Harold and Natalie were very generous with their help and advice, going so far as to provide a free consultation about removing a stain. The quote they offered was beyond reasonable, but still more than we paid for this very inexpensive rug, so we passed on the service. We will, however, be back anytime we need rug cleaning in the future! read more

Excellent customer service and very knowledgeable staff. Their inventory is not limited to what you see in the store. Dana helped me find what I was looking for (style, quality and price range), and we were able to order the rugs from the manufacturer. I've also used their rug cleaning service for years--another excellent customer service experience. read more

Harold staff have always been insightful and reasonably priced. Highly recommended Have bought and cleaned rugs from Old World Rugs. read more

Great experience, amazing inventory and fantastic support in store to listen and recommend styles and choices when listing to what we were looking for read more

I took my white wool rug in for its first cleaning in 30 years. The owner was very professional, positive and polite. When I picked the rug up I was almost blinded by by its whiteness. It had no spots and looked brand new. I am perfectly delighted with the whole experience. I will use them again and not wait 30 years! read more

Harold was amazing. We weren't really looking for a rug, but the whole atmosphere was so welcoming and rugs were so beautiful that we ended up buying a beautiful runner rug. They even welcomed our fur baby, who enjoyed hanging out on the beautiful rugs! And Harold gave us a free bottle of spot cleaner and even gay is a free under padding for our runner rug. read more

Old World Rugs - Rugs Near Me - San Luis Obispo, California

I have been taking my rugs to Old World for years. After this last time, will never use them again. When I picked up my rug, Harold was clearly in a bad mood. He told me that there were stains on the rug that he could not remove that were from furniture being placed on the rug. I told him that was not possible because the rug sits in the middle of a room, completely exposed. I was getting my rug home in a car with a sunroof. I asked him to wrap the one end that would be sticking out of the sunroof in plastic to protect it on the drive home. He did wrap the rug. However, he put it in the car upside down, which I did not realize until I got home. The end that was secured was in the footwell. The end that was sticking out of the sunroof was not secured. After he went back into the shop, I realized I could not drive the car because of the angle of the rug in the car. I was double parked; cars were honking at me, got an angry motorist behind me to adjust the rug so I could drive and then left. There was an odor coming from the rug, a very chemical smell. I got on 101, and there was much noise from the top of the rug. A few miles into the drive, I realized the top of the rug was exposed. By this time, it was 2:30. They close at 3:00, so there was no way I could get back there to fix the situation. When I got home, and got help to take the rug out of the car, I realized Harold had put the secured wrapped end in the bottom of the front seat. The exposed end was dirty and damaged from the drive. Then, the worst part, is when I unrolled the rug onto the floor. Whatever smelly chemicals were used completely bleached out all the color in the rug. The rug no longer lays flat, it ripples. The rug is toast. A waste of $200 plus the 20% tip, (based on previous service). I paid in advance, hence the tip. Even though there were a few spots in the middle of the rug from people walking on it, it looked better BEFORE I brought it to them than it does now. It looks old, worn and faded. No longer usable. Unfortunate end to a once great business. read more

I purchased three rugs a few months ago. Harold and his daughter Dana run the store and are extremely helpful and nice. They have a significant selection of rugs, from small pieces only several feet wide, to large room centerpieces. Harold is experienced and knowledgable so you can shop with confidence that he will help you decide which rug works best for your situation. Once you pick a rug or two that you may want to purchase, Harold will let you take them home and see if they work well in your space. Rugs look different in the setting of your house than in the store so he encourages you to take a few home and try them out. They also repair and clean rugs. This is a store with beautiful rugs and helpful knowledgable family owners. read more

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I highly recommend a visit to Old World Rugs in SLO. There is no pressure at all to buy and the prices are appropriate for the pieces they carry. It is tremendously helpful to be able to see the fibers, color and weight of the rugs in person. These are an investment and they want you to find the rug that makes you happy. There are so many options for rugs but if you do your homework you're likely to find that a nice hand or machine made wool rug is a prudent choice. That said they carry a range of rugs - from synthetic to hand-tied vintage. You can get a great education in this shop run by experts (so few stores have those anymore... experts in a particular subject that is)... AND find a great piece that will uniquely suit your home. read more

We recently purchased a large area rug from this store, and we were very impressed with both the quality of the rug, and the store service. The owner brought the rug to our house, and laid it out with our furniture so that we could see how it would look. We were delighted with the rug, and agreed to buy it. The store owner took it back to make some changes to the fringes. The rug was delivered permanently a couple of days later, and the installation was very professional; they even brought a vacuum cleaner to pick up the loose lint. If we need more carpets, we will definitely look here again! Highly recommend this store! read more

