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    Olivia Borges - SecurityNational Mortgage

    5.0 (2 reviews)
    Closed 8:00 am - 9:00 pm

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    Super Mortgage Bros - Champagne to celebrate the new home!

    Super Mortgage Bros

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    Armando and the whole team were so helpful during the loan process, specially Melanie, thank you…read moreMelanie for helping us with all the paperwork requirements. Armando thank you for the communication, and all around smooth process. Im Definitely recommending you guys to anyone that is the the process of buying a home. A++ customer service! Thank you Super Mortgage Bros! Ray.

    You want Armando in your team today!…read more He saved us a lot of headaches getting a pre-approval form BEFORE we shopped around for property. Other loan officers do it wrong and just let their clients go out with just a pre-qualification form, which isn't an accurate number of what a person can afford. Armando also helps keep all the necessary paperwork submissions stress-free. The truth is that part of the normal process of getting a home requires a lot of back and forth about income and bank statements, but Armando's great attitude makes these communications easy to have. He is very knowledgeable about the industry, organized, adaptable, and responsive to help clients navigate the complex loan process smoothly and build trust. As a non-citizen, I cannot give my trust away so easily. But Armando earned it. He even helped us get a better interest rate right before closing escrow, saving us thousands over the years. I am now the proud owner of a multi-family home in Los Angeles. The whole process took two months - si se pudo! And Armando is still available to answer any questions even after closing. Thank you, Armando. In two years, I will be circling back for more property once I can make another downpayment. But I am recommending everyone I know to him today. :)

    The Agency

    The Agency

    (136 reviews)

    Great service. Thank you for taking your time with me and Guiding me through the process.read more

    I worked with The Agency, LLC for tax preparation services over the past two years and communicated…read moredirectly with, the owner. I paid funds that were intended to be remitted to the California Franchise Tax Board (FTB), and I received written confirmation from Alfred acknowledging receipt of that payment (which I documented via screenshot). Weeks later, I began receiving past-due notices from the FTB stating that no payment had been applied. After contacting the FTB directly, they confirmed they had no record of payment. Despite my documented proof that the funds were received, I was given repeated assurances from Alfred and team over several months that the issue was being handled, yet I was never provided a claim reference number or documentation confirming that payment had been made despot me asking multiple times. As the FTB deadline approached, Alfred told me my funds would be sent "Thursday or Friday," even though the deadline was that Saturday, leaving virtually no margin for error. When that deadline arrived, Alfred sent an email citing a family emergency along with an unsolicited photo showing a bleeding head injury as reason he couldn't send my requested funds back. I found this inappropriate and unrelated to resolving a business matter involving tax funds and a state deadline. Ultimately, it was only after I clearly stated I would proceed with legal action and formal reporting that the funds were finally returned, allowing me to pay the FTB directly and avoid further penalties. It should not require this level of escalation to resolve a tax payment issue. Alfred is very charismatic, which initially builds trust. However, based on my experience, I strongly encourage anyone considering this firm to reconsider. Note: I was repeatedly referred to as a "VIP client," which created an expectation of professionalism and priority handling that was not reflected in how this matter was ultimately addressed This situation was prolonged, unnecessarily stressful, and avoidable.

    Olivia Borges - SecurityNational Mortgage - mortgagelenders - Updated August 2026

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