I took a family watch into the shop for an estimate. Everyone was friendly, kind, and informed. I…read morewill return to them when I decide to fix my watch. Sherry

I just picked up a ring that was resized that originally they told me would take three weeks to do…read more It ended up taking three months. I went in to check it took 10 minutes to find and at some point, they looked kind of panicked that they didn't actually know where it was. Finally, three months later, I called to check and the owner calls me leaves a message that they misplaced it in another pile and it has been ready, they just didn't call. Finally as I pay $120 for a slight adjustment the girl tells me if I use a credit card they are going to pass the service charge onto me. This is absolutely insane for a business that charges an exorbitant amount of money for their jewelry. She argued with me trying to educate and Millenialsplain to me why they were passing the cost on to me. I understand there is a service charge with a small business, but this is an establishment that has been in Chapel Hill for a while. Shame on you for bad business practices!

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

We are in love with our custom wedding bands! This was the first shop we visited, and we knew as…read moresoon as we started talking to Kim that we had found the right place. Not only is Kim truly enthusiastic about the pieces in her shop, she listened to what we were looking for and showed us options we never would have considered - all without pressuring us into making a quick decision, or a decision we weren't comfortable with. We were very fortunate to find a shop with one of the few metalsmiths in the country who knows how to makes pieces in the mokume gane style, and we are in love with the ring John made. Kim's work on the other band is simple and elegant - exactly what we wanted. This shop is absolutely worth a visit, especially if you're looking for custom pieces.

From the owner: " Representing the finest metal artists since 1978 "read more

I wanted to convert a vintage bag chain into a necklace, but was struggling to find proper hardware…read morethat would look good with the chain. (Ex. Size, color, plating) I had checked craft shops and stores, but couldn't find anything that was a good match. Earlier during a quick trip to Chapel Hill, I remembered this shop was in the same mall as Mulberry Silks and we decided to stop in during our next visit. It's kind of across from Mulberry Silks and is near a ladies boutique and the CBD cafe. The shop offers jewelry making tools, beads, closures, and some pre-made items as well. There is a small workspace where you can make jewelry there and I suspect that they may hold workshops or classes from time to time. (There are signs saying that the staff could also try to design/help create custom jewelry pieces for customers if they are interested.) I believe we've run into the owner both times I've gone in and she's usually working on something but will look up and greet customers. If they have questions, she is happy to help. I like that there are closures and jewelry parts available that are 18 KT plated gold, and in addition, there are some gold filled ones as well. We did ask the owner to take a look at our chain to see what size of the 18 KT plated closures would fit or suit the chain we brought best. She pointed out two sizes and felt we could go either way. We didn't have the proper tools at home to install the hardware onto the chain, so the owner was gracious to let us use the workspace and tools to attach the hardware to the chain. Prices for the hardware were reasonable. Also I appreciated that she had the workspace available for us to utilize when we needed the correct tools to add them to the chain. With regard to parking, it can be a toss up. There are a few surface lots you can park in, but one of them is shared with Harris Teeter and can get full.

After seeing a few other bead stores the area, Firefly is sensational. Not only is it beautifully…read morelaid out, but the selection of beads is amazing. And then there's the owner, Melanie ---- so helpful, accomplished, and personable. Melanie creates some wonderful pieces of jewelry. Anyone having ideas for creating something from beads will have a hard time deciding which ones to use; however Melanie is there to help in any way. If I could give more than five stars, I certainly would.

I was in the area getting lunch nearby and I noticed all the pretty jewelry in the windows and…read morewanted to see what was inside. They have beautiful pieces inside with many selections. I saw many pieces I could have purchased.

I've been going to Wentworth and Sloan for probably 15 years now…read more They are the only people that I take my jewelry to since I've started going there. I highly recommend anybody going to them. They do a great job on everything I've ever taken to them to have done whether we have been something sized or something repaired. And they're always happy to clean any of your jewelry anytime you like. I recommend everybody to go check them out.

Kind, helpful, and quick! They helped me out with multiple items I brought in for repairs and I had…read morea lovely chat with them while they completed the repairs and cleaning. Super knowledgeable and nice to work with!

Amazing people They are the best and most reliable people I have ever dealt with. They have fixed…read moreand created the most amazing pieces for me.. honest, down to earth and always willing to access and give you an honest opinion.

I don't mean to take the emphasis off the really neat jewelry here, because it's great. Really…read moregreat. You go, jewelry. You're just as good as those other kids, and you can be head cheerleader if you really apply yourself. That being said, there are Russian glass animals here. Damnation. There's a spider and a scorpion and a frog and all sorts of crap. I love it, they look fantastic. Great stuff. The staff performs jewelry repairs, which is cool, although only time will tell whether they repair this pendant satisfactorily. They are very professional and helpful, but too businesslike for comfort. All in all, though, a great little jewelry store.

Shoddy business at best. Terrible customer service. Rude and unprofessional. These people will lie…read moreto you right in the face and then act like they are your best friend right after. What ever you do don't ask For Rebecca. I have never worked with someone more incompetent in all of my days. Don't except to purchase anything of quality from this store. They don't even sell Rolex anymore. What a joke.

Fantastic service and a great selection of watches. The cases are curated well and arranged neatly…read more- while they offer a solid selection it does not appear over crowded. The interior is clean and quite inviting. The staff was very friendly, attentive, knowledgeable, and efficient. They will work with you and try to get you the best deal on whatever you are looking for while allowing you to look around and take your time. The experience was incredibly smooth from start to finish, and at moments I even felt a tad pampered. Highly recommend and would definitely return.

A great jeweler who will take a small job on a budget, as well as a larger one. Mason helped me…read morethrough the selection process and he provides resizing and cleaning services on items he's sold. I'd go back for the next, larger piece of jewelry too.

I had the pleasure of meeting Mr. Cutchin to discuss the redesign of a ring. Mason explained to me…read morein great detail what could (and could not!) be done with my proposed plan, and advised me of how to proceed. I appreciated his honesty as he could quite easily have taken this assignment, but instead he helped me understand the design of the original setting and why it would be a difficult task. I can recommend J. Mason without hesitation.