I was at this location twice and both times disappointed, I brought this store a lot of unworn clothes with tags still attach, dresses from well known department stores, It was not expected to get back what it was worth but I also didn't expect them to sell it to someone else for more than what I thought it was worth. Very, Very disappointed. read more

I went with a brand new stroller and bins of clothes, receptionist said where not buying anything today. As i walked out the store i heard a customer say they gave him 30$ for baby clothes. Didnt understand... read more

Lots to choose from. Busy and moderately neat. Definitely will return.

Terrible costumer service. Inconsistent with their policies. Makes the shopping experience a negative one.

This store is great. Was looking for kolcraft umbrella stroller for trip coming up in Nov with 9 month old and they had black one in great condition and great price. People have complained about bad customer service but every time I go there they are very friendly. Gave 4 stars bc it gets too crowded on weekends and store is already kind of tight with stuff. Usually go during the week. I haven't sold anything to them lately only bc I had pregnant friends and gave my stuff to them. All in all great to buy here would def recommend. read more

Customer service is horrible compared to other consignment shops ive been in. Clothes are overpriced considering they refused all of mine, i was extremely dissapointed to find 50-75 percent of the clothes i purchased were damaged in some way that required mending. I trusted they were in good shape given the price and had an impatient, upset child with me so i didnt have time to properly inspect. Nor did i feel i should have to, given their "strict standards" i will say toys are reasonably priced and most in decent condition. The bins need to be in some sort of better configuration though. The idea of digging for anything kept me from looking. read more

Wish I could give this place a 0.. I went in with 2 bins of clothing and while they were sorting through i walked around with my 18 month old son in the cart. I handed him a small plastic toy to play with while we walked around to keep him busy and quiet and chose a few items to buy. After waiting about 1hr and 25 minutes they called my name to say my items for sale were completed. I arrived at the register to find they would not take my GAP with tags items because they were from last year even though they had tags! So for 2 full bins of practically new items and new items I received $15.. i then bought $23 worth of items and we went to leave. On the way out the owner stopped my cart and started screaming at my son (yes my baby!) profanity and saying he was a thief! I had no idea what she was talking about but told her to feel free to look through my stuff.. why would i steal anything? and really? my 18 mo?? when i just purchased stuff and asked her to please check... she then pulled out the small toy my son had been playing with... i was shocked but explained that he must have dropped it in the bag in the cart while playing... I asked her to look at the surveillance tape to prove we didnt steal this $3 toy and that it was an accident... she insisted we dont leave and she blocked us from leaving physically whyle she called the cops.. I was not going to stand there while she screamed profanities at me and by 18 mo so i pushed past her (she was holding the $3 toy now) and left. In the parking lot i strapped my son in and while i went to pull out i was blocked in by cops!! Loooong story short... the cops looked at the video and saw that in fact my son was waving it around while I was trying to look through clothes and dropped it behind him in the cart landing in my bag... obviously my 18 mo couldnt tell me this and in turn we were subjected to physical handling and screaming profanities in our faces causing him to cry hysterically and me to feel a bit in danger. The cop appologized for her behavior and said that this isnt the first time there has been an issue like this with the owners treatment of customers... I was appauled! and will never ever return again! *** This was posted anon for fear of retaliation... That is how scared we were... read more

DO NOT RECOMMEND! I brought hundreds of dollars worth of stuff. Only to get 18 dollars!!! I had new stuff never touched. Perfect condition. We got robbed. read more

Ok so I have a complaint and also a praise. Almost everytime I go to the store, there are like 8 people behind the counter, ignoring the customers. One night, I was the only customer in the store, I had a cranky baby, and alot of stuff in my hand, all the registers were empty so I put my stuff down. I waited almost 9 min, then the person who was standing across the way from me behind the reister folding clothes asked me with an attitude "are you ready to check out?" I was like wth!!! My daughter was cranky, so I slowly said yes with half a smile, then the girl tells me she'll take me all the way down at the other end of the registers....so instead of helping me, the only customer in the store, she stood there and got annoyed that I was taking so long getting my daughter in the stroller and pushing the 5 puzzles and toys all at the same time. At this point being a former retail manager, I was applaud. This was the most disgusting customer service I ever seen. The good thing about this store, In my opinion, is that they have awesome shoes!!! Lol I buy all my daughters shoes at that store they are usually in perfect condition, name brand and cute! I do wish I could speak to a manager or someone about their customer service, it makes me and other people mad when leaving the store, instead of happy or welcoming or wanting to come back.:( read more

LOVE this store. So many good brand name finds and for great prices. This is also my favorite location.

