Clean and spacious. Typical wait times but polite staff! Known for hearth health, kidney and a clean ER.

I can't believe how some of these South Suburban Hospital of Chicago really are until you or your love ones goes through the ER, emergency are base on the life threatening situations are the first to be seen , which I get and also it's takes patient, passion, caring for others as well", it's ashame that the EMT has to take you to the nearest hospital which is not always the best hospital, you get a bill and treated like an animal , I'm always checking the reviews and how professional and dedicated these places, that by law be acceptable when ppl are sick, if you know like me you need to check on your family and let them know they are truly love by many read more

The diabetes center is fairly good. Can be a long wait sometimes but the staff is friendly.

This hospital is terrible. First off entrusted these people with the health service of a relative. Iam POA. My relative has advance dementia he fell 3 times in a 24 hour peroid. They stated than they ran test and couldn't find anything. I advised them that he had two prior strokes and that he can't accurately relate his pain or accurately discuss his condition. So why did the Doctor discharge him and told me that my relative said he feels fine so he decided to discharge him. When I went to pick him up he couldn't take the two steps required to get in the vehicle and was extremely weak. The nurse that brought him down seen the same thing and also was concerned.. She then called the Doctor back and he wouldn't readmit my relative. She then stated she would call the supervisor at my request and her concern. We got the same answer. They did an unsafe discharge basically saying good luck you are on your own. My realtive is 79 years old. read more

Very nice and modern hospital. The patient rooms are HUGE and the nurses are great.

My husband was brought to the ER on July 4, where he was attended by staff that was busy but still took their time to answer questions and were courteous. He was admitted to the hospital. The rooms were clean and the equipment was modern. I was impressed that hospital employees greeted me as I walked through the hallways. This hospital hasn't lost its Catholic identity: a simple prayer at noon was said over the intercom and there was Mass in the chapel. We would have given this a five star if the entrance looked better (parking lot was a mess, creating a bad first impression) and if my husband received the meals he ordered (minor detail but annoying). Food was good. read more

Worst hospital ever they will tell you you are seeking drugs if you have fibromyalgia because they don't know how to treat it instead of them helping you they discharge you yo suffer on your own. They also have sub par ER doctors. They do not take responsibility for their actions read more

Worst primary care from office people being rude to the doctors being rude and very unprofessional-I'll never go there again and will not recommend ever. read more

Avoid this place at all cost unless you like medical prices inflated by 2000%. Yes that's two thousand. Been a nightmare trying to get items coded correctly and still fighting. I'm surprised it's still in business. read more

St. James Hospital in Olympia Fields, IL, have healthcare staff that steal and throw away patient's dentures and personal belongings. They are not a trust worthy hospital. Some of their doctors are negligent and cause damages to their patients. They care more about insurance, money than cureing patients. read more

I completely understand COVID and the risks for healthcare workers across the board. I appreciate those that take extra care of patients and provide compassion for family unable to be with loved ones receiving healthcare. I did not experience this grace or compassion with Franciscan tonight. My daughter presented with signs of miscarriage. I dropped her at the ER door and parked the car. I walked in and told them my daughter with miscarriage symptoms just came in. They just looked at me. No one offered compassion or offered information regarding my next steps as a family member waiting for her daughter. Instead they just stared at me. I had to ask if I was supposed to wait in the car and was told, "uh, yeah." It was a frightening time for me and my child and the lack of compassion was distasteful to say the least. I didn't expect special treatment but would it be so horrible for the ladies who were doing NOTHING else to just say, "we are so sorry to hear of this potential loss, here is the phone number to the ER. Unfortunately, we have to ask you to stay in your vehicle for the safety of our patients and staff." Just a thought. read more

This is the very first time I've come to this hospital and it will be my LAST! I seriously regret coming here. I came because my blood pressure was extremely high and I was having shortness of breathe, chest pains and dizzy spells. I'm sitting in a room in the ER for 2 hours. The only person that came in to see me was the damn pharmacist! Why in the hell would I need a pharmacist??? I need a damn DOCTOR. All the nurses and doctors are out chit chatting, complaining about their job, talking about patients, meanwhile I'm in the damn room feeling like I am going to die. Another hour still no-one comes..... I grabbed my purse and walked out and they didn't even NOTICE! Went to Palos Community Hospital instead. AVOID this hospital at all costs!!!!!!! The worst, worst, worst, worst, did i say WORST care I've ever received. I can't wait to get the bill so I can tell them to shove it up their a**!!! What a bunch of inconsiderate, non caring a-holes! read more

