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    Once Upon A Child

    3.5 (44 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

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    Tess H.

    Okay so I see a lot on costumer service but come on, you can't beat these prices!!! I go every season and buy everything I need for my kids. Yesterday I spent $200 for over 30 items. You can definitely find amazing clothes that are either brand new with tags or look brand new. I won't shop anywhere else for my kids EVER bc the price to quality ratio can't be beat. I tell all my friends about it and I'm 30 minutes away. Highly recommend.

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    13 years ago

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    Review Highlights - Once Upon A Child

    After coming to this location quarterly for the last five years, I can say that it is my favorite once upon a child location!

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    Zara

    Zara

    1.8(107 reviews)
    3.9 miNorth Dallas
    $$

    This experience confirmed exactly what countless online reviews already warn about: inconsistent…read morequality, poor customer service, and a frustrating return process. I placed a $250 order and received a pair of pink shorts from the limited Special K-Pop Demon Hunters one-time collaboration for my niece's birthday. The item arrived visibly stained, snagged, and pilled. It looked unmistakably like a worn return that had been carelessly repackaged and resold at full price. This was not a minor flaw. It was obvious damage. Because this was a one-time collaboration piece, it is now completely sold out and will likely never be restocked. That makes this situation significantly worse. The only "resolution" offered was for me to return the item for a refund -- meaning Zara's error cost my niece her birthday gift, and I am left scrambling to replace something that cannot be repurchased. I contacted customer service twice -- once via chat and once by phone. Both representatives repeated the same scripted response: return it. The phone representative was dismissive, audibly annoyed, and spoke to me in a condescending tone, as though expecting basic quality control was unreasonable. A global retailer should not be reselling damaged returned merchandise without proper inspection. And if this reflects broader fulfillment practices, that is deeply concerning. A quick search of Zara reviews shows that complaints about inconsistent quality and poor customer service are not new. Unfortunately, I can now confirm this firsthand. I hope this review reaches someone in leadership who is willing to address what appears to be a recurring operational failure. It is unfortunate, because Zara appears to have a strong selection of children's clothing and exciting collaborations with major brands and cultural franchises. However, partnerships of that scale deserve fulfillment standards that reflect the value of those names. Based on this experience, I will not be ordering again.

    My husband and I shopped at ZARA on January 21st. He purchased a pair of pants and a cardigan. He…read morekept the cardigan but the pants were too short and he wanted to return them. He paid cash. The associate verified his phone number. He never received a text receipt. I called the ZARA customer service 6 times! They were absolutely NO help. Each time they said that would follow up. They did send me a receipt with the cardigan, which I kept, but sent me a receipt from another customer with their master card number. How irresponsible! I asked the manager if I could just get a store credit ..her reply was No without a receipt. She told me I could get something for $13, nothing in that store was $13 at that time. I was in there today,Feb 10 to take care of this matter. I work retail and understand how important customer service is. I'll never shop at the Galleria ZARA!

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    Carter's Babies & Kids - Logo

    Carter's Babies & Kids

    3.4(11 reviews)
    4.2 mi
    $$

    So my brother has me in a rather peculiar predicament, him and I having children 25.5 years apart…read morefrom one another when we are 3 and some change apart. I started very young and well if I were to have a kid at his age I'd consider it a geriatric pregnancy. I've had zero intention of being around anything children related for years, let alone infancy related. Now I find myself popping over to the baby section in Target and looking around like please no one notice that I'm perusing this section to collect weeks worth of fits for my nephew so when this kid hits earthside he has a decent sized wardrobe. It's somehow become an obligation to look in stores like Carter's when I'm near them. I stopped in over the weekend because I keep feeling the need to "just see" what's around. I picked up several new items for this little dude and most of the store was 40% off. I don't have a clue in the world about babies or small children so I'm buying all random sizes and as much as it would have been nice for our children to be close in age and me ask to use these fits in the future, that's never happening!!! Love Carter's always have! The quality still seems ok for little toss on items. If there's some new really cute baby gear store that I have no idea about, I'd love you to drop them in my dm's because while this is not my first rodeo I haven't been in this arena in 2.5 decades. Great store, selection and prices. I've gotta pump the brakes on his wardrobe and focus on mine since one of us will only be able to wear things for a couple months until they outgrow them. Can't wait to see this little guy in his new little picks from me. I even signed up for the "rewards" program, lord help me!

    Carter's January 30, 2026…read more 2 stars The store was okay overall, but nothing stood out in a positive way. The interior felt a bit underwhelming. Customer service was the main issue. No one greeted us, and when we approached the register to check out, the cashier had her back turned to us while we stood at the counter. We waited several minutes before being acknowledged. When she finally turned around, the interaction was not very pleasant. Customer service plays a big role in the shopping experience, and this visit fell short in that area. The selection was decent the value kinda high as always.

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    Once Upon A Child - childcloth - Updated May 2026

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