I worked with Dawn and received excellent services during this very difficult time. She was very…read moresensitive, informative, patient, and kind. She made a complex and very difficult time less painful. She was a true support and lightened the load. I would definitely use Neptune cremation services again

My mom died in a terrible car accident. I was absolutely stunned with grief. Dawn Qualls was my…read morecontact and she "held my hand" through the entire process. I felt loved by a person I will probably never meet in person. Everyone at that office was amazing. I now tell everyone I meet that they need to sign up with Neptune, and we've made our appointment, too. The cost was amazing. My mom bought the package 20 years ago, but we didn't pay a dime except for extra death certificates. I can't recommend this service enough.

To be honest I'm a little upset. I spoke with them right after my mom passed. I had a vacation…read moreplanned I was going to go there was nothing I could do at home. I talked to them while I was away and was going to pick her up on Tuesday my day off. Well I had to work so I called them on Monday and told them and asked if Wednesday would be ok. I was told no problem what time do I think I'll be there. I said about 12:00. My mom lived a little over 2 hours away. I get there and I tell the woman she said ok one minute. Then a man comes out and long story short she was not even done. She was on the books for that day. (Really) why couldn't they tell me this before I made the trip.

My Father suddenly passed away 2 weeks ago and I need to commend the facility for the outstanding…read moreservice I received. First the Hospital misplaced my father the day of passing and I was truly upset. The staff at the crematorium called the hospital, found Daddy and set up a viewing (for ID) the same day they picked him up. I was able to complete the paperwork that day and this was such a relief. The young lady who helped me was Lacey and she was amazing!! The level of compassion and guidance from all the staff was of extraordinary. I was so lost at the steps on how to handle the sudden passing of my Father however the whole team was right there for support and all of my questions. Thank you to everyone involved!! I absolutely would recommend using their services. They are also very cost effective and reasonable.

They made the whole process extremely easy. During trying times it's easy to get taken advantage…read moreof. I contacted 3 funeral homes in preparation to a family member dying. Our local one came in with the cheapest cremation costs. A friend recommended Casper and it was almost half the cost from what our family funeral home quoted us. That was with a discount as well! I called Casper about 2 months beforehand and they were very detailed and provided all the info that was needed. I had multiple phone calls with them and they were able to assist me even though I was in California. I mostly spoke with Jake and Colton during this process. When I arrived Saturday was the only day I could go down and we had a snowstorm the day prior. Roads were pretty bad and they were able to accommodate me even though they had a service going on. Parking can be a nightmare there, I parked a few blocks away near a barber shop. I would recommend this place to everyone!! I was truly blown away by their service and empathy.

Great service and staff. My loved one had a wake here in the states and then needed to be brought…read moreback to Central America, Casper staff did an excellent job facilitating this entire process. Not to mention, everyone was very kind and compassionate throughout the entire time.

They got the race on the death certificates wrong! I was upset about that so it affected my rating…read more Also, we had to go back for the personal belongings. We could have thought of it while we were there but you would think this type of business would have them ready for us at the first visit. Otherwise they seemed nice enough. Maybe somewhat expensive but who shops around for such services? They were respectful. Whatever they did to the body it looked peaceful to his son.

BUYER BEWARE... Currently have filed a complaint with the…read moreState of RI and are considering legal action. Please look to see more about this at the PROJO and local news which we are going to be working with as well as possible charges with PD. Was supposed to Cremate Body but instead buried the body. LIED for months about it to family while trying to extract more $

Multi generational family business still run with that personal touch you look for when going…read morethrough a very difficult and emotional time. John went above and beyond in several ways. I recommend!!

During one of the hardest times for our family, Comfort Cremation treated us with so much…read morecompassion, patience, and respect. Alex was incredibly understanding, flexible, and responsive throughout the entire process, and he helped make a difficult situation feel a little less overwhelming. They handled my father's arrangements with dignity and care, and we truly appreciated how accommodating they were with our family's needs, cultural considerations, and last-minute changes. Everything was explained clearly, and communication was always kind and professional. Thank you for helping our family honor my dad so thoughtfully. We are very grateful for the support and compassion shown to us during this time.

Called for a friend who just suffered an unexpected loss...not one ounce of sympathy or compassion…read moreover the phone. I suggest you pay more & go to a local recommended funeral home who will at least treat you with some kindness. I realize they are a business, but know your audience... people are hurting. I think Alex (I believe that was his name) may want to look into a career with no personal interactions

My mom passed away during the Covid-19 pandemic and Jim Kelly made the ENTIRE process a lot less…read morepainful than it could have been. He was very warm, caring and nurturing, even sharing his personal loss to help me feel more comfortable with my emotions. Most importantly he LISTENED to me and provided me with the best, NOT THE MOST EXPENSIVE, options for giving my mom a respectful and classy service. His responsiveness was amazing and he paid great attention to detail, including locating the best plot at the cemetery to accommodate my mom's wishes. The funeral home is impeccably clean and the staff was top notch. Not to mention the hearse was one of the most beautiful cars I'd ever seen. I could not have made it through this time without Jim Kelly from Kelly Funeral Home.

From the owner: Simple Online Arrangements from the Comfort of Your Homeread more

Ponterarelli-Marino made the most difficult time in my life somewhat bearable to deal with. Daniel…read moreand his staff was extremely supportive, helpful and very accommodating considering I didn't have a clue to what I was doing. They arranged my mom's pickup to the burial at the cemetery. I can not thank them enough for a respectful goodnight .

Very poor customer service. All the owner cared about was where the money was coming from 2…read moreminutes after my sister died. I went elsewhere and it was an easy process.