The care my elderly parent received was horrendous. I am her caretaker & while very sick & septic, the Dr's worked slowly. Nursing staff starting at the ER to the unit was terrible. Hard to believe with technology nowadays, communication between staff was horrendous. If I wasn't there, my parent would have died. She needed gallbladder surgery & because it is a teaching hospital, everyone dragged their feet. Too many cooks in the kitchen ..... Don't bother complaining to anyone , not even the the unprofessional Director of Surgery D. Larkin- RN Manager or the Dr's. All of my complaints went unnoticed. Letters were written to administration - not one reply. But the organization is quick to send surveys & bills!!! The whole operation needs to be thoroughly reviewed by the State & the Chicago Heights campus needs to be shut down!! read more

It took 2 ambulance driven ER visits before I was admitted to the hospital. And now I'm trying to schedule a follow up MRI test and waiting a long time before I decided to just leave a message--the phone kept ringing but no one picked up! read more

St. James Olympia Fields Illinois saved my wife's life three years ago. She had a cardiac arrest they worked on her for 12 minutes. She recovered fully. This has been my hospital for years and I have always received the best of care. read more

Horrible horrible hospital took my wife there for diverticulitis. Communication is god awful in this place. If this is a teaching hospital then they are not instructing very well. They bring in 6-7 residents at a time giving confusing information to her and myself. Every time they come in, the plan for treatment changes. If you dont know what you are doing find the attending. If your IV starts to beep be prepared to wait an hour even after you ring for the nurse. We've been lied to straight to our face about how these calls are handled. Overheard one of the staff talking to another qoute staff member number 1 "HOW'S YOUR NIGHT GOING?" Staff member number 2 qoute " SEEING ABOUT THESE NEEDY ASS PATIENTS". This was said in the hallway where patients could hear. First of all no one wants to be in the hospital. For the staff to act this way is extremely disappointing, if you dont want to help people your in the wrong professional field. Please avoid this hospital if you can at all cost, you'll thank me later. Very disappointed spouse of a patient who saw there loved one in pain and wanted to go off, but was scared of the repercussions she may have to deal with when I'm not there. REPEAT STAY AWAY!! read more

I'm actually reviewing the doctor's office and the hospital. both we equally bad with their communication. the only bright light I found was in the referral office with a helpful lady named peggy. she was the only reason I stayed. I'm not sure for how long though. read more

My boyfriend cut the tip of his thumb off so we arrived at the ER with it still bleeding. Although the triage was really quick and she wrapped it--which quickly bled through (sidenote: the triage is awkwardly positioned behind the admitting clerk--no real privacy); we saw the doctor 4 hours later with the thumb still bleeding. I kind of feel anything that's actively bleeding should be a priority behind trauma. Our total visit was about 5 hours, and in all fairness an average ER wait time is 4-6 hours, but I just think a doctor should've at least initially saw it to stop the bleeding and then have us wait the appropriate time. But they get 5 stars for their nice staff; and I wish I could give 0 stars for their processes. read more

Recently my father went to the ER, trouble breathing, brought in from the nursing home he was staying in, when I got there, the doctor walked right past me and just said "Your dad has pneumonia and left, but the nurses were good, he was admitted to the heart floor and that was a nightmare, the nurse was horrible and she wasn't even a regular at the hospital brought in from somewhere else, she had to ask me how to give him his medication and never checked on him all day long. The doctor that came and checked on him, right away asked me if I considered Hospice without any explanation. The entire staff had an attitude. they were very evasive about any questions I had, turned out when my dad was discharged he passed away the next week. read more

This place is horrible for patient care. They care about the look of their hospital but not the care of the people who are keeping them in business. My husband left there being discharged ending up being admitted to another hospital after being treated there.. read more

