do not use these people at all costs go anywhere but here !! this place is a absolute joke ! not only are they rude , don't know how to do their job correctly ! they dropped the ball over and over again with my escrow for my house ! read more

The worst escrow company i have dealt with. I spoke to both Ladies by the name of Shanna and one being a manager. This escrow company needs an urgent retraining on customer etiquette. They do nothing to help the customer. I have to be making calls to clear the mess they did. They don't bother to help. They rather point fingers at each other. I gave it two stars rather than one, simply because the receptionist that answers phone line is courteous. Director of company, if you see this, please call me. You wont regret it. Your company name and business is getting well known among top realtors in area, for totally the wrong reasons. Do not let your reputation continue to fall because of your incompetent and rude team members. read more

Realtors please STAY AWAY!!! My client is out $1350 on a Rent back agreement because they did not do their job properly. They're not a Neutral third-party like they should be, they let the listing agent make the decisions for your buyers even if they are not the ones representing them. Like I said stay away! read more

Realtors ! Stay clear of this company . Although a few employees were decent , the main Officer Shanna and her team made so many mistakes and delays . This escrow was not my choice and I am glad the transaction is over . Let me list a few things that went terribly wrong and caused us deadline issues : (we closed 4 days late from our initial closing date at no fault to lender or buyer) . 1.It took them 4 days from receiving deposit to send us Prelim and Escrow Instructions . 2. Made 3 mistakes on fees for lenders MI , that took 3 days to correct, loan processor gave them instructions each time to correct amounts . 3. They forgot to request funding because they didn't monitor their escrow account for final wire. 4. Pulled recording last minute because they made a mistake on their end . 5. They reply to emails next day if at all . They will always be busy when you call them and seem to make a new lie each time for their delays. I've dealt with incompetent Escrow's before where checks where lost and mailed elsewhere but this is beyond the worst company I have ever had to deal with . My staff had to babysit this Escrow and make sure all errors would be corrected and trying to get them to call back or reply via email is like pulling teeth . Had we not caught a few mistakes on their fees worksheet we would have taken a financial lo Also the positive reviews they have are from their own employees . Realtors Beware !!!! read more

A tride and true escrow company you can rely on to get things done! In the 2023 trend they stir straight up! Professional, upbeat, and happy happy happy to serve. Honest, hard working, On Track Escrow has just kept up with it all and then some. Way to go team! read more

As a Realtor I've had the pleasure of working with On Track many times, Very professional and personable office staff.

On track escrow was a life saver! They helped fix our title issue that our previous escrow company had caused. Shanna and her team spent a lot of time making sure everything was not only fixed, but we were also able to close on time too. They went well above and beyond what would normally be expected during a real estate transaction, they always answered emails and calls, and kept me in the loop through out the process. The issue our previous escrow company cause was not normal, and very costly. Shanna and her team were even able to help recover some of the funds we lost due to the other escrow companies negligence. If I have anymore real estate transactions, I will only be using On Track Escrow from here on. If you are an agent or just someone needing escrow services, there is not a team willing to work harder for you Thank you so much for saving our transaction! Ian read more

This company handled my transaction - I was the Buyer. This company is not reliable at all and inefficient. Worst of all, my escrow doc's had errors that could have cost me thousands of dollars if I didn't catch them. Lastly, they constantly give me lame excuses for delays, like "the lender was emailing us the docs to incorrect addresses"...which is a flat out lie. The lender has been communicating with them from the beginning, so I'm pretty sure they have the correct email addresses by now. Every delay I question, their response is always to blame the lender. They also have exorbitant escrow fees! Much higher than typical, I would avoid them as much as possible. Unfortunately, I had no choice as the buyer...the seller is a realtor and used them b/c the seller works for them!! Talk about conflict of interest. Seriously frustrated. They suck. read more

Not reliable, not responsive, not professional whatsoever. They don't pick up the phone or return emails. They are NOT open during their posted business hours. The staff is not helpful or accommodating. read more

As a mortgage professional I have worked with quite a few escrow companies over the years - some good, some bad - and I've got say these guys are great! All the escrow officers are right on point, they are fast and efficient. People here on Yelp are talking about how they missed signatures, delays in closing, high fees - I can't help but chuckle. Missed Sigs & Delays - No one is perfect and most of the time it's an outside Notary's that may miss these items, not escrow. Escrow might catch it later and then may be trying to play catch working extra hard to close on time. If the lender and the escrow company are in perfect sync you won't have delays in closing - as I and On Track usually am. Your loan officer has to be on top of things to make sure he gets loan docs to them in time. If your loan officer waits till the last minute to get loan docs in, then it looks like escrow is the delay - But it's really your loan officer! If they throw all the blame on escrow then they are just trying to make themselves look good. But that's not how honest and ethical people do business. Loan officers and escrow work together as a team to get escrows closed on time. And that's what I've seen with On track escrow. Fast and efficient. High fees? Nope - they are absolutely competitive in their fees. Right on point with many other escrow companies - all very reasonable. Every time I've used this company (3 times now) my buyers have had zero problems and zero complaints. Why? Because their loan officer (me) gave the perception & the reality of unity & efficiency. Overall - great experience and I will always look forward to working with them again. Thanks On Track Escrow! read more

