We have lived at Beachwood Apartments for many years. The addition of Wendy to the management team…read moreseveral months ago, was the smartest move that Village Green has made. She has transformed the maintenance team and front office staff into individuals that really take pride in their work. People always like to blame others when the pool goes down, or there is a water shut off. We had similar problems when we lived in our house, truly no one's fault. Wendy also worked diligently to get us our money back when there was an overcharge for the gas bill several months ago. This resulted in a complete refund of the over charge. We think people need to get their facts right before they share untruths in a review.

We love Beachwood Apartments by Albion! Our family has been a resident here for 4 months. The…read moremanager Maggie, Jourdan, Kate and maintenance team are friendly and helpful! The apartment and it's surrounding are pet- friendly and maintained at a high standard! With COVID19, the staffs make sure the facilities are sanitized and cleaned so the residents can be safe and healthy! We highly recommend Beachwood by Albion for your next rental needs!

I have been living at Courtyard Apts. for 6 yrs now and I do not have one negative comment about…read morethis apartment. The owners and maintenance are top notch, at your beconed call 24-7, they are like family . . . everyone in the building knows each other, warm "family" feel, not to mention the "coziness" of the apartments. The area has everything within walking distance including grocery, drugstores, etc. The neighborhood is like when you were little (i'm 65) . . . overrun with kids, dogs, strollers, young and old, well into the evening, have never felt safer. Not to mention the family social activities always advertised in the area. Thornton pool/park right around the corner (can walk there) . . . beautiful olympic pool with baby/tots areas as well. Hope you choose this as your first apartment, will we happy you did. Would break my heart to leave this "gem" of an apartment, hope I never have to!

From the owner: Courtyard Apartments offers completely renovated 1, 2 and 3 bedroom suites. Kitchens have stylish…read moregranite counter tops and wood cabinets and all suites have plush frise carpet, stylish fixtures and neutral colors through out. Right out front is the rapid line and RTA for easy transit downtown. Located moments away from the new Van Aken District. All in a beautiful Courtyard Setting.

Unique floor plans. Quality finishes. Brand new. Plenty to do within steps.read more

From the owner: Retreat Upstairs at Van Aken. Situated within Shaker Height's new downtown-Upstairs offers a…read moregenerous and contemporary collection of apartments designed for living well. Built with intent, suites are a seamless balance of design and function. Apartments thoughtfully utilize all space, including floor-to-ceiling windows and generous storage. Timeless materials can be found throughout, such as porcelain, quartz, and teak. Three suite styles and 19-floor plans are available-all encourage a life well-lived.

THEY WILL RIP YOU OFF AND STEAL YOUR MONEY. Problems all around for 3 years. Horrible. DO NOT LIVE…read moreHERE. All positive reviews are from brand new renters who get points for posting good reviews and because they don't know better yet. We lived here for 3 years and it was nothing but problems and then they screwed us out of $2,000 on our security deposit with 0 Explanation after we were told we were receiving the whole thing back in full. No itemization of costs. I'm planning on suing.

5 stars because the maintenance team are the hardest working people in this building. Not to…read moremention, how genuinely friendly they are! They are one of the sole reasons I over look a lot of the issues that go on around here at The Vue. Tony and Carlos both deserve a lot of recognition for making The Vue a better place!

I would like to thank the property manager Erik for all this hard work and the other staff for all…read morethey hard as well. I know that something are out of your control that needs to fixed here ,I know that you Erik try to do the best that to get it done. Everything is a process and eventually you will make it happen I appreciate you very much for all you do.

hello i have called on more than one occasion and the leasing agent I think her name is Saundra is…read morevery very rude. she cuts you off doesn't let you get a word In edge wise and when you try to speak to someone above her she won't connect you .

New management company is amazing. Brandon has helped us out a lot. It's nice this place has made…read moresome changes that have improved the quality of life here.

