Our family has been using Cascade Mechanical for many years for our HVAC and electrical work. They…read moremaintained the HVAC for my in-laws before we purchased the house from them; and they have been awesome through a major remodel as well as the semi-annual maintenance items and when "weird" stuff happens. Good people!

I was so disappointed in this company. I went to Cascade Mechanical this morning to purchase a…read morecapacitor for my heat pump since my air conditioner had stopped working. While talking to the manager, I mentioned I tried a capacitor that was a different size which didn't work so I figured I needed to buy the right size and asked her if that could have been the problem with the one I had bought. She said the size shouldn't matter and that there was something else wrong with the heat pump, and that she could have a technician come to our house later this morning. The technician arrived, replaced our compactor which took approximately 5 minutes and waited an additional 20 minutes to make sure it continued to work. This $55 capacitor which my husband had intended to purchase ended up costing us over $400 for a 5 minute job. What a rip off!!!!

Don Kruse has done work for us on 2 occasions on a home in Oroville. I do not recommend this firm…read morefor the following reasons: 1. Untimely performance. On both occasions, the job "fell through the cracks" and ended up taking over a month to complete an hour's work. 2. Poor communication. They don't adequately set or meet expectations regarding performance and do not respond routinely to emails or voicemails. I had to call them repeatedly to find out why work wasn't getting done. 3. Unfair and unreasonable pricing. Our most recent bill was $275 to reroute a circuit (which was a less than ideal solution, as it required a new breaker, but they didn't have the breaker on hand) and to install 1 GFCI outlet. 2.5 hours' time charged at $85 per hour, plus parts, for work that should have cost half that amount. Kruse apparently thinks they are "the only game in town" so they take advantage. And, they may be right -- which is why they can get away with it. From our experience, most of the contractors out that way are either useless or are crooks, so Kruse may actually be better than most. Which is sad.

Fast and efficient service. I had an electrical issue and they had someone out the next day. Took…read moreless than an hour to diagnose and repair a wiring issue. I'll definitely call them again.

As a commercial building manager, I have depended on Central Washington Heating and Air for all of…read moreour heating, Air conditioning, and duct work needs. Les, the owner worked up a plan to replace all of our heat pumps, air conditioning units and thermostats which allowed us to take advantage of all the PUD energy savings refunds available. We have great warranties, and they respond to any problems imediately if possible. Central Washington Heating & Air has top notch employees, starting with the receptionist who is delightful, to each and every technician who go beyond just taking care of things, to making sure everything else is running correctly. Their technicians are knowledgeable, positive, well spoken and just plain nice guys. I am glad that I can always depend on CWH&A.

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

Our AC quit working about a week ago so I called Lakeside Heating & Air...The tech, Ricardo, came…read morein and was very thorough...He checked gauges and the whole ball of wax....I found out that I needed to change the filters every month to keep unit operating at top efficiency...I highly recommend Lakeside Heating for all problems that come up with your HVAC,,,

Our air conditioner was out, and they scheduled a service on the next day! Assuming wrongly that we…read morelost the whole system,we were delighted when Ricardo responded shortly after his analysis, that it was only the compressor fan, that needed replacing , and the rest of the system still had life in it! He said he'd check back at the shop and return right away to fix the same day if it didn't need to be ordered. Wonderful for us, they carried our model and Ricardo returned within the hour to instill and get us back in service! I'm so thankful for his professionalism, and treating us like a friend. We highly recommend the company he works for with their rapid response!! Thank you Ricardo and Lakeside Heating and Air conditioning!!

Our air conditioner went out in record temperature of 113 and want to say Dillon Holden was our…read moreHERO of the day!!! I know for many others as well as he kept accepting calls from desperate people like myself! He came out same day (!) and worked hard to repair our air conditioner! Many thanks Dillon! I put you in my phone for future reference! Appreciate your positive and friendly demeanor! Much success to you!

Called twice and never had a return phone call. All I needed was a yes or no I can do it or what…read moreis your timeline. Common courtesy return a call and don't ignore phone calls. I will never call his business again

I worked with Ben at Patriot Plumbing to redo a leaky Kinetico water softener…read more I am very happy with the high quality work by Ben and Patriot Plumbing. No more leaks and overpriced plastic parts that can only be replaced by the Kinetico dealer. I went with a 3M whole house water filter recommended by Ben, with all new copper plumbing and a new pressure regulator. I can change the water filter myself, which is recommended to do least once a year. I am confident of the new system and no longer worried about another Kinetico part failure. The 3M water filter recommended by Ben at Patriot Plumbing lead to immediate improvement in our water quality. No more chlorine taste or smell. This system uses a carbon block filter that works better for us than the water softener. I will use Patriot Plumbing again if and when needed.

Very negative experience with patriot plumbings ability to stand behind their work…read more Before I explain I want to say that I understand my wife signed their disclaimer that I have an old house and they are not liable. I just expected more from a local family owned business. I hired patriot plumbing to clear a clogged drain well I was at work, they showed up had my wife sign the previously mentioned paperwork and price for the job. The plumber then proceeded to punch a whole through my drum trap and run an auger 30' through my floor. He called, said it was draining good now and left. My wife calls 15 min later saying that the ceiling above my 9month olds crib was bubbling with water and about to drop. The plumber came back and looked at it and ended up quoting me $5000 to fix what was not broken when he came. As well still pay the agreed upon price the work. They did rapidly send water damage restoration people too the house but after quoting me an astronomical price to fix what they broke I got my insurance involved and to the best of my knowledge the plumbers are not being held liable at all. I understand mistakes happen, and the employees I associated with were very kind. But my plumbing still has a hole and I paid them $500 for it.