Horrible customer service. I brought a bunch of baby clothes to sell and I watched the girl go through 3 items and not even look at the rest of the clothes in the bag and just gave me 8 bucks. She got tired after 3 pieces of clothing she looked at and ignored the rest of the bag!!! So ridiculous and a huge waste of time. Those girls are al lincredibly rude and useless. Don't waste your time selling anything here. read more

OMG this place is the best! They buy used or new clothing from people like you and me, and then sell it in the store. Selling to them: everyone and their mother wants to sell them clothing so they get to be VERY picky. But that is good otherwise the quality of what they have to sell US would be horrible. dont go in with high expectations. they want no stains, tears, place names, boy bands, etc. basically, would you buy what you are trying to sell them? And to the previous poster, any clothing with the tags still on them have not been worn for a reason usually... Buying: such a treasure trove! premie-size 16(i think) they put out various items for different seasons. brand name items are available for super cheap. shirts and pants can be as low as $3.50 usually for kohls or target stuff. it all depends on what brands you like and what you want to pay. Tips: if you are looking for something particular, they have a list you can be on for that type of item. never used it at this store, but it worked for me at a franchise in PA. read more

8 months pregnant with my third and last child- a girl. I have two boys. Brought in 3 bins of high-end clean beautiful boys clothing- Ralph Lauren, Gap, Janie and Jack- only to be told they are not taking boys clothes unless bigger than 4T! I was told that there was an overstock...Waste of time, effort, and I was lugging all this at 8 months pregnant. Perhaps they should write their intentions on their website! read more

I have learned my last lesson trying to sell things to this franchise. I brought in two bins filled with great, clean and a few new things. Their buy back price is so not worth the trouble of bringing stuff there. I wish I could have found someone I could of just given this stuff to. To all looking to sell their stuff there, DON'T it will be better if you could find a family who needs it. I just was in a rush to get this stuff out of the house. I brought in very very good things compared to what they have for sale they even gave me back stuff that I had purchased from them. The stuff that I purchased from them was never worn (too big) for my little one and they said they had to pass. Huh.. I must have given them at least $125.00 worth of stuff and they gave me I think $28.00. I was not looking for a big pay day, but let's get real. Don't waste your time..trust me. read more

Coming to this store is bittersweet. When I do find what I am looking for I can get it at pretty decent price, however the customer service sucks. I think they forget that the customers who purchase are also the ones who are selling their items to them dirt cheap. I alway hear the girls being nasty to the customers especially the manager. (Has medium length dirty blonde hair.) I have overheard her plenty of time telling the customers that she is the head honcho and whatever the other employees say does not matter. terrible customer service!!! read more

The people who work at this store are distracted and unprofessional. I've stood waiting while 6 people stand around discussing personal matters. It's ridiculous. I've never see so many people standing around wasting time. read more

This place is a complete joke. Went there with name brand clothes barely worn by my daughter and some new with tags they wanted over 20 items for 13 dollars. Like really!! I much rather take the clothes donate it to a church or give it to someone expecting. Then they take the items and resell them for 6 or 7 bucks. I saw the dingiest clothes for sell . I am sorry i much rather go to walmart and get a cheap garanimal outfit . The workers are miserabld and rude. U knew where you were going to work when u applied, sorry you are miserable. Thumbs down. Any one going there to sell save your precious time. read more

Last Tuesday, I brought in 4 small bins of high end, mint condition clothing (Hanna Andersson, Mini Boden, Corky &Co., Lands End, Gymboree). This was my very first time consigning with Once Upon a Child, but certainly NOT my first time consigning clothes! After waiting more than an hour and a half for them to go through my items, they only took 8 items and gave me back all of the high end clothing, saying it was dated! After receiving $11.25 for the 8 items that they did take, I lug my bins back to the car. A few days later, I take these same items to another, more upscale consignment shop and they took everything! Here's the kicker when I go to take the items to another consignment shop, I realize that I left on of my bins by the door at Once Upon a Child. I go back to Once Upon a Child on Friday of the same week to inquire about the missing bin of "dated clothes" and no one knows where it went even though the same exact people were working on my previous visit. After further looking, one of the employees brings back a lidless bin identical to the one I brought in. When asked where my items were, the woman says, she didn't know, but perhaps customers stole the items. Seems shady, huh? I then told the woman if I had left something at any other store (which I have done) , it would have been put aside until I returned. She proceeded to offer my a $5.00 in store coupon for my troubles! Not only will I never return to this store to consign my clothes, but I will NEVER purchase another thing from them again! read more

I used to shop here all the time. They have some good deals and definitely lots of variety. I rarely go anymore after having one of the worst customer service experiences of my life. When my son was about 3, he went through this phase where he loved hanging his favorite shirt or costume (usually some sort of super hero) on the back of his door and he loved using hangers to do it. While we were there he found a spider man shirt and was the most excited that it was on a hanger so he could put it on his door. The person who rang us up was nice but in the parking lot, she literally chased us down to say her boss told her we couldn't take the hanger, a cheap, 2 cent, plastic hanger. I tried to persuade my son to part with it but he immediately started bawling. I offered to give the lady a whole dollar for it but still she insisted (I could tell she felt bad and just kept saying her boss was making her do it). It ended up taking both of us to pry it out of his hands and he cried for a full hour after. I know it was irrational but he was THREE. These people are heartless in my book. read more

