stay connected, supported, and involved.

Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!

Like all rehab centers, careful and thorough investigation is necessary…read more Of course, sometimes this can't be done. Putnam is a mixed bag. Mostly good people who care, but not all. Use whatever resources you can muster. There is an ongoing process of profits v. patient care.

In April 2026 I visited my 93 year old mother who was sent to Putnam Ridge to recover after a bad…read morefall. She was in the acute care part of the facility (Birch Unit) for nearly two and a half months. I visited nearly every day for 2 months from 2 to 6 hours a day. There were a few very good staff there including the head of nursing and a couple of her nurses (not the one who didn't give meds in a timely manner - instead of morning meds they came during lunch one day and after PT another day), a couple of aides for whom I am extremely grateful (not the ones who scrolled on their phones all the time ignoring the needs of the residents), physical therapists who tried to figure out how my mom could return to doing the things she was no longer able to do, the concierge, the social worker. The reason I give this facility a very low evaluation score is because the owner wanted every bed to be filled yet there were severe staffing issues, patients were put into Birch Unit that should not have been there and made living there (and visiting there) a true nightmare for residents and loved ones visiting, aides were so rough with my mom that they left bruises on her arms, aides would not help my mom clean up in a timely manner (one day it took 40 min for the aide to help my mom get in and out of the bathroom). The light went out in the bathroom of my Mom's room and her roommate asked to get it fixed. I came in a few hours later and nothing had been done. It was not safe without a light. I found someone who called it in and eventually (4 hours later) a light was attached to the mirror so there could be light. When I wanted to talk to the staff that mans the Birch unit desk, they don't stop chatting, turn to me and smile (I know i ask a lot!!) and ask me what i need. I was holding the yellow form from my mom's cardiologist visit that I had been told to return to them and tried to get their attention. They were just chatting. The incompetent staff wore me down. It really bothered me that residents are coughing and sneezing at lunch. They should be kept in their room. I wear a mask at lunch (I don't eat, i just help her). But she doesn't wear a mask! Residents who are in wheelchairs and can't get to the bathroom on their own need to press the call button to get an aide to help them. However, if the aide does not come in a timely manner, the resident has no option but to urinate in the diapers they have them in. And then label them incontinent. This has serious consequences with regard to not being able to get into assisted living facilities. I and others have pushed the call button and no one answers - no one for hours until you go to the desk and demand they do something. I knew who was the head of nursing and I would go to her directly. She was wonderful and got the job done and truly cared for the residents there. The kitchen staff did not take care to include what was on the meal slip even if the items were highlighted (for instance, one resident didn't want vinegar based Italian dressing and yet it was brought to her nevertheless!). Over the course of the 2 months I would be there at lunch the food did improve somewhat because everyone was complaining about how dry it was (overcooked) and tasteless. Some people couldn't eat it at all and their family would bring food in for them. The concierge would advocate for the residents and I was very grateful for her. I had a hard time myself listening to residents yelling many hours in a day; the aides would ignore them because most of the time they were "crying wolf" but this should not be happening in a facility whose goal is to help residents recover. When I looked at my Mom's medicare supplement statement for her first month at Putnam Ridge I was shocked at how many different doctors were claiming they visited my mom. I never once saw the doctor on site visit my mom. One day I tried to talk to him during my visit but he evaded me. The medicare document said there were up to 3 doctor visits a week. My mother wants me to add that the staff did not encourage or support any dental hygiene. Resident advocacy is essential for proper and reasonable care at this facility. Don't assume your loved one is being cared for properly. Make sure they are getting their appropriate medications in a timely manner. One resident had to reschedule her surgery a week later because a nurse gave her medication that was not allowed for the days ahead of her surgery. I thought the activities team did a good job engaging the residents. The highlight of my visits was watching birds in a bird nest outside the Great Room - building the nest, laying the eggs, caring for the babies.

New management at Maplewood at Stony Hill has proven that they are more than competent to maintain…read morethe level of care my father-in-law requires. Between Lauren, the new Executive Director and Sian, the Residential Services Director they have explained and set in motion a wonderful care program for our loved one. We had many concerns and they have all been addressed to our satisfaction and understanding. I believe the hands on approach these two ladies have shown is exemplary. Thank you for "saying what you are going to do and most importantly doing it!".

My grandmother died after being found unresponsive at Maplewood stony hill! RUN!! Check the immense…read moreamount of complaints against them at The State of CT Dept. of Public Health. They have been found guilty and are NOT in compliance with safety checks or communication. My grandmother was found covered in vomit and mucus for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved one, they care about the money. They falsely reported giving her medications...but the time stamps were 3 DAYS AFTER SHE PASSED! They worked so hard to cover up many of their actions after her death. Don't walk away....Run. Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

My husband used the Skilled Nursing unit for 2 weeks. The administrative group at Bethel…read moreHealthCare was wonderful. They helped me understand my options and offered good solutions. What was not good was the care my husband received. I was there every other day, and I left each day dissatisfied with his care on the "ward". Also I paid for PT and OT services 5 days a week each. They did not give that care. He was lucky to see either of them a couple times a week. I complained but it did not change. AND I was billed for all the days that he did not get care. By the time he left the facility, he was so weak that he could barely stand. It took a month of at-home services to recover from the inactivity while he was in the facility

The care there for elders is awful. The nurse on the night shift talked to my mom with such…read moredisrespect. I removed my mom from there AMA and got her into a wonderful facility. This was back when Covid was going on so hopefully they are under new ownership by now. I wouldn't want anyone else to deal with such heartache of a loved one.

*Since my honest review that I left 2 years ago was hidden from their Google account, I will leave…read moreit on their Yelp where it can't be deleted: This workplace struggles with poor leadership and pervasive workplace politics. During my time as an employee, I observed one colleague who frequently gossiped about coworkers, while the management team appeared severely underqualified and disorganized. A major overhaul of the leadership and operations is desperately needed. For those considering placing loved ones here, I strongly encourage thorough research and exploring other options. Based on my experience, I would never entrust the care of a family member to this facility. For potential employees, I recommend carefully vetting the environment before accepting a position. While there are some positives, this workplace is not suited for everyone. Training lacks consistency due to conflicting methods from different trainers. Additionally, Ashley, a manager, often displayed passive-aggressive behavior and demonstrated poor conflict resolution and interpersonal skills. The absence of clear rules and direction further compounds the challenges. Proceed with caution.

Good Lord the new management and owners that took over this place turned it into trash…read moreunprofessional should not be running this place at all. The previous owners were a delight Caring family The new ownership is no we're close to them. Wouldn't trust my family or dog in their hands.