The staff is courteous and Jenell in customer service is…read moreprofessional, knowledgeable, warm and friendly; an asset to your company.

My experience with BayPort has been extremely concerning, and the matter has now been escalated and…read morereferred to legal counsel. Over the course of my auto loan, I discovered that the interest I was charged appears to exceed what I understood and documented in my original agreement by more than $3,000. When I requested a copy of the original contract and supporting documentation explaining the charges, I was repeatedly directed back to Courtesy Auto, the dealership where I purchased the vehicle, despite BayPort being the lender servicing my loan. The situation became even more concerning when my vehicle was repossessed approximately five days after a payment was due, despite my contract reflecting a 10-day grace period. At the time, I had only three payments remaining, totaling approximately $990. During the repossession, the front bumper was damaged, which I have documented on video. I later received correspondence regarding approximately $2,000 in charges related to an alleged lapse in insurance coverage beginning May 10, 2026. The vehicle had already been repossessed on May 4, 2026. After I contacted my insurance agent, I subsequently received correspondence indicating that the insurance issue should be disregarded. I have since learned that the vehicle was sold for approximately $7,850, despite my remaining loan balance being approximately $990. I am now requesting a complete accounting showing the sale proceeds, all fees and charges deducted, the interest calculations over the life of the loan, and any surplus funds that may be owed to me. I have retained documentation, correspondence, insurance records, payment history, and video evidence related to these issues. At this point, I have retained an attorney and will allow the documentation to speak for itself. Consumers should be able to obtain clear documentation regarding their own loan without being given the runaround. Based on my experience, I strongly recommend keeping copies of every contract, payment record, letter, and communication when financing a vehicle through BayPort.

A bank drive thru that has all its lanes open AND has lines that move quickly would've thought?!?!…read more Tellers here a friendly and fast. Lines move quickly. Never have any issues processing my requests. Love the fast service. A bit of a pain to get to when coming off the freeway, you have to quickly cut across several lanes of fast traffic otherwise you have to continue on and pull a u turn.

I don't know who is in charge of this bank's online presence or who set up the menu options for…read moretheir ONLY ADVERTISED PHONE NUMBER to call (757) 410-2000 but this process of just getting the member ID and Login Pin for my account is extremely unprofessional. I've had to do some digging to find out specific office numbers and no one is answering their phones, and most have voicemail boxes that are full and cannot receive new messages. Not only that, but the letter I received from Amy Stout, THE DIRECTOR OF LENDING!! put a phone number to reach her at in the letter that isn't even a working number!!!! This bank is sketchy, and if it's not that, it's incredibly unprofessional at best. I've tried leaving messages when I could, emails, everything. I'm really upset that I have to resort to a yelp review just to get some sort of response.

I love it here!! The only downfall...(for my daugther) they do not have lolipops for the cubs…read morehere! This is the only financial institution I know that doesn't have them. Bummer!!!! But other than that...friendly service, fast!! Never a wait in the drive thru or inside. I have been banking with them for 3 yrs!! I look forward to keep my business relationship with them very tight :)

Have been a member at this bank for about a year now. Love the employees at this particular…read morelocation! Always super friendly and helpful. Glad I made the switch from my old bank.

Not a lot of frills here, but they do exactly what I think a bank should and Petra the personal…read morebanker calls to see if I have any issues and is always quick to say hello when I go in the bank.

I've been banking with Woodforest on Tidewater Drive for over two years since I moved back to…read moreHampton Roads. The staff really puton an effort to get to know me on a personal level and quickly resolved any problems or questions that I had. It's also a bonus that this bank is located inside Walmart, being able to do your banking and shopping in one place. I highly recommend the Tidewater branch in Norfolk, Va to everyone planning to open an account, they will treat you like an old friend and with the utmost respect.

Good pups welcome inside for a treat!…read more Oh, and as for the people service? Since I live close to this bank, I often walk to it and I actually ENJOY walking into this bank. The people are kind and helpful and with a quickness. I often blink and ask, "Are we all set?," confused as to where the time went. My previous discrepancy about not having a mobile app was recently remedied. When it comes to banks, go local and be patient as they adapt to mainstream banking practices. You'll be happy you did.

This credit union is friendly, easy to work with, they know you by name, a true "neighborhood"…read morebank. Their rates are very competitive and the mortgage rates and fees were nothing compared to other lenders.

I've been to this credit union quite a few times. Although I do not have an account with them,…read morethey offer shared branch banking here. I currently have an account with a credit union in Newport News. Since I live in Virginia Beach, it's much more convenient for me to come here instead. There are no additional fees for doing shared branch banking. The staff here are very friendly. They make the process very easy. While here, they generally have Free Advantage cards available, which provides discounts to different places around Hampton Roads too. Overall, this is a great branch and is fairly easy to get to. It's located near the courthouse.

Evelyn, the drive-thru customer service representative, is amazing. There were several cars in…read morefront of me drive-thru thru but when I reached her she smiled as if I was her first customer. Love her positive attitude, professionalism, and kindness. Yay for the branch manager too. She is a nice person too.

I am thankfully not a Wells Fargo customer, but my parents were, and I handled their affairs when…read morethey died. This branch could not have made that process any more difficult if they tried. And when they didn't know what they were doing, they just stopped answering my phone calls and ghosted me. I had to go to corporate to get the account closed because no one at this branch seemed to know how to do that. There's no way I would ever recommend Wells Fargo. The unprofessionalism that I dealt with was ridiculous. Go elsewhere.