I've almost always had positive, sometimes neutral, but never negative experience here - selling, shopping, and buying. Their new location (a block north of where they were in the past) has great parking and I always find at least a few basics and as well as exciting treasures. If you haven't been in a while, ignore the years-old reviews and give this location another chance! read more

The new and bigger building has been a perfect change! The selection of shoes are usually plenty! The clothing variety can't be beat! I shop here all the time for all my kids. My husband and friends really really value this discount kids clothing and toy store! We definitely need this one! The customer service is good. Nice people. read more

Worst customer service. Store is filthy and unorganized. You'll get better service at goodwill. Rudest and employees that don't care. They also never answer the phone and they will jerk u around if you are trying to sell stuff with them. read more

I really appreciate the staff at this location. Polite and helpful and always working hard to get thru your items to buy. I love getting in and out as quickly as possible :) not sure of their names but they almost always open the store on weekdays. Long curly hair and short black hair - awesome workers!! read more

If I could give my recent experience at this store a 0 or no stars I would !!! Both the manager and whatever associate there were very rude! I will not be returning to say tge least. Ppl of color STAY away! They will treat us like we are the ones working a dead end job. I will just donate my sons outgrown clothing. I will get more $$$ read more

Have purchased hundred of dollars from this store, but that ended today when they wouldn't take back returns that followed the criteria on the receipt. They make up their own rules. Go elsewhere! read more

I wouldn't waste my time if you are trying to sell. I've tried multiple times but never again. They always claim that things are too old- even though many things are still available for purchase in stores today. I have much better luck selling online. read more

Staff are s absolutely horrible , rude and will look at you like your stupid if you ask a question , once in awhile you might be able to find a good item but that's if you're really lucky , mostly just a bunch of beat up junk and nothing is organized , love the once upon a child stores, ANYONE of them BUT NOT THIS ONE read more

Staff was rude - sad too because the maple grove and Minnetonka stores staff is so nice! Rather go there than give my business to them!

The owner (the older lady) I'm assuming she's the owner with questions i had asked about selling a item.. She was SO RUDE!! She just stands behind the counter. I asked for something on the top shelf and she points and says where a stool is. Like really?? I didn't get item down as it was definitely a two person job, she just stood and stared me down the rest of my time there. I did not purchase anything nor will I be back at this location. The store is disgusting. I'm so glad I did not have my baby in the store with me. It's Awful. Some of those things have yellow staining from I'm sure sitting there too long. There's no room to walk through the front of the store whatso ever & the clothes isle smelt honestly like a dirty basement. Didn't make it in there long afterwards. I suggest clean your store and get a better attitude or I'll be happy to see you lose and go out of business with the mindset and attitude you all have in that store. Definitely am spreading the word Around to avoid this location at all cost. read more

This place is great! Gently used clothes...I buy almost everything for my four kids here! Snow clothes to boots to soccer cleats to books. Going back-to-School shopping here is not painful in the wallet! read more

I've given up on this location as it is jammed packed with worn clothing that is either not in style or hideous. I only shop at the Maple Grove location. read more

I frequently shop and sell to Once Upon A Child stores and this by far one of the worst I have been to. I am a resident on Andover and make the extra trip to the Maple Grove and Fridley locations. Their clothes are always very worn and not a style I would dress my children in; whoever they have buying lacks taste. read more

I've brought baby/toddler clothes in here before to sell. Didn't have a great experience with the staff, but thought I would give it a second shot. Let just say, I won't be going back a 3rd time. After two hours and three bins, they took quite a few items and offered a good price. But one of the bins felt pretty heavy compared to the other two. When I got home, I checked the bins and the heavy one wasn't even touched. They didn't even go past the first layer of clothes. I looked like they just messed up the top 3 pieces of clothes to make it look like it was gone through. Too bad for them, some almost new and new with tags clothes were about have way down. Nothing was touched. I'm done bringing clothes here to sell. They should be more clear about how many items they will take, or have time to sort through. Driving 40 minutes to get there, finding something to do for 2 hours (because there isn't an option of next day pick up) carting 3 large bins and 2 small boys back and forth in the parking lot is not my idea of fun. So post your limits, be honest, and be nice to me and my kids. I would not recommend this store. read more