I had Chinese Peking rug family heirloom (circa 1880) severely damaged in a chimney fire in my home. The rug was soaked with water damage, smoke damage and had a hole in it from the firefighters - this was my grandmothers rug and I was devastated to have to call this rug a "loss" with my insurance. I decided to take it to Old World Rugs to see if there was ANYTHING they could do for me and they worked WONDERS. I honestly couldn't believe how beautiful the rug came back to me. The best part was - that their customer service was some of the best I've experienced with a local company. Dana was amazing to work with, very communicative, professional and kind. I felt like I was talking to a friend, someone I could trust to take care of me when I was in a bad situation (and I was!). Their pricing is very fair and their quality of work is the best. I will take all my rugs to them from now on, and will be a forever customer of theirs. Thank you Old World Rugs for being a light in a dark situation for me. read more

Fabulous selection and the best owner and staff. Very helpful snd accommodating. I was recommended by another and and can see why they have been there in business for 30+ years. read more

Last week, I visited Old World Rugs for the first time, and even though I didn't spend a dime, I am a customer for life! Before I went, I called the owner, Harold Lossing, to ask if I could bring in two oriental rugs that I inherited from my mother. I knew nothing about them and wanted to see if he could tell me anything about their history, quality and value. He said he would be happy to look at them, so I brought them down. There was no place to park in front of the store, so I had to park around the corner. The rugs were heavy, so I went in first to see if he was there and available. He left his store unattended to come out to my car and help me bring one of the rugs into the store to have a better look at it. He inspected the rug, gave me a little education on its history, age and style, and told me how to care for it. He told me what it would cost to have it cleaned (a service they offer at OWR), and even wrote up a little description of the rug, including a rough value, in case I decided to sell it. (He wasn't interested in buying it, but gave me some good suggestions.) It was obvious to me that Mr. Lossing loves what he does. His store is "no-frills," but well organized and definitely all about the rugs. He's not trying to be a "Jack of all Trades," or sell the public something they don't want or need, he just has a passion for what he sells. I will tell anyone who asks about this great store and businessperson, and if I am ever in the market for a new, old rug, this is where I will go. This is the kind of service and helpfulness that is WAY too lacking in retail today. Bravo, Mr. Lossing, and thank you! read more

They did a great job cleaning our Tibetan rugs. They picked them up and delivered them at a nominal fee. I'd highly recommend trusting Old World Rugs to clean your rugs. read more

The quality, selection and customer service at Old World Rugs are excellent. My husband and I recently moved to SLO and wanted a few more rugs. We found this store on the web, walked in and found what we wanted in one visit. Then, when the rugs were delivered the next day Harold offered to leave a rug here so we could try it out. In fact, we wanted a different one (had originally selected three that could be good for our library) and the rug was replaced/exchanged at our home very the next day. Amazing. The prices are good for the quality; these are high end carpets. read more

What a wonderful group of business people! We stopped in to inquire about the age and country of origin for vintage a rug I had just purchased and the sales people/owners were so helpful, friendly and gracious. They came up with lots of info on the rug and it was so appreciated. The personal service was top notch. I will not hesitate to recommend them to all my friends and family who need to purchase a rug or have one cleaned. Love the Central Coast and how sweet people are. read more

So happy with my purchase! Ha, and to think I was going to buy a rug from Target! Dana and Harold were incredibly helpful with picking out the perfect rug that met our needs and delivering it to us. I especially appreciated Dana bringing samples to my home and helping me figure out which looked best. There were a couple of bumps in the process but for each bump I felt that Dana and Harold went above and beyond to ensure I was a satisfied customer. I highly recommend to future customers! read more

I've been coming here for about 20 years to have my carpets cleaned and have always been pleased. I just brought in 8 carpets to have them cleaned, moth protected, and bagged for storage. I dealt with several different people in the process, including Harold and Dana, and everybody was very cooperative and eager to assist in any way they could. They also threw in a few extras. We are so lucky to have this level of expertise and service. read more

Well for years I have taken my white shag wool rug to Old World Rugs for cleaning. It always came back clean and fresh. This time however it came back with a big hole! The hole was not worn on the rug before I took it there. They even had the nerve to call me to tell me I must have put oxiclean on it because it corroded the wool. No I did not. Now the rug is ruined. As it already had one wear spot I am happy to give up this rug as it means I won't have to deal with such scrupulously dishonest people. So sad to have been treated by a business local like this! read more

I had an 8x12 Pottery Barn rug that was in need of a major clean. I reached out to Old World Rugs for an estimate and they got back to me within 24 hours with a detailed explanation of their cleaning process and a reasonable price. They did a FANTASTIC job at cleaning my rug, it honestly looks brand new. I'm very happy with the results and will definitely be a returning customer. read more

Pleasant owner, lovely selection of rugs. He was fairly helpful and very knowledgeable. The prices were a bit high.

