Had a good sale but nothing I needed but easy on the eyes and you don't know if you don't look. read more

Old Navy - Men's Clothing Near Me - Pasadena, Texas

amazing! this store is so clean and the workers are so professional and well put together! i love it definitely will come back

I need jeans. Like badly. So I hopped on over to Pasadena's abysmal excuse for an Old Navy. I'll start off by saying the store will get one star because I can't give fewer (come on Yelp! Give the O star option). They've also remodeled, and while I'd really like to say that's a plus, the mediocre employees still lack the ability to maintain a store of any kind. The store was a mess! I mean, clothes were literally shoved in the bins and employees were just shoving more product into the cubbied shelves. I spent an hour in the store and the entire store was a mess. I understand that customers make the mess, but the employees job is to fix the mess to create a clean and well-maintained store. Now, plastered everywhere are these HUGE signs that clearly state "Up to 40% off jeans, pants, & tops". Obviously since I need jeans this is my place to shop! And the fact that the jeans section looks like a tornado hit it, I'm sure I'm in the right place. So, after my hour shopping and running back and forth to the fitting rooms (which there are fewer of now than before), I get to the epic line. There are 3 slow-moving cashiers. Ever see the movie Zootopia with the sloths running the DMV? Yeah, that was Old Navy today. I finally get to checkout where a teenaged girl begins scanning fit items. I notice that the jeans are full price. I state that the signs say 40% off. Another checker says, "No. Up to 40%." I say, "Well, these are full price." Both girls then tell me that it's "select" jeans on sale. Um, what? I tell them that none of the signs say select, and I'm rudely told that the jeans are full price. I kindly tell them that they can keep their clothes and leave. I'm so mad at this point that I don't care that I needs jeans for Monday. I go home and check online. Online I get 20% off everything, including the jeans from the store that weren't on sale at all. Thank you online Old Navy. I can understand the jeans weren't on sale. However, nothing stated "select" jeans. I also don't mind playing pull price for jeans, especially because I'd like to wear them to work Monday. However, I have a huge problem with the employees at this store. Despite the fact that they are unable to maintain the store, they have horrible customer service. The girls at the counter were extremely rude and it was obvious they didn't care if the store sold product or not. I rarely say the words, "I won't be going there again" when writing a review. However, I think it's safe to say that the Pasadena Old Navy has seen its last of me and my money. I will drive to another Old Navy when I need to buy their clothes, or I will just shop online. read more

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This place has really gone down hill. It used to be super organized and friendly staff. Now the staff is completely rude and store is always a mess. I will drive the extra 20 mins to go to a cleaner location with friendly staff. This place has gone from classy to trash in a matter of a few years. So sad! read more

Safe place to shop. Dressing rooms being clean after each use and hand sanitizer at the door for you to use

I thought they were redoing their departments, cause it was such a disaster. I asked an employee what they were doing to the store and she looked confused so I asked "does it always look like this?" Her response "yea, pretty much"... So you can't tell where one department ends and one begins. Missing signage all over the place, clearance mixed in with new arrival, piles oder mixed clothing on top of 4 ways. I personally can NOT shop like that, it was worse than ross on a bad day! read more

Workers are cool but four stars Bc they are hard to find and the line are the register is always long.

The worst guest service ever!! All the associates seem to hate their job. Management must be super bad you can tell they all have poor work moral... It's a shame because I love old navy I just won't go back to this location! read more

Wow! I cannot believe how messy this place is. We literally saw an employee just walk by and toss clothing instead of properly putting it away. It was really hard to find items without having hunt for them in piles. The floor had trash everywhere. Even the counters at checkout were a mess. This place really needs new management. No wonder it looked empty. Smh ~Claudia read more

Decent selection but the only old navy I've been to that doesn't honor military discounts except for on Mondays.

I will provide one star because 1) that's the minimum and 2) I appreciated the greeter asking everyone to sanitize their hands as they came in. Although this was used as a trap to make you stand there while you were told about the credit card. My review is mainly for the customer service or lack there of, and the incompetent employees. I was trying to return an item in store that I had bought online because it was damaged because that's my order confirmation email urged me to do because of the delays the mail service was having and it would take 4-6 weeks to process the return. At the register it took two cashiers and 15 minutes to try the order number, credit card and phone number (all of which were accurate and verified by the email confirmation) before they had to call a manager. When the manager arrived she inspected the item and said that it was damaged so she probably couldn't return it (which is the reason I was returning it). She went on to try to process it, which I don't understand if she said she couldn't return it, but she too could not get the order pulled up. My husband suggested using the email address to look it up and finally they were able to find it. After all that, the manager looked at the order on the computer and confirmed she couldn't take the order back. Very frustrating but wasn't up to arguing. I left and stopped at another old navy in the way home and they took it back with no hesitation. read more

I love Old Navy but this location always looks like a bomb went off in it. The clothes are not organized and neatly stacked or hung, there is always a line at the check out stand and they don't carry everything that the Old Navy off of Bay Area Blvd does. This location is like the red headed stepchild of the other locations I have been to. read more

Absolute worst Old Navy I've ever been to. I don't know what's going on with their management, but it's crazy how this used to be a decent Old Navy and now it's a complete wreck. I would rather drive to the Baybrook location than to shop at this one. Oh well. read more

I have never once had a pleasant experience at this Old Navy. ON is one of my absolute favorite stores, but it pains me to even step foot inside this location. It is NEVER clean. It is a disaster area all the time. Selection is small and what they do have is likely not to be found in the size you need and definitely not where it should be. I shouldn't have to hunt for every single item I'm looking for every single time I come in. I think I've finally had enough and will never, ever set foot inside this location again. Baybrook store will be getting all my business even if it is a further drive. read more

This store goes out of it's way to remain dirty, unorganized and somewhere I will never return to again. I hate that I have to drive to Baybrook to buy what I need, so most of the time I will look elsewhere. Today was my last time to walk in this store at this location. Hate to say it, but I would rather pay double at The Gap. Done. read more