I moved into the Aster Apartments in September 2022 while under Village Green Property Management…read more The property manager, leasing office staff, and concierge were all vibrant individuals with exceptional customer service skills. They greeted and welcomed residents and visitors upon entering the building and knew most by name. Whenever I had a concern, I could call or email staff and get an efficient response. They were very personable and professional. Banner Property Management has since taken over since Summer 2024. They introduced themselves to the residents by immediately initiating unnecessary renovations to the lobby, fitness room, and recreation areas. Prior to this, the building and decor was beautiful and upscale. The renovations are poorly constructed with sloppy paint jobs. The new office staff lacks basic customer service skills, and do not even attempt to greet residents/visitors in common areas. Staff does not answer the phone nor do they return voicemails/emails. I couldn't tell you the property manager's name nor point he/she out if my life depended on it. Their idea of communication is taping a tacky typed-paper sign to windows/elevators. Tenant's packages which were formerly intercepted by staff and placed in a locked mail room are now left in either the lobby entranceway or placed in the UNLOCKED/UNSECURED mailroom which serves as a free-for-all to anyone who wishes to enter. Banner Property Management utilizes multiple third-party websites which is overwhelming and confusing. For example, every tenant has to complete a pet profile via petscreening.com whether you have a pet or not. The site requires a $30 subscription for reasons I am still unsure of. Renter's insurance policies are managed by EPremium.com and residents are required to upload their policies to this site. Conservice.com is utilized to manage common area gas, sewer, trash, and water bill charges. Have I lost you yet? Well, you get my point. If an issue arises and you contact the third-party, the third-party will direct you to contact your property manager/leasing office. If able to get in contact with the leasing office, you will be directed to contact the third-party. The apartment units are nice but oddly designed and lack windows. The walls are so thin, I can hear my neighbor blowing his nose every morning. The washer/dryer hook up is convenient. The small dog park in the back is cute. The outdoor pool is very small and disappointing. Paying for parking ($85 per vehicle) is ridiculous and unheard of unless living in downtown Cleveland. The Aster Apartments is no longer worth the amount it charges tenants for rent.

Worst experience in my 30 yrs of living in a condo Our board…read morewas able to fire our building manager who was basically working part time , while being paid a large full time salary . We love our apt or would have sold by now . Money has been obviously been mismanaged for years . Run , don't walk away from this poor excuse of a management company.

The quality of this management service is beyond poor. Their billing/payment system is problematic…read moreand inconsistent with when and if the autopay is appropriately deducted from your bank account. Furthermore when you pose a question regarding their payment method you are met with a defensive and often unethical response. Further, you are instantly put on the defense as if the person you are conversing with is attempting to provoke a confrontation. I have detailed information to support my experience with employees when attempting to seek clarification. Within the past year, l have made four visits to their office to resolve fraudulent late fees and other matters of dispute. On each occasion l was told it was a problem with the billing system. It appears the system is designed to generate fraudulent late fees and other inaccurate information. I am hopeful a Class Action Lawsuit will ensue as a result of the inappropriate business practices. I am seeking assistance, guidance and support via the Ohio Attorney General Office.

I fell down the stairs in February because they don't shovel the snow like it said in the lease, we…read morehad no hot water most of the winter, we had no heat the whole winter, we had a massive gas leak, they put us in a hotel for 4 days then lord to us and told us the heat was on and told us we can come back to our apartments. We got to our apartments and there was no heat, I called them and was told we can rent a heater from them. My car was towed, I had just went and got it from the shop from being tuned up, I had it towed. Because the plates were 2 days expired, they put a sticker on it, I called the office and told them I was at the place getting my sticker she said ok. When I got back my car was gone. In the lease they said if a car was not running they can tow it, mine was working. The maintenance men come in your home with giving you notice, the lady in the leasing office came in my apartment when the pipes bursted because the cut off the gas because we had a massive gas leak, and told my renters insurance company that I had no damages done to my apartment. I had 8 pairs of shoes, I had about $1100.00 worth of damages to my apartment. She search my purses.

I used to live here but thankfully left the area. One of the neighbors ran their car into the…read moregarage ports (they just pulled their car into a spot near their building and left it, bricks still on the hood) instead of having someone fix the garage, they left it like that for weeks, just barley holding up. Eventually the snow got too heavy and I was woken up by intense banging on my door from the resident across the hall telling everyone to move their cars, the garage was collapsing. They then put caution tape around the area and left it for months.

The property manager is a complete bitch. Anytime we complained about other tenants, nothing was…read moredone. There was mold in the air conditioner and they did nothing but spray. Now they're charging us for cleaning appliances that were already cleaned when we moved. These were at colonial club.

Im special needs with ada accommodations and they stole my entire security deposit of 1790$ wont…read morerespond to communication and didnt send any sort of bill what they took it for. The place is disgusting they dont maintain they dont solve problems there no parking regulations even though youre guaranteed a parking spot in your lease unless you pay for a garage expect to have to illegally park in the neighboring townhomes. propertys disgusting in animal apartments they wait 4-5 years+ to change carpet(proof in their BBB responses) Maintnance only bandaids problems my bathroom was covered in mold because my tiles fell off and were SILICONE CAULKED back on the wall. You can hear everyone and everything so dont expect to sleep or watch tv ever due to lack of updating you can literally feel the broken floor boards through the carpet there was dog food across the floor when we moved in so they dont even get cleaned. For a rocky river location expect east cleveland treatment and quality.