What a nightmare, had an emergency room situation, they did nothing but force me to go to another hospital that said if they had set it properly I wouldn't need surgery! My hands are my living , they knew that and yet they never called the orthopedic surgeon on call. I may never be the same and I have to be operated on !!! The numerous amounts of doctors and nurses that came in acting like they were doing something was heartless, I had to ask for ice and pain medication. So much for caring about a patient, they are godless, horrible excuses for human beings. Tell your ambulance driver to take you anywhere but here !!! read more

Let me preface by saying I have been to this ER a few times for my own injuries and those few times, they would receive five stars, but on this occasion, it was the complete opposite. My friend was experiencing extreme eye ache discomfort and it got to the point where we could take it no longer. I took him to the ER where the check-in, triage, and getting him a room all went fine. They put him in an isolation room to be out of the light (it made the pain worse) and they might as well have just forgotten him. Now, my friend is transgendered, and we told them that coming in. When the initial nurse came in, she took his vitals and all just fine, but refused to call my friend by what he asked. She would not refer to him as a he and was just plain insensitive and impatient with us. She told us that she was changing her station soon so we would be seeing a different nurse and that we would be seen by the doctor next. Two hours went by. My friend's pain had worsened. No one came by. I finally left the room to get someone to see that the desk and surrounding area was completely cleared, no staff at all. I asked a few separate times for someone to come see him, that we were told he was next. When I finally went around to the main part of the ER, I saw the same nurse from earlier and I could have sworn she rolled her eyes when she saw me. I stood out in the hall until someone finally came. We had a different nurse come now and she was fine. Finally we had the doctor come in. He was really nice, listened and gave a diagnosis and ran some precautionary tests. They finally injected him with two different pain medications and then we just had to wait until they had sign out papers. When we finally got the papers, it had all that info about your condition, and had a referral to a neurologist he should follow up with the next day, but there was no prescription to help him deal with the pain. We got there at ten p.m. and we were leaving by two thirty in the morning. Overall, the wait was horrible (they did deal with one trauma, which is totally understandable), and we were forgotten about, but when we finally did see the doctor, we had good service (besides the first nurse). If you go, don't let them stick you in an isolation room!!! read more

WARNING: I went for a test that was being offered for $99 reduced rate. . A month later I get a bill from a radiologist for $393. I've called Franciscan St James, and they say it's not their problem. I've been talking to the radiologists office for 2 months who tell me they have no record of ANY payment. They'll look into it and call me back. Two months later, no call back so I called again and I get told the same thing. At least they told me that they haven't turned me over to collections... yet...Thank you very much! read more

Dr. Goodwin at the Diabetes Center is great, Dr Sreekanth Spi Hvi Cardiology and his staff Brian, Jill and Lorroli were great, very concern and helpful, Dr. Mykoniatis I do not know if she is still on staff or not they gave me to Dr. Hattar then said you are with Dr. Mykoniatis. Now Dr. William Payne Spinal surgery start seeing him in May 2016 with my MRI we talk about the pain I was having, and after about my third visit with him looking at the MRI he said with out a DOUBT I needed Spinal surgery which I could not get schedule until July 11, 2016. We get to St. James in Chicago Heights at 5 am there was a mix up with my paper work on the first floor which we thought was a bad sign and then we went to the seven floor where the staff was very nice after getting prep, I went to the surgery floor where Dr. Payne come in and ask me where the pain was, now we have been talking about the pain since May, then he wants to know can he put some type of screw in my lower back[ MY THOUGHT WAS FOR WHAT], by now I have at lease 4 iv in my arms and then they wheel me into the operating room they were about to turn the gas on to put me to sleep when a Dr. run in and stop them,and said they saw something in the MRI they did not like and needed to talk with another Dr., they had the MRI since May, and now he see something he do not like. he come in and say the other Dr. is not sure and they should get another MRI he also say this may not be the operation for you and left. I lay there for another half hour before I said get me out of here, get me out of this hospital. He did not want to talk with my family, until the volunteer help insisted that someone get the Dr. to talk with the family, her name was Donna.( It took a lot for me mentally to get ready for this operation. I am still in pain and I am going to another Dr. at another hospital.) read more

