If I could rate them a negative 5, I would. They are hands down the worst tow company I have had the displeasure of dealing with. The lady they have handling the business end of things is a nightmare of an individual. We were towed from a location that had no signage and when I requested the name of the property owner who had us towed (which she is required to give) she refused. Then this lady accused me of removing the signs like I walk around with a screw driver roving parking signs. My recommendation to everyone who has dealt with these shady ass individuals is to look up the laws regarding the way you were towed, the fees charged and the laws surrounding them releasing your vehicle and the information they are required to give you based off state law. Now these people have pissed me off to the point that I'm taking this as far as I can go and I hope those of you that have been disenfranchised by this shady acres business model they have so the same. The customer service leave much to be desired. The lady that calls and sends the text messages does not have an ounce of compassion, professionalism or Jesus in her. My advice to anyone who has the misfortune of dealing with this trash company is that you look up the laws and statutes that apply to your situation. Pay special attention to the way they are charging you. It's seems like $10/20 bucks here and there but when you're doing it to all of your customers it adds us quickly. I would rather hitch hike in Klan country than to ever deal with these people again. read more

Terrible company. They backed up to my pick up truck in a parking lot and strapped my vehicle to the tow truck. Then they waited for me to come back to my vehicle. The told me that if I wanted my truck, I would need to pay a drop fee of 160.00 in cash. I asked if they took credit cards, they said no...I can use a credit card when I go get it the next day from the storage yard with all of the fees. This was a scam, they sat there and then insisted I either pay the 160.00 in cash or they take my vehicle. SCAM SCAM CASH THEIVES read more

Excellent service, friendly, timely and professional! Thank you CJ! Very fair price! read more

I was towed without my consent on Saturday June 24th while at the gym at this location. The tow company states that I was not at the gym, but they never came inside the gym to check if I was there. When calling the number of "On Time Towing" (As listed on the sign in the parking lot to Anytime Fitness,) one is met with a voicemail which informs the caller that the tow company is closed for the weekend. The tow company will send a text message asking for vehicle information, but for some reason is hesitant to simply acknowledge if they indeed have the vehicle in question (Deferring instead to text "I gave you a rate to retrieve the vehicle, I would not do this unless I have it.") As one may imagine, when a vehicle is towed without one's consent, the vehicle owner would simply like assurance that the vehicle has been towed and has not been stolen. A tall ask for the female worker who is monitoring the company phone. Upon retrieval of the vehicle during normal business hours, the female worker will stay behind a window which is covered with bar grating and share the tow paperwork with the vehicle owner. When asked for supporting documentation (Per state guidelines) which show: A. What repositioning equipment was used to validate the up charge of towing? On Time rep declined to share any supporting photos of the vehicle with positioning equipment or dollies for my records. Instead, the female decided to quickly flip through a tablet that was behind the window with bar grating. My request for a copy was denied. B. The source used to determine the fuel surcharge that was invoiced for the tow. The female highlighted a line item from a fuel surcharge table to show which % was invoiced, but would not disclose what source of information this decision (Current average cost of diesel in the Gulf Coast area) originated from. C. Receipts for fees paid to file an ORSV notice. Per state guideline, the MAXIMUM fee is $29 for in state notifications (This is what was invoiced,) and all costs must be documented with receipts which shall be made available to the vehicle owner. This request was denied and I was simply given a report which does not list any costs. Upon performing a walk around of my vehicle, I witnessed at least 8 nails on the ground in the ~ 30 linear feet from the gate to where the car was parked. As a courtesy to vehicle owners who did not choose On Time for their services, one would appreciate if this company had consideration for the tires of others vehicles and cleaned up the metal debris within their lot. I mentioned this and the female stated " Oh, so you saying you have nails in your tires now?!?" The driver side door (Window gasket) is visibly damaged and will now be unable to stop water from pouring into the door panel. The damage to the seal is consistent with a slim Jim used to unlock a locked car door from the outside. When I asked the female to document a complaint, I was informed that the complaint is documented and someone will call me to discuss. I asked how was the complaint being documented and I would like a written copy for my records but was denied. It was at this time that I was told (And shown behind the window with the bar grating) that I was being recorded on, what appears to be, a microphone sitting on the window seal without my consent. For context, there are no signs on the trailer which notify individuals that they are consenting themselves to being recorded by the business. With no other choice, I had to self document the damage to my vehicle in order to file a civil complaint against the business. I asked the female if she would like to document the damage herself to pass on to the business owner, but she declined and stated "Why would I, you already took all the pictures." To summarize, I was belittled and chastised for asking for the supporting documentation that is required to be made available to the vehicle owner per state guidelines. I was denied this documentation and called names such as "Mr Tow yard owner" and "Mr Lawyer." I was told to file a complaint with the state. read more

See all

my vehicle was towed from my complex for parking I assume illegally.? There are no handicap signs up at my complex , no painted symbols on the ground yet I'm towed cus the paint cement is a faded old blue? If that's the case there was 2 other vehs at the same location that are still here now , so why am only I being towed and charged? say they are closed after hours and weekend yet would text back from an iPhone? I have photos of the other Vehe STILL CURRENTLY HERE. read more

The worse towing company ever they still cars and tow always at night without proper reasons

Best experience ever!! I had the worst day and broke down with a popped tire! My husband tried for 5 hours to get it off with no luck bc of stripped bolts. Called Collin and CJ at On Time Towing and CJ was there within 20 minutes and brought my car to his tire guy who had the bad tire off in 5 minutes!! My only regret is not calling sooner!! I will definitely not hesitate to call this family owned business should I ever need a tow again!! Thank you!! read more

The woman who answered the phone attitude is very nasty , she handles you any kind of way and wants you to handle her in a proper manner, SHE NEEDS TO DO BETTER , she need customer service skills because she has none !!! When people car gets towed it's a very nerve racking thing and she should understand that with the job she has read more

Worst tow company I've ever dealt with. The ladies that work there are rude and not helpful. Very argumentative and accusational. Ive never been talked to with so much disrespect from a company. Will never recommend or use them again! read more