Jody and the team were very helpful in getting our house ready and rented…read more they are knowledgeable about the area. I would recommend them.

This is in response to Jody's reply to my review posted on September 10…read more Thank you for your response. I would like to clarify a few points for the record. Regarding the rental term, our concern is NOT that the lease contained a written six-year guarantee. Before we signed, Jody verbally represented that the landlord planned to remain overseas for approximately six years while their children attended local universities. We relied on that information in deciding to rent the property and understood it to be a stable, long-term rental. Regarding the $300 late fee, our concern was not simply whether the payment processor was down. The payment issue occurred after the management company changed its payment system, and we had a three-year history of timely rent payments. Once we became aware of the problem, we promptly hand-delivered payment to the office. We paid the $300 fee, but continue to believe tenants should not bear the cost of a payment problem arising during the management company's system transition. Regarding cleaning, we understand that tenants may choose their own cleaner. Our concern was the manner in which the company's preferred cleaner was recommended, which left us with the impression that choosing another cleaner could affect our deposit. That communication created unnecessary concern during move-out. Regarding the security deposit, our concern is not the amount of the refund or the deductions, which we understood and approved. We specifically asked for information showing the receipt and handling of the original deposit during our three-year tenancy. Management confirmed that the deposit was held in a Broker Trust account, but did not provide the transaction-specific records or ledger we requested. That is the issue we are seeking clarification about. We appreciate the company's response, but our experience and the company's characterization of events are different.

Headache to deal with. Poor communication, lack of attention to detail, and immature excuses for…read moreoversights on their end. I'd recommend using literally anyone else.

Chicago title and Ruth Pike always did a amazing job for us over the last 40 years. She is by…read morefare the most talented escrow person who can think outside the box when needed in order to get a sale closed. Steve & Lorraine Mattos

To say it was a pleasure to work with Mr. Schonian is an understatement. As first time home buyers,…read morethis was a big deal for us. There were countless things Karl helped explain. He was always prompt with his response, patient and honest. My husband said he always went above and beyond our expectations!! He helped me to navigate through different scenarios and made things happen. I'm not a procrastinator myself so I really appreciated this. We look forward to building our portfolio and working with Mr. Schonian in the future.

Karl and his team continue to deliver professional and friendly service to my family. We've been…read moreworking with Karl for a few years now and we have nothing but respect for him and his team. This time around we didn't think he could help us due to a few challenging factors; VA loan, self employed, and spouse hours were cut. Not to mention, taxes were being held up due to COVID-19 pandemic. We have found him to be so helpful and recognise how time consuming this must be for him; but at no time had he made us feel that it was an inconvenience to him. Karl was organized, thorough, professional, and kind which made all of the difference in our interactions.Thank you for your patience as well as treating us as people rather than just home loan customers.

I checked their reviews and it speaks for itself! I tried to raise an issue I had with an agent…read morefrom this office with their manager and she was very rude, dismissive, and completely unprofessional over the phone. I decided to go to a different Keller Williams office to meet with a new agent in Walnut Creek and I couldn't believe it was the same manager at this office as well! The customer service was unbelievable to say the least. There was no one at the front desk and an employee came out of her office and completely ignored me. The manager, Margot Ross came out and pretended our conversation never happened and she didn't know me even though I reminded her of our phone call. I refuse to go through the same situation again if she is also managing this office so I cancelled my appointment and will be looking for a different agent in a different brokerage.

