I which I could give 0 star. Rude customer service and bad service! It's definitely a lot more expensive compared to other cleaning services that I used in the area. For comparison, the first service they charged me $270, for other companies that I used before the cost was between $180-$220. The quality I got is very similar to what other companies provided. I gave a star for the flexibility as they were able to come within a day or two that I called. None of the ladies who came speaks English so the communications took time and also I think there might be miscommunications due to language barrier. I was explained the initial phone call of the services provided and I decided to do a regular cleaning instead of deep cleaning because I didn't need most of the services offered in the deep cleaning. They said for regular cleaning the they will dust off surface of furniture, an example I can share is that I have a cat tree in the master bedroom, they only dusted off the bottom of the tree and left the top undusted. I ended up paying $270 for the first time clean, and then I was not satisfied with some dirty spots that are pretty obviously seen on the wall, so I had to agree to pay $135 for them to come back and fix the wall, even though they said in their service agreement that the fix should be free if the customer is not satisfied with the clean. However, upon arrival, they changed the price from $135 to $180 on the spot because they say it will take at least one hour to clean the wall. At the end of the day, I paid $450 IN TOTAL for this clean. It was not even a deep clean. They didn't even clean the fridge or oven, which was fine because I didn't ask for a deep clean. The deep clean would cost a lot cheaper than $450. The deep clean had a discount of 30%, they could at least offer me a discount, but they didn't. I am disappointed that I paid $450 for a regular clean + a fix. I WILL NOT be a returning customer. They are a lot other cleaning services in the area with better price and service. I would definitely NOT recommend using Olivia's services. read more

Olivia's is incredibly reliable, trustworthy, and provides great cleaning. I have worked with Katherine and her team since March 2019, even across multiple moves. There has never once been a time they haven't shown up - something that's difficult to say these days - and they are consistently flexible when our schedule changes. They also periodically offer great deals on deep cleans or add-on services which are incredibly helpful for maintenance or ahead of hosting big events! read more

Avoid the company! There are three issues happened concurrently: 1. $400 jewelry was missing after the cleaning service 2. Secretly took the pictures of my apartment without my approval 3. Uncleaned stove Here is the story: Before the owner arrived, the cleaning staff were hardworking and provided great cleaning quality. However, after her arrival, she started to slow down the whole cleaning progress intentionally, and left without 100% cleaning the kitchen. Kitchen stove was still in a mess... On the same date, I also found my $400 Hermes bracelet missing from the orange Hermes case placed in the plastic box i have stored jewelries for years, and any other more affordable jewelries (without obvious brand cases) in that plastic box were still there... I watched the box very carefully for these days since the some of most memorable and valuable items have been in it. A few days ago, It's still in it. Now it's gone. What a coincidence! Also, it seems some of the staffs or owner herself took pictures of my apartment without my consent based on the conversation with the owner on Jan 31st. She also told me she is going to post those pictures on Yelp, which will violate my privacy. Overall, the owner is also obviously trying to cut down the proper working hours, getting more profit from the deal. I will not recommend the cleaning service to anyone and highly suggest avoid that! read more

Olivia's Cleaning Services - not completely cleaned stove - Home Cleaning Near Me - St. Louis, Missouri

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We were near completion of a total gut rehab of a 146 year old home, and realized we needed to hire a professional cleaning service prior to our furniture arrival. Though other services were less expensive and had stronger reviews, we decided to move forward with Olivias Cleaning Service as we wanted to support a minority owned business. We met with Katherine (manager/owner) who required a full walk-through of the home prior to quoting an exact price. We agreed on a price for the first and second cleaning (scheduled to occur two days later), and scheduled the service for 2 weeks later (once most of the messy work had been done). We also explained to Katherine that there may be a few contractors remaining in the home (including painters on door trim and an electrician) doing some minor touch up work. Katherine assured us that this was perfectly fine and that her team was used to working around contractors. On the day of the cleaning, 3 women showed up about 25 minutes late and unfortunately, none spoke English. Normally this would not be a concern, but because this was the first time they had been in my home, I was not able to communicate with them directly about where ideally to begin, and had to text one of Katherine's employees to relay messages to the team, etc. Around 4:00 pm, I received a text message that our credit card was charged for the remaining balance, and that on the return visit, they would clean everything that was not touched as well as a light clean on the areas that were cleaned. As I was in the home the entire day, I had no idea the cleaners had left or that there were areas that hadn't been cleaned. The charge for the second cleaning also jumped from the $400 to $650/$750. When asked why, I was told that because there were workers in the home, the cleaning team was not able to get to all the areas that needed to be cleaned. At no time during the day was I told that the team was unable to complete the job because of contractors. This could have been easily remedied if I was told this as I could have simply asked the contractors to step aside and work in another area of our 3 story home (so plenty of room to work around). Katherine explained to me that she and the cleaning crew were texting "all day," yet I was not contacted about this until after the team had left. My designer and I walked through the home and found several areas that were not touched including the master bath shower, entryway, floorboards in the great room, etc. There were no contractors in the great room or entryway, so not certain why these areas were not cleaned. We informed the company that we would be comfortable paying $400 and an additional $150 for the second cleaning, but after receiving a quote in writing for $400 and then coming back asking for up to $750 is deceitful and dishonest and we refused to pay the additional $200 dollars more than the written quote. Though the cleaning team did do a good job on the areas they did clean, they did not finish the initial cleaning that we were ultimately charged for and refused to come back to clean those areas for $550 that we were willing to pay. Katherine (manager/owner) was argumentative and dishonest, and clearly tried to take advantage of us. Note, that I expect Katherine to respond to this review with a snarky rebuttal based on our conversation, but it is shameful that greed overrides professionalism for this business owner. read more

