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    On Time MTS

    3.0 (4 reviews)
    Open Open 24 hours

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    2 days ago

    They picked us up at the Port of Miami after our cruise, and everything went perfectly

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    3 months ago

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    2 years ago

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    2 years ago

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    RedCoach - Extremely cramped and uncomfortable seats this company claims to be "luxury".

    RedCoach

    1.6(230 reviews)
    7.8 km

    All college families offer this transportation as a valid and inexpensive choice against…read moreBrightline, and your better not to choose Red Coach altogether. Bus was late to an unscript (Shell Gas Sign) on Turnpike in Pompano. Bus was late about 30 minutes which seemed related to previous stop in airport FT Laud. Son's trip was to arrive at UCF at 9pm, it was after 1030pm. That's over 4 hours on bus without stretching feet and movement off bus ! Bus had seating issues in West Palm and sounded like overbooking. Out sons neighbor on bus was grossly oversized for his window seat in economy. (Buy correct seat size for all comfort) The gentlemen also vaped the entire route which should not happen in enclosed areas. No room to stretch out even in aisle seat to rest. One and done .... This is like herding cattle versus a luxury bus experience. Don't believe the hype. One star is better than deserved. Take Brightline and Uber to campus.

    6/14/26 6:220pm bus from orlando to FLL. Bus reported late but then left early & before all…read moreticketed holders were on board. Bus driver was rude to pasengers and arguing loudly in Spanish for the last 1/2 of the drive ON HIS PHONE while driving. Dropped the passengers off at the wrong location at FLL Airport. Airport security staff told him he could not park where he parked (Level 1 Terminal 1 departures), he ignored them and said "I am only dropping off 2 passengers" and when over 10 people got off and had to retreive luggage from under the bus which blocked the flow of traffic at the airport. Anyone waiting at the proper location was not picked up!!! Opperated by a 3rd party bus provider. Flagrant disregard for traffic rules, airport rules, customer service rules. Wild and unpleasant experience. ZERO Stars!

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    RedCoach - Drivers dog, who she claimed was a company service dog in training. I've worked w service dogs, she was absolutely lying.

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    Big Bus Tours - South Beach

    Big Bus Tours

    2.3(326 reviews)
    7.8 kmDowntown

    If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

    Horrible experience. Audio didn't work. AC didn't work. Crowded bus. Stopped at 2 stops out of 9…read moreand gave up. One bus driver was being trained as we moved. Customer service wouldn't give a refund. Don't waster your money. Uber or Lyft would be better than this company, and cheaper!

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    A Family Limousine & Coaches - 2019 50 PASSENGER COACH BUS

    A Family Limousine & Coaches

    4.0(75 reviews)
    30.1 km
    Family-owned & operated
    Established in 1999

    WOW! First off, the CUSTOMER SERVICE is top notch! Let me tell, you want to request Gabriel or…read moreKelly every time. Kelly pulled up to our school 15 minutes early and came inside to let us know he was here and ready to take the kids to their field trip. We entered his clean bus and he had stocked the cooler of cold water for us. WOW!!!!! He was timely, so friendly, and very accommodating. We'll use A Family Limo every time!! Jordan and Justin run a great business with amazing staff.

    I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

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    On Time MTS - buses - Updated August 2026

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