I have been to this store many times both as a customer of buying items and selling them to the store and I feel they were helpful and fair at pricing. I recommend this store to other people friends and family. If you understand that your selling items that have been worn before you truly can't expect to get back what you spent. I'm just glad some other children can get use from my children's clothing. read more

My second time there , but first time trying to sell ..I only buy some toys there - sometimes you can find something that my kids can use .. Like Lakeshore stuff for example - educational things ..I would never bring items to sell again though - it's not worth it .. I mean judging by what was on the shelves I had no doubts they will take most of my stuff ( I brought 3 huge bags ) - clothes on the racks are worn out , sometimes stained , stretched ! Really ?!?! And they took only gap snow boots barely worn( toddler) , children's place jacket worn once and a Thomas game - I got $8 dollars .. The rest were some jeans , pants, hats, pajamas, sleepers ( worn once to take a cute picture and that's it !) in excellent condition compared to what is on the racks and it was rejected ? Weird ... It seems like they bringing their own stuff / employees friends' , relatives etc and sell it but if you try to offer them stuff not worse sometimes even better than what they have in store they reject ...two stars just because I sometimes get the toys from there otherwise it would be 1 .. read more

Horrible customer service!!! The owner/store manager is a racist against the very population that makes her business a success. She publicly accused my 4 year old of stealing and then said it was "a hygiene issue" that my baby put a bow in her pants. She then proceeded to force me to purchase the hair bow and three more like it saying my daughter touched all of them. This young lady probably took a quick course the franchise offered her to learn how to run her business and now she thinks she is an expert in communicable disease. It is probably less sanitary to sell the used shoes they sell in which the previous owner could have had athletes feet. It is probably less sanitary to have children in that store touching all the toys after they stick their hands in their nose and mouth. For a children's store, she should have been more tolerant of the innocent things kids do some times and as a business owner she should have pulled me to the side and talked to me about what my daughter was doing instead of stopping me mid-transaction to decide which bows she was going to force me to buy - after I just spent $100.00 in the store. read more

Store should be renamed to "Once Upon a Ripoff". Today was my 2nd experience at selling at this store. The first time I lugged all my stuff in VERY clean and perfect condition clothes, toys & books. I was asked if I had ever sold there before and said no. I estimate that they took about 1/3 of my items for a total of $57.00. Not great but not bad considering that it's 20 miles round trip to the store. Today, went back with another load. I very carefully went through all clothing items with a fine tooth comb. Not, a tiny stain, rip, or stitch out of place. All clothes are current considering that my grandson is 5 years old. Yes, I did have some toddler clothes, but they are still current. Also brought in brand name toys, all cleaned and like new. I brought in about the same size load as my first trip there a couple of months ago. I stood and watched the girl as she sorted through my items. She barely looked at anything.....she was too busy chatting it up with the other workers, and singing and bopping to the tune on the sound system. When all was said and done she accepted again about 1/3 of my load. When I asked why, she told me that there were stained items and that they don't take toys with balls because they get lost/stolen. Well, that was a complete lie. The clothes were perfect and I looked around the store and there were plenty of ball type toys for sale. I was offered a grand total of $24.00 for my load. Now, I wasn't expecting $100 or more but this was ridiculous. I looked at their resale prices, they are high especially for used clothing when I can buy brand new at Walmart/K-Mart for less. I've seen what Goodwill sells their kids clothing for and this place is easily 2/3 times more. I estimate that the most I got for my stuff was $1.00 for each item. Waste of my time. Live and learn. read more

What a terrible experience. Since our four year old daughter had grown out of most of her winter and summer clothes we decided to take them to Once Upon A Child. My wife inquired beforehand about what brands of clothing they accepted, what condition and how to bring them. When we arrived we were told it would take some time to process the clothing. I think about an hour. No problem since we had our daughter with us we just strolled around the store looking at the clothing and the toy section located in the back corner of the store. After about an hour I had to step outside to the parking lot to take a phone call. All of a sudden I saw my wife walking towards our car upset that they took a total of three pieces of clothing out of about two to three hundred. So I had asked her what was the explanation that they had given her? My wife said that they told her since someone else had looked at the clothing and left for the day there was nothing that they could do. Really? I lugged two huge bags all the way down three flights of stairs to my car. Drove eighteen miles to get out to the store. Waited over an hour and this is what I got? Not to mention an upset wife? Forget this place. We ended up donating the clothing to our local church to be given to children in need, not to make some store a profit read more