Olivia's Cleaning Services - You can clearly see handprints on the mail slot on the inside of the home. No contractors were in that area, so no excuses. - Home Cleaning Near Me - St. Louis, Missouri

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I explained what I needed and provided my address. Olivia's cleanings made me an appointment 2 weeks out. The day of the cleaning I received a text saying that because I hadn't answered the door (which wasn't true) that the appointment was canceled. After explaining to her that I have cameras and no one ever came, she responded that they don't service my area. Why lie? Own your decision. You decided the day of, after a two week wait, that you didn't want to come to my neighborhood. I can not speak on the quality of work but their professionalism needs improvement. read more

The women that worked in the house did an OK job, but they didn't get much done considering how long they were there. They mostly chit chatted and worked very slowly. Then Catherine ("Olivia") tried to charge me almost double what she quoted me. She is shady and I will never use them again. read more

I started using Katherine Olivia's cleaning service about 6 months ago. I love, love my house when I get home. It is always spotless & so clean. My hardwood floors and marble floors are so beautiful. I trust my house with her. Gayle L read more

Olivia's is magic! You can schedule online, and she was able to fit me in at the last minute and get me out of a bind. Her team of 5 came to my place and efficiently cleaned it top to bottom in about an hour. We were incredibly happy with our spotless apartment, and we would definitely use Olivia's again! read more

I can't recommend Olivia's highly enough. The first time I met her was over the phone while I was in the middle of a move out of a home and into a new home and had to clean the move out home before we lock up. I called five places and nobody could do it because it was a holiday weekend. And then I called Olivia's. They not only came over right away, they did a beautiful job, and drove to my mother's to pick up a check. Who does that? Allowed me to pay without even knowing me after they finished their work and I wasn't even there! Since then, I have used Olivia's to clean my new house and they are the best cleaning company I have ever used. Everything is spotless and there are never any missed areas as I would see with other companies. If you are in the market for a great local cleaning company at a great rate call Olivia's! read more

We hired this company for a post construction cleaning of a newly renovated home. While some things were done well, this was NOT a post construction cleaning and NOT worth the amount of money I was charged. When I arrived two hours after the cleaning was complete, I had to clean the top of the fridge, inside half of the kitchen cabinets, under the bathroom sinks, etc. I spent over two hours cleaning as furniture was arriving the next day. I was very disappointed and do NOT recommend this company for post construction cleaning. read more

Both my parents and I used Olivia's Cleaning Services for a little over a year. We were both pleased with the cleaning services. Her team was very responsive to us pointing out areas they needed to go back over to sufficiently clean. The prices were very reasonable for the type of service provided. The down sides to the services....we were getting cleaning services every 3 three weeks. Due to scheduling conflicts, we were asked if we could move to monthly cleanings. We accommodated this request, however after the Dec monthly cleaning I was given a heads up by text, that monthly cleanings would be discontinued if more people couldn't be hired and that the services areas would be tightened up and my area would no longer be serviced. I was also told they were getting more weekly or biweekly clients in areas that were serviced more frequently and I would be kept updated. I responded with OK thanks for the heads up. Then a suggestion was to given to get on Next Door to find someone else in your area. My only issue is the way this communication was done. It was sent right after I paid Dec and via text. I would have appreciated a phone call versus a text to end the business relationship. I feel as if we were just left high and dry. read more

After another firm canceled 2 weeks in a row, they were the only cleaning service available on a Saturday, and even with just 3 days notice. We had company coming and wanted to have our spring deep cleaning done beforehand. A team of five cleaners showed up on time and got right to work. Ms. Katherine showed up later to check in personally, which was a nice touch. The team went way above and beyond what we had expected and we are planning to use them for regular service. I definitely recommend this firm. read more

Excellent Cleaning Team. Everyone in my house was impressed even my 9 year old son. He thought we were moving it was so clean lol! Very professional, efficient, and affordable. They were willing to help with anything around the house kitchen, bathrooms, closet organization. They were awesome and every friendly. read more

I couldn't be more pleased with Olivia's Cleaning. They came last week for the first time and I was very impressed. I had used a franchise service for the last couple of months and while they were good, they weren't great. So I contacted Olivia and she came out within a couple of days to give me a quote. Her crew came today and did a WONDERFUL job! In addition, Olivia is very friendly. I could tell instantly she's a kind soul. While their work is professional, in dealing with her she's also very personable and wants to ensure her work crew does a great job. She was here when she promised she'd be and stuck around for a while to ensure her crew knew the expectations. I only wish I would have found her sooner! We are officially switching to Olivia's Cleaning from now on! read more