Before we took possession of the home we purchased from our Agents Daniel Boot and Greg Silva was…read morethe lead, our ceiling in our 2nd bedroom fell in. It was due to a leak upstairs that the seller claimed he fixed. We had an inspection and there were a lot of problems with the house that seemed minor, but the seller said he fixed them. He didn't fix most of them to our satisfaction. A month after we moved in we discovered we did not have A/C as indicated on the appraisal and the inspection. We found out because it was a very hot day and the house was hot upstairs. I called our warranty company Old Republic which has proven to be USELESS! They sent out a Technician who first told us our system was outdated and there was no way to repair it. 4-5 HVAC installers later confirmed the A/Compressor in our backyard was not connected to the nice new Nest thermostat. In fact, we did not have A/C because a wire was loose or cut that could not be connected without opening up the wall. We were told we could buy a wireless connection that may work for $1500.00. We continued to have installers come out and give us 3rd, 4th and 5th opinions and estimates. A few months later we had a Mini Split A/C/Heater installed that cost $12000. I was in communication with the Agent Daniel who was always going to get back to me after speaking to their lawyers. He always deferred to the useless warranty company. There were a lot of other issues e.g. floors lifting, a hole in a bathroom wall that was covered up with a mask. We discovered a lot once we moved in. The straw that finally broke the camel's back was the hot tub issue. I loved the hot tub that came with the purchase. I informed our agent that I needed to be sure it worked because it was one of the reasons I wanted the house. The seller put in the contract that the hot tub had some issues but a technician was coming to repair it. So fast forward, we got A/C installed, but when the A/C installer came he informed us that the hot tub was not hooked up to code. He said it could cause a house fire. He said the wires used to hook up the hot tub were the wires to hook up the A/C and they are the wrong size. Therefore, he disconnected the hot tub. We now have to hire an electrician to come hook it up correctly and according to code. The cost to reconnect the hot tub is $3000-4000. This is my first purchase. We trusted Daniel, our agent. Instead of doing the walk through for the 2nd time without furniture in the house, we let Daniel do a video. The last walk through was hurried because Daniel said he had somewhere to be. I imagined that when I purchased a home it would be a celebration and that we'd be overjoyed. It has been quite the opposite. If I had to do it over again I would not have purchased with this agent or realtor. I have family and friends that are agents and I should have gone with someone that we knew, and who had our best interest at heart. We have spent $9000 on replacing the floors, $3000 for repairing the leak. The shower was replaced and some of the plumbing that could prevent a leak in the future. We also had to have the ceiling closed and repainted that was damaged by the leak. The backyard was cleaned up and landscaped because it looked like a jungle costing $1700.00. We had to have the fireplace cleaned and repaired for $400.00 (the seller said he had this done) in the pics there was a glowing bright big flame. When we took possession of the house we couldn't get a flame. There was a rusted window in our living room that we had to replace for $300 just for the window. It will be additional $ to install. So, almost $30k in 5 months after closing is overwhelming. I have spoken to everyone involved and they all passed me along to the next person. Daniel and Greg were the agents, Lyle West was the Listing Agent. I even spoke to the man I was told was in charge named Phil, he was not empathetic and just cut us off in mid conversation and said sue the seller. Potential Buyers BEWARE. Please thoroughly do your walk thru and if something was repaired get the info. on who repaired it and make sure to get it in writing. Go with an agent you know or somebody you know knows. The seller is denying that he knew about how the hot tub was hooked up. He said it was A/C while he was in the house, so I guess someone disconnected it by the time we moved in. Also, let me mention there was also an infestation of house centipedes and bugs that behaved and looked like roaches to me. We had to get an exterminator and have them come every month. I am very very scared of bugs so this made the house very uncomfortable for me. We also later had a pop-up encampment develop directly across the street from us. The presence of the encampment has come with a lot of trash and junk also right across the street from us. Please Do Your Homework! Do not regret the biggest purchase of your life! The stress has been overwhelming between the loan officer and the agent.

I had an awful experience working with the Fidelity National Title office in Danville. As other…read moreYelpers have noted, their attention to detail is poor, they are unprofessional and make frequent mistakes. I was a first-time home buyer, engaging in what was my largest financial decision and investment of my life, and Fidelity National Title Danville simply blew it. I was counting on them to do their job and provide an accurate settlement statement. This is the main job of a title and escrow company, and they couldn't even get that right. This forced me to come out of pocket for far over a thousand dollars to cover the shortfall of funds in my loan, and they made the mistake - twice. In addition to this, their communication was extremely poor, screwing up a basic appointment with a notary which forced my wife and I to sign our loan docs very late at night. They were completely asleep at the wheel, not even knowing or confirming when I'd sent them a massive down payment as part of the transaction. When you purchase a home, you depend on the title company to accurately handle the transaction in a detailed, focused, and pleasant manner. Fidelity National Title Danville failed miserably at this. When I voiced my concerns they either sent me bizarre emails talking in circles, or ignored me. They flatly refused to do anything to compensate me for the incompetence they showed and inconvenience this caused me. Fidelity National Title Danvile made my first home purchase a stressful and infuriating experience. Avoid Fidelity National Title in Danville, CA at all costs. They're horrifyingly unprofessional and don't deserve your business.