Dana Lossing of Old World Rugs is terrific. Dana is friendly, truly customer oriented, and, most important, has a keen design eye. She worked with us to find the perfect rug - which required special color and uncommon size. She was patient, creative and ended up helping us develop a new living room floor plan that is much more open and friendly. She made several visits to get it done right, and allowed us to "live" with the new rug for a couple of weeks to make sure we loved it. We have now bought two rugs from Old World Rugs, and love them both. Distinctive rugs, fair prices, outstanding service. read more

I had a rug cleaned a few weeks ago by Old World Rugs after I realized I had owned it for over 5 years and had never had it professionally cleaned! One of their employees, Will, picked it up from my house and had it back to me within a week, even though they originally said it could take 2 or 3 weeks. I was so impressed by the service and the beautiful rug that came back in a better condition than before! I highly recommend using them to care for your oriental rugs! read more

Recently we visited Old World Rugs for an appraisal from Dana. We found her to be personable, professional and knowledgeable in her field. She was generous in sharing that knowledge. It was a genuine pleasure meeting Logan as well. A visit to Old World Rugs with its broad selection of exotic and beautiful rugs is not to be missed! Sharon & Paul read more

Loel and Richard took charge of cleaning the dirty but valuable persian rug in my dining room and the 6 upholstered chairs around the dining room table. They did a superb job of retrieving the items, getting the work done, and returning everything looking new. Very courteous and pleasant to work with, too. I highly recommend them read more

I got my runner cleaned here and I was so impressed. The staff was very helpful and more then willing to go the extra mile for me. They were very timely and professional. I had no doubt I would get my runner returned in tip top shape, and I did! It was immaculate and looked better than I imagined it would look! When I went to pick it up I was helped by the lovely Dana. She was so knowledgable and made me feel well taken care of. This is outstanding customer service and I am loyal to this company. Thank you! read more

Great job! They cleaned our Moroccan rug for us when we moved and restored it to new. Reasonable priced and as we have a couple of cats, I'm sure we will be using them again! read more

Great selection of kilim rugs in all sizes and shapes. The owner does the importing himself so he's very knowledgeable and just interesting to talk to. There were so many patterns to pick from that it was hard to pick my favorite. read more

Found a great rug at Old World. It was delivered on time and the guys made sure the pad was the right size. They even helped us move a heavy table. Dana was our helpful sales person and kept us informed of arrival/delivery. A good experience. read more

I took an area rug into Old World Rugs last month for cleaning. As soon as he saw it the store owner knew where it came from (Nepal) and about what it was worth. This man not only knows his stuff, but he is genuinely nice. I wasn't sure I could get there before his 5 pm closing so he offered to stay open if I was late. They did an excellent job on the rug cleaning btw. Altogether a great place to do business! read more

I took my rug in to be cleaned and got it back wet, dirty and badly damaged. There are pink stains all over the rug that weren't there before, and they snagged the carpet from underneath. read more

Old World Rugs did a beautiful job cleaning our wool living room rug. They picked up and delivered back to our home in Santa Maria for a very reasonable fee. Everyone I spoke with there was very helpful and knowledgeable. I would recommend them without reservation. read more

The crew at Old World Rugs did a fantastic job on my 3 x 5' Persian rug. They cleaned it so that the original colors are vibrant, then bound the sides which had started to come apart from heavy traffic. I have used them previously, and they have always exceeded my expectations, and at a reasonable price. Highly recommended. read more

I had a very good experience Old World Rugs from the first phone call. The receptionist was very knowledgeable about their services and she was able to schedule my area rug to be picked up and cleaned within two days. She also quoted the job with my description and was right on the money when they returned to back to me. The rug was too large for me to handle and so they offered to have it picked up . The two gentlemen that came were very efficient and the pickup was done in less than 15 min and into their van ( nice that it is covered and not in in a truck). They even helped move the furniture both in and out when they returned it back to me. They were also two days earlier than they quoted me and coordinated the return with me at my convenience. I would most certainly use them again and appreciate the good service that I received and the fair price for cleaning and delivery. I have service business myself and this I know good service when I see it. Bill read more