The staff were very accommodating we were in the wrong building and they walked with us to the…read moreoffice we were supposed to go to. Everyone was very nice and friendly, every time the nurse asked a question she would say "thank you we appreciate you" little do they know those words will make anyone's day it sure made mine.

I have been to Scott & White so many times that at least one person in each department knows my…read morename. The majority of the doctors and physicians assistants are very pleasant. Even the lab techs are helpful as well as funny. The cafeteria as a few nice selections of food but could use more seasoning. As long as you are a patient going to your appointment and going home, you will be ok. Then there is the emergency room. In the emergency, it is as if there isn't enough techs because the lobby is always full. A lot of the nurses do not have bedside manners. A few of them do. I have had bruises, loss blood and even been assaulted nasally after they were told I did not want the care that they were trying to administer. They do not listen to the wishes of the patient or the family because they think they know everything. The people in charge will let the workers talk to the patients and families any kind of way, but they have a violence policy where the patients or family members cannot retaliate or use profanity. But when it comes to the speak up policy that is supposed to be enforced, the patients are rarely heard. I'm a heart transplant patient so I'm usually on the fourth floor. Now there are a few good nurses that actually do their jobs, have bedside manners, make the situations personable, and even make friends. Some even become like family. Then there are those who come to work with a chip on their shoulders and try to take it out on the patients. Now when it comes to Patient Relations, Douglas Stephens is probably the only one that actually cares and wants to help the patients. He actually takes the time to listen and come up with solutions. All in all Scott and White is a business. There are always some good people and some bad people. They need to read the signs provided for them as well as the patients. Treat people how you want to be treated. You have to give respect to get it. That's all I'm saying. The place itself is a wonderful place. You will find the right doctor for you.

The care my mom received here was exceptional. Everyone from the doctors to the nurses to the…read morehospitality workers were just amazing. The nurses absolutely exceeded our expectations. The care and kindness they showed my mom while taking care of all of her needs was touching. Everyone was so professional and so supportive. Even the food served there was pretty tasty! We really appreciated the safety precautions they used to help keep Covid out of the facility. I would highly recommend this facility for anyone needing some continuing care. Mom is on the mend and now at home

I waked up told my mom that when I grow up I want to be a doctor but I feel like that something…read moreelse feels different about that and I wanna be at the doctor when my age is at 16

Absolutely the BEST care for our grand daughter Thorough…read moretesting and very accommodating to our concerns.ran tests, we're very gentle and kept my grand daughter from being scared of her CAT as an and getting shots! Highly recommended For great care !

John R here. Vietnam Vet that has been receiving care at this facility for 10 years and it has been…read moreexceptional service. Let me give you an example: I am 6 weeks into the recovery from total hip replacement and last night I had an extreme "panic" attack. I haven't had one of those for almost 6 years. It scared me. I live alone and called the "Hot Line" at 0430 for help. The lady on the phone was VERY helpful. However, about 0900 I decided to make a trip up to the hospital because I was concerned that this incident could have been related to my Tramadol pain medication. Remember I have no appointment! I arrived at 0945 and checked in with my Green Team and filled out the "walk-in" form. With in 15 minutes I was in the RN's office. He asked all the right questions and I related all my concerns to him. He was in direct messaging contact with my primary care Dr. She indicated that my ramp down dosage of Tramadol was correct and that she felt it was of little risk as the cause of my panic attack. She knew that I would be in for my check-up next week and instructed me to continue my meds at the current level. She also did a referral to the mental health group. The RN walked me over to the primary mental health office where I waited no longer than 30 minutes to see a Clinical Psychologist. She met with me one on one for aprox 45 minutes discussing my situation and reviewing my case history all the way back to my PTSD treatment 7 years ago. She offered several courses of action and together we designed one that I felt comfortable with. I left with a plan of action and contact info should my situation change. By 1230 I was eating lunch across the street. Please, anyone, tell me what medical facility anywhere where you can get this kind of attention? I will guarantee you that the local S&W facility would have no solution for a walk in patient! No appointment no visit! I took my Dad there for years, and it is a good facility with first class care. Just not set up like our Temple VA is! They are first class people working hard to take care of us. Remember we can all have a bad day and we're all not perfect 100% of the time BUT the staff at this facility comes darn close!