Fidelity Title Company is the worse title company I have worked with in the last 3 house loans I…read morehave done. They made us go back three times to sign documents they missed areas on as well as told us the wrong date for the closing date by over 5 days by not disclosing to us the real date. Missed simple things, like photo copy of our Drivers license as well as misprint and errors, title documents, incorrect closing estimates.

Shiela Keihani from Alain Pinel Realtors Danville CA was recommended to us by a Friend to assist us…read morein finding a retirement home in Walnut Creek while we were living in north east. Sheila was extremely flexible, accommodating and knowledgeable. We went through the whole process so smoothly due to her attention to details and frequent long distance communication. She advocated for us and stood by us even long after the sale was finalalized. Thank you Shiela for your hard work. Steve and Janet Arvin

As my wife and I embarked on our journey into home ownership for the first time we tried a few…read moredifferent realtors. Some were good, some were bad, but in the end we eventually found Bonne Wersel. Wow what a difference. She is an example of what a professional realtor should be modeled upon in our opinion. Not only did she listen to our family's needs but she always treated us as if we were her only clients and always treated us with respect. Bonne has a wealth of knowledge too. She was very familiar with just about everything, any question we had regarding real estate policies, home inspections, land acquisition, and even neighborhoods, she knew. She made our first home buying experience such a pleasant one that I honestly can't wait to send a family or friend her way. If we could give her 10 starts we would. Can't recommend her or her team enough.

Laura Barbara from the Jarvis Team was AMAZING! She is very responsive and understood exactly what…read moretype of property we were looking for. Her local knowledge and expertise in the Danville/Blackhawk/Diablo area was key as we were building our offers. After our offer was accepted, she interfaced seamlessly with the title company, MLO, and contractors. The process was exceptionally smooth, and I would highly recommend considering Laura and the Jarvis Team to represent you.

Khrista Jarvis Team is one of the best realtors in the Bay Area and well regarded. Nicole Jung has…read morebeen in this business for a long time and knows the market very well. Nicole is amazing. With Nicole's help, I was able to purchase a beautiful home in the Danville area. She made the process seamless and ensured we got the best deal. She went above and beyond to ensure we were informed and made the best decision. I have two little kids so wanted to purchase a home that met their growing needs. She is very patient. I could really tell that she was not trying to make a quick purchase but she really wanted my family to select home that we could see ourselves living in for a long time as well as a home that could appreciate in value if we decided to move. Nicole's knowledge regarding the market is extremely valuable. Having assisted thousands upon thousands of buyers and sellers, she has expertise and knowledge that only comes from years of experience. She is amazing at what she does and can literally perform her own visual inspections of homes. Nicole also has a large network of professionals. You can trust her recommendations and I highly recommend speaking to her if you have any other concerns (escrow, lenders, contractors, repairs, etc).

Do not use this company! They do not have a clue what they are doing. Read the reviews. They sent a…read morefinal escrow statement, then after that they paid another company out of the proceeds only because they asked for it and without any back up documentation or notifying anyone.

I strongly suggest to stay away this company. They have no knowledge about what I was doing with my…read more1031 exchange. It seems like they all need to take some classes to learn about what they are doing. The transaction almost cost me $8000+ taken away from me for the taxes when I owed nothing!!! It was a very stressful situation working with them.

Great company to work with. They are organized, friendly and great to work with. I have worked with…read morea few community managers such as Nicole and Suzy.

Working with HMC has always been a seamless process. Email,…read moreText, & phone calls are always answered. All the gals at HMC (Kassie, Suzy, Mindi, Prisca, & Vicki) are ALWAYS sweet & professional! Thank you for making my job easier. -Lou Contreras