Rick came out a year ago, at my request, and patiently explained how a water softener works, how it would impact our household fixtures, our hair, our skin , our clothes. He did this in a scientific way, without trying to overwhelm us or push product. He left us with reading materials and references, allowing us to make our own choices. I am so glad we stuck with him, negotiating the confusing world of water softener gadgets and gizmos. He helped us pick the right unit, and after a year, we are still very pleased. We use water very conservatively, only about 45 gallons a day, so we only went thru 2 bags of salt in one year. He was still happy to come back to deliver those 2 bags, give us a refresher on how the water softener works, and checked to make sure everything was in order. Honest guy, good technician, good product. Sorry now that we didn't install one of these years ago. read more