I am very impressed with the VA lab. You can have your labs done at 7:30 and by the time you are at…read moreyour Dr apt at 9 they are ready. Staff is friendly but many appointments have been rescheduled. Long wait times and long wait times times to get your appointments

Our recently adopted 15 year old son spent a month at this RTC. They were kind, caring and treated…read morehim with respect. When he came to live with us, he was out of control...violent, abusive and defiant. We tried different doctors, different meds and different therapists. Nothing helped very much of for very long. Our family was "circling the drain" . As a last resort we tried Cedar Crest. We didn't expect much. Wow!! Within 24 hours of his admission, his new psychiatrist called us and we were on the phone for over an hour. She really cared and with all the professionals, our family and our new son we made a plan for his treatment and meds. And it's working!!!! He's been home several weeks now and he's really changing for the better!! They've even called several times to check on all of us. If it wasn't for Cedar Crest, our son would be in the correctional system. It was our only other choice for his safety and ours. Thank you for saving our family!!

My daughter was admitted to Cedar Crest following a mental health crisis, and unfortunately our…read moreexperience was extremely disappointing. From the moment we arrived, the environment felt more like a detention facility than a place designed to help adolescents in crisis. The atmosphere was cold and unwelcoming, and the facility appeared dirty and poorly maintained. Rather than feeling like a therapeutic setting focused on healing and support, it often felt as though the children were being punished for needing help. The facility also seemed disorganized. Communication between departments was inconsistent, and it was often difficult to get clear answers about my daughter's care and the next steps in the process. At one point, when I had questions regarding her treatment and discharge, I was told that no physician was available on-site at that time. For an inpatient behavioral health facility, I expected better access to medical staff and more coordinated communication with families. As a parent, my biggest concern was the lack of communication throughout her stay. The only calls I received were regarding medication authorizations and copayments. No one proactively contacted me to discuss her treatment plan, progress, goals, or discharge planning. I felt completely left out of the process despite being her parent and wanting to be actively involved in her care. I was also informed that a family meeting would not be available until Tuesday, several days after her admission, which was frustrating given the seriousness of the situation. I understand that safety measures are necessary in a behavioral health setting, but there is a difference between maintaining safety and creating an environment that feels institutional, impersonal, and punitive. Children experiencing mental health crises need compassion, encouragement, and a therapeutic environment that promotes healing and recovery. Unfortunately, that was not the impression we received at Cedar Crest. I hope the facility takes steps to improve cleanliness, organization, communication with families, and the overall patient experience so that adolescents and their families feel supported, informed, and treated with dignity during what is often one of the most difficult times in their lives.

Professional group. Fast and great support staff. Easy to…read moremake and change appointments.

Got there at 9am, made me sit in lobby for well over 7 plus hours. Lady took me back for blood work…read moreand she blew a vein. Blood went everywhere, then says she doesn't have anything to clean me up with. All over me, my jacket. I said do you have a wipe I can have to clean me up. She barely spoke any English. I couldn't understand her. Kept saying no. Sat in my own blood the rest of the duration. Arguments broke out in front small kids. They said if I needed surgery there was no General Surgeon on premises and that they would have to transport me elsewhere. Thought it was my appendix so they just left me in lobby with no one to check on me for 7 hours. Horrible!

THE LAB IS AWFUL- SPECIFICALLY SHEQUITA! Say one wrong thing to her and she will hurt her patients…read more Unfortunately for me, it was my infant daughter.

Internal medicine: first and only visit. Dr. C. Perera: At…read moreTemple, Texas clinic 11/7. Condescending and patronizing attitude. Talk to you as though you are a two year old toddler. Frequently use "get with it" when I ask questions r/t my asthma medications. Did not feel safe to ask questions anymore. Could not wait to get out of the room.

Type of care was fantastic quality of care was fast and efficient office experience was the best…read more This hospital provided me with such fast and efficient care and service they are the best hands down in central Texas

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

I can't say enough about our amazing experience. My husband injured his knee and couldn't apply any…read morepressure to it. They treated him with kindness, compassion, and professionalism. We were in and out in less than 2 hours. Including X-rays, a shot, and fitted with a brace and crutches. I highly recommend them.