New Oak Tree (Carleton Place, Ontario)
Given the sexy TV commercials, my wife and I were excited to make our first visit to the 'New Oak Tree' store located in Carleton Place. We drove all the way from Ottawa hoping to buy a new set of dining room furniture. Although the store wasn't busy, sales staff initially avoided greeting us. Two male staff in a different part of the store stared strangely at me and my wife, like they were sizing us up. Eventually, a salesman came over, but he only aggressively demanded to know where exactly in their lot I had parked my car. After telling him, he suggested I "check over" the furniture and then abruptly walked away. While my wife and I were shopping, I just happened to look out the window and noticed their salesman checking out my car in the parking lot. When another salesman approached me, he was all business and very high pressure; hoping no doubt to make a quick sale, like I was ordering lunch at a fast-food restaurant. I did notice that some furniture on display was badly damaged and seemed to be poorly made. Looking at a hutch the door wouldn't open, the latch was broken and not properly lined-up. Also, a different salesman or possibly a supervisor took a phone call during our visit. I couldn't help but overhear and was shocked at how loud, rude and aggressive this employee was with an upset customer who had phoned the store. Given my unpleasant experience, I will never go back to the New Oak Tree and can't recommend this business to anyone. I would have given a rating with no stars, but this isn't possible when submitting a review. read more