St. James Hospital is not a clean hospital I've had the same experience of being put in a room that has dried up blood on the floor , railing of the bed , and even on the bed at both locations Chicago Heights & Olympia Fields and you would think that they would take care of the issue I've sent back numerous of surveys informing them about bad sanitation,disinfection and sterilization of the ER rooms and my recent experience proved that they don't care about our safety. I took my sister to the Olympia Field location they put us in a room with blood on the floor I stepped on it and it was sticky I notified someone right away and they rushed through my sister's examination gave her the discharge paper work and sent us on our way. They didn't put us in a different room and no one came in to clean up the blood. I think they got mad because this time I actually took a picture. Please be careful and look around make sure the room is clean because they don't seem to care about the patient's safety. read more

Misdiagnose my toddler. He had allergic reaction, his feet were swollen, and the rashes looked exactly like hives (don't need to take medical degree to know the difference), no fever, they still came up with a diagnosed of hand, feet and mouth disease, which caused by virus (logically, if he didn't have fever, it would have not been caused by virus, again NO NEED TO HAVE A MEDICAL DEGREE TO KNOW THAT!). No further testing, and so they sent us home without any med nor testing. I was hoping the they gave him some steroid injection when we got there (for allergy). My toddler suffer for 2 days,couldn't walk, and the feet were so swollen, I saw veins came up to the surface of his feet. The swelling got bigger, I had an instinct it was allergy, so even it wasn't prescribed to us, I gave him antihistamine anyway (thought it wasn't strong enough to reduce his swelling, it helped not to make it worse). We went to our trusted pediatrician, and he gave us steroid, and day 1 worked like magic. Thank God, we had a knowledgeable pediatrician. We were lucky my toddler didn't have anaphylaxis shock. I called them and complained, didn't get back to us yet. They are lucky no one got seriously hurt, because I would have sued them in a heart beat if that ever happened. I'm planning not paying for the bill, because they don't deserve a cent of it! They can shove it up their behind! read more

Emergency Room visit was the most horrible experience. Husband was taken from work his back went out and they did nothing and then after 5 hours and nothing they gave worked they just told us go see orthopedic doctor which already had appointment with but it is called an emergency room for a reason when back goes out and you can not stand on your feet to get up to walk to the orthopedic doctor that is what emergency room means. Then when my husband could not stand or even get off the table in the wheelchair a nurse started yelling at us you need to get out of here. I could not believe I was even in a hospital. Next day went to hospital by our home and they had him up and walking in 1 hour 30 mins and the ambulance that came to my home to take him to the 2nd hospital said he should have never been let go in the condition he was in. Please be extremely careful when using this hospital. read more

I had a awful experience here. I rarely see my doctor because I am not sick much. However, I had a dire situation yesterday in that I needed to see her ASAP. They did not have any appointmentd available the day I called, so they set me up with a 9:30am appointment the next day. I showed up at the doctor's office at 9:28 am and there was nobody in the waiting room, so I thought there would be a very short or no wait. When I checked in, the receptionist said my appointment was scheduled for 9:15am and since I was more than 10 minutes late, that I had to reschedule. I proceeded to tell her that my appointment was for 9:30am, but she did not believe me, told me it was for 9:15 and turned me away. That has to be one of the worst examples of customer service I have encountered in a very long time. I have been debating switching healthcare providers for a year now because there are reputable providers closer to home, but now I definitely will be switching. They just lost an 11 year customer. Don't go to Franciscan St. JAMES in Olympia Fields - they are liars and have lousy customer service. read more

This hospital eats ass. I was recently there over the weekend to be treated for gallbladder stones. I went to ER but then needed to be admitted. First off they had me do multiple CT scans and couldn't "see" or figure out where the hell the stones were and couldn't perform an ultrasound because they "don't do ultrasounds on Sunday's" which by the way my nurse wasn't even aware of until that day, so I had to wait. Once I was admitted they were able to do the ultrasound (2 fucking days later at 2p and didn't get my results until 5 hours later) and see the stones then after being there for 3 days without food (they said I couldn't eat and could only sip water since I'd be needing surgery) they finally tell me I was being released because they couldn't perform surgery due to liver enzymes being too high! THEN they said they actually would be needing to perform surgery and I would be released and scheduled for same day surgery on Friday. I called today (Thursday) to confirm and just know what I need to do to prepare for my procedure and they tell me I was never scheduled for fucking surgery. Don't count on me to return. Just let me die. ('-') read more