On track escrow was not a terrible experience, but it certainly wasn't a good one either. I had difficulty getting forms. Some showed up online, some in person, and I seemed to have to figure out what they wanted for each form. Often I had to speak to my real estate agent to get forms to me properly. Both people I spoke with the receptionist and the notary were nice though. Unfortunately, it was always pulling teeth to get my forms and same day appointments set up instead of time in advance for me to prepare. Additionally, how to pay was not clear and I saved myself money by using a personal check first and then getting my back to wire final closing. The initial options presented all would have cost me a fee. read more

They delayed our closing due to the notary having an emergency twice and they didn't let anyone know. We ended up just going there after taking a whole day off already to get everything done. My relator and i had to keep calling to find out when the packet was there to sign. read more

I been in real estate for 19 years and this is the 3rd escrow company I can say I'm very pleased with. As a realtor I know that every transaction is always different, but having a professional escrow working on your file makes a big difference. Thank you Xóchitl Barrón and Mellissa Fattore for an amazing job. Your professionalism made this a smooth transaction. read more

If you are looking for an escrow company... look no further. Professional, kind and trustworthy. They go above and beyond to explain the process. They were patient and they followed up with the lender, agents and title company. It was pleasure working with them. I would definitely use again and strongly recommend them to friends and family. read more

I have had good and bad experiences with companies throughout my life but my recent escrow with On Track was effortless for me. They stayed on top of everything and the escrow closed on time and the girls were great. Xochitl and Melissa were super and always smiling. They were close to the realtor and that made it handy too. Thanks girls. On a scale of one to ten they were a 10+. read more

I just finished a deal with Xochitl as our escrow officer and Melissa (her assistant). They were amazing! They really stepped in to help get things done in a timely manner and to ensure that we closed not only on time, but a day early. The respond quickly to emails and get things done! This was a deal where the other agent's team was difficult, and they stepped up to help. I will definitely recommend them to any agent who needs a great escrow company. read more

This is my go to Escrow Company! They do things and go the extra mile that no other escrow will do. They do everything from updating through email daily picking up the phone being available to me and my client and even ordering the home protection plan. Even when I'm not in a transaction with on track escrow, they will always kindly provide a complete and detailed net sheet for either my buyer's or my sellers. Xotichil is my favorite escrow officer at on track escrow. I have used her many times and her and her team always gets the job done! I wouldn't go anywhere else .... read more

If you want to have a great experience selling your home, go to On Track Escrow, and ask for Kimmy! She is professional. knowledgeable, and friendly. She made our experience fun, and time flew by. Thanks Kimmy! read more

As a real estate investor we've bought and sold quite a few properties the past 30+ years and never have we had an experience like dealing with On Track. They are by far the worst Escrow company we have ever dealt with. In a time with so many choices available, personally I would avoid this company like the plague! read more

I've worked with many escrow officer's in my profession and the ladies in Shanna Roskilly's unit at On Track Escrow are definitely above the bar! They take the time to do the job right the first time, explain what it is they are doing so everyone understands, and they do whatever it takes so the escrow closes on time. Every transaction I have had has been a pleasant one, the client has been taken care of, made to understand what they are signing, and in some situations where transactions were out of town, they did not have to travel to sign any documentation. Shanna Roskilly and her team are top notch, I would definitely recommend them if your looking for a great escrow officer. read more

Best escrow company ever super friendly and go out of their way to help. I will always make sure my escrows are done by Ontrack Escrow!!!

They were super friendly, very helpful for us to understand what the process was, and greatly helpful for us complete the escrow process. We had to make a couple of adjustments during escrow and they were really nice and accommodating to make necessary changes as quickly and easily as possible. They were great for us. read more

So upset.. This place is a joke. We are trying to buy a house and have had to come back to re sign there mistakes three times. The best part is they blame it on everyone else. They have told us twice now that we are going to close and because of there mistakes aka everyone else's we are again without our house. The manager even lied straight to our faces even when we know the truth. I'm tired of this place stay far away... Also they have alot of rude employees minus the receptionist she is really nice. Hope this helps before you get trapped in an f'ed up paper trail like ours. read more