This is a nice place. With some very, cute and unique items. With that being said my issue is with the customer service or lack there of when it came to me. I entered the store a few seconds behind a couple just before the door closed. Everyone speaks to them but not me and that was ok. However I hear them speak to everyone else who entered after me as well as them talking to customers as they walked around. I walked throughout the store looking at every booth , went back to some twice so I was there for a while . The employees were walking around speaking, offering assistance and making small talk to most ppl in very close proximity to me. They even offered a hand basket to a lady who was sharing one with her friend. However not one word was spoken to me.
The best part of this experience was that you could hear them throughout the store from the register, enthusiastically telling everyone who brought something that they got a free gift ( a small plant) with every purchase and that they would be celebrating their 1 year anniversary soon a lot of small talk with each customer. They talked about the plant and what you had to do to do learn about the plant. Then, I get to the counter and surprisingly the enthusiasm and small talk are gone.
They are talking amongst themselves and finally turn around to me. The cashier spoke to me then back to talking amongst themselves while ringing me up, I was told about the anniversary party but The lady who has been so eagerly telling everyone about the free gift only says to me let me get you a bag and just stands there, saying nothing else. So as get ready to pay I asked do I not get a free gift? she looked a little shocked and says "oh yeah" and walks to get it. I am paying for my items as she is handing the plant to me, the cashier tells me it didnt read my card to tap it again. As soon as she heard her say that she quickly pulled the plant back until my receipt printed. I was disappointed in my experience today, which just so happened to be my first time there. I am not sure if I will be returning. read more