I love this bank. Having recently transferred my account to here from another bank, I did my…read moreresearch to find a bank that would do what I needed it to do and Bank Of America came through on all accounts. While this review is specific to the Hinsdale branch, I actually opened this account when I lived in Florida as a secondary account and the Tampa branch (on Kennedy) was great as well. My old bank (a credit union) must have been for people who managed small amounts of money because everytime I needed larger amounts of money ($9000 or more out of MY account to pay contractors, etc) I had to tell them days in advance. WHAT? It's my money. Give it to me! Or how about when the teller commented on the size of a check I deposited (big or small). Hey- none of your business! Bank of America does none of this and for that I am happy. When you walk into the physical bank, you are always greeted- sometimes by name, and directed to a teller who quickly takes care of your needs. Not feeling like interacting with a person? Use their ATM- they were one of the first to eliminate the envelopes for deposits, instead, giving you a copy of the check that the machine usually automatically reads (unless the check has bad penmanship on it and then you have to enter in the amount). And they have a wide network of ATM's for me to use. I love to bank on line and their website is easy to navigate and my bills are quickly and easily paid. It is easy to move money between accounts and I can pay my mortgages electronically just by pushing a button. Never thought I'd be reviewing a bank on here. But if you live in the area, I'd suggest you take a look at Bank of America. You'll be pleased that you did.

This review is for the loan and mortgage service…read more I was trying to apply for home loan. The tellers and manager were very professional in this location and polite. They referred me to their loan officer. Called the loan officer several times without a response. The fourth time, he responded but was too busy to give me any information. He promised to call me back but it never happens. I ended up applying online. But then the process is just too tedious. Not recommended.

Went threw drive through so had no real issues , just wish there where more banks around the area I…read morehad to travel quite some ways

I just got off the phone with usbank after an HOUR of trying to close a credit card that this…read morelocation opened WITHOUT my permission. I went in last August to open a checking account. I got the whole run down of the credit card I qualified for blah blah blah. I said NO I DO NOT WANT IT. I already have credit cards and I do NOT need another one. Well, today, I look online and I have a mysterious charge for a credit card on my online account. Turns out that if you go to an ATM and hit "fast cash" and you have a credit card with the bank, it comes out of you credit card. Now most normal people do not use their CREDIT CARD at the ATM they use a CHECK CARD because they believe that the money is coming out of a CHECKING ACCOUNT. I got an extra $10 fee for using this feature I didnt know I had. Planning on getting a new bank, I'm extremely disappointed. Thank goodness their customer service on the phone is so good. They removed the charge and promptly closed the account that I never opened in the first place. Stay away, they seem friendly here but its a hoax. According to US bank customer service themselves, these bankers in the branches get extra money from the commission of you signing up for a credit card (or apparently just sign you up on their own).

By Far, the MOST PROFESSIONAL BANK in Romeoville and the Country. I have been doing business there…read moresince the day they took that building over.

Very disrespectful! I have been in many banks before and have not been treated like this before. I…read moreentered to pay a overdue fee with Jason who is a tender. He asked for my status in being a US citizen. That type of information is not needed to pay an overdue fee. I also went to cash a check and he was very rude and had a bad attitude. He didn't have a tag with his name which is really unprofessional, so I asked for it. Another person came in and got attended by Jason as well, was not treated in a good way. Bad service!

Very disappointed with the service I received at the Orland Park branch. The branch manager…read moreLaMonica Mason has no ethic when dealing with clients. She was very rude and disrespectful. She was talking under her breath about me and slamming her office door. I wouldn't recommend this branch. Definitely thinking of changing banks after this encounter with her.

I am not a customer of Parkway, but today I was there being assisted by Marisol Martin, the…read moreAssistant VP/Branch Manager. I was very pleased with her excellent customer service. Thank you very much for your assistance today! I would definitely recommend this branch given its outstanding customer service. Thank you for a positive experience today.

The credit union has changed dramatically over the years. My issues were escalated and ultimately…read moreresolved.

Indeed, this credit union that was formerly called Chicago Patrolman's Federal Credit Union has…read morechanged dramatically over the years so it's not about this specific address as there are a few branches so the policies are all the same. First of all, it is preposterous that I have been without a Visa debit/credit bank card for the last 20 days as my card was captured on January 2nd due to suspected fraud. So I was told the card would come in the mail in 7 to 10 business days which is still too long. Never received it but when I when back to the credit union to inform them I still haven't received it, the Branch Manager gave me a printed notice stating they are implementing the card tapping system & that members would receive their bank cards by January 20th & they will need to be activated on January 26. Not making sense as it doesn't say the card could be activated immediately but the point is not only did I not receive an original card from the time it was captured on January 2nd but I also did not receive the new card featuring this tap to pay which again, was supposed to come in the mail by January 20th. What on earth is the problem here??? This policy needs to change! How can you possibly conduct business with this foolishness going on. Other banks issue their customers a new card on site when a card is captured, lost, stolen or destroyed as in if it ends up getting cracked, meaning the customer has a bank card at their immediate disposal which is necessary for most transactions in this day & age. I was only able to pay 2 bills in person so this has caused an extreme inconvenience where bills are late. And believe it or not, many businesses do NOT have the feature where you could submit your routing number in order to pay your bill so it's a no go there. To think we are threatened that our checking account will be closed over a measley $1.00 in arrears when they know damn well our Pensions will soon be direct deposited yet customers have to endure this insanity. I assure you the late fees for customers from not being able to pay the bills on time due to no bank card will far exceed $1.00. Another issue is how the credit union evidently monitors your credit score constantly so when you are ALREADY issued a credit card through them, they will not continue to honor the card even though the bills are being paid on time because they said your credit score dropped & I'm talking just a few points--no significant drop. How is it that a customer can lose a credit card that was ALREADY issued to them? Is this a policy with all financial institutions? People need their credit cards for any emergencies that may arise--especially in this day & age with cost of living issues. So needless to say, I'm more than disappointed. I have been a member for many years. They should give me my credit card back to restore some faith in them for all of the huge inconveniences that were caused by them from not having a bank card in my possession in a timely manner

Everyone is so nice, from the security guard to the bankers... I was treated with respect from the…read moretime I walked in. Tia in HR is AMAZING to work with. She is so kind and respectful.

Bank Financial has been my neighborhood bank forever! Amazing people to communicate with and…read moreloyalty always! I highly recommend... Nancy Bonkowski