All the way up a long driveway in Newbury Park's Old Conejo Road area of storage facilities and…read morecommercial buildings we found Seasons adjacent to a different decor shop. Had no knowledge of Seasons previously. Reading the owner's history, I recall her place, Rose Cottage, at the Janss Mall years ago. This large space is lovingly designed to showcase a wide variety of gift items, decor accents, and baby clothing and accessories. As the name implies, seasons are celebrated. Easter and Spring feature prominently now. Autumn/Halloween also have a spot, and an entire separate room holds Christmas and wintry treasures. Dishes from porcelain, to melamine for outdoor dining, and accent pieces, are shown to perfection. Amazingly life-like faux confections made me hungry to see them, while dreaming of biting into a rich cake, torte, or cupcake. It would be fun to decorate with those calorie-safe treats! There is so much to see that I'd recommend giving yourself time to really browse at leisure is the way to go. Once COVID continues to ease, I have a dear friend I would love to bring here - it's her kind of shop, as well as mine!

Ordered a sympathy floral arrangement from Angela's and wow.....did it exceed my expectations!!!…read morethe arrangement was so beautiful, gorgeous, and quite breathtaking. Shannon was so sweet and easy to work with. thank you so much for not just the wonderful service but for genuine love and care in your floral creations. definitely recommend this business and amazing customer service!! A+++++ Thank you!

Angela's created a beautiful and elegant flower spray for our Mom's funeral, that told the story of…read moreher Scottish heritage, by weaving together plaid ribbons, calla lilies and thistles, with the flowers and green leaves of an Irish field, for her Irish heritage. Shannon is creative and caring, and even for a sad occasion like this, she lifted our hearts, and we couldn't believe what a beautiful tribute it was and what a great floral artist Shannon is. Shannon is easy to work with, great value, and delivered the arrangements on time. Highly recommend her work. We would give her more than five stars if we could!

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

I love supporting local businesses, and this one is a definite win! The people who work here are so…read morewarm and friendly, and the treats were also so delicious! I picked up some sweets and snacks from the shop to gift the hard-working staff at the UCLA Hampshire clinic, and the staff were overjoyed! The people at the shop helped me pick out a wide variety of snacks, and I'm so glad I went with their suggestions! After trying these snacks and sweets for themselves, the staff leader told me that they themselves checked out this sweet shop and also picked out other things as well!! The shop itself has such a wide variety of things to choose from, and you know you are buying something with whole ingredients and great quality because everything is homemade! The ambience of the shop was wonderful, and I cannot wait to go back again to pick out more treats! So lucky that this is in Thousand Oaks!!

I need baby shower treats with short notice. They helped me out and did a beautiful job! Everyone…read moreloved the treats.

Everytime I come here, I always get exceptional customer service. The employees are friendly,…read morehelpful, and knowledgeable. They have a wide selection of Disney adult theme items from backpacks, clothing, and accesorios. They also have a variety of other genres like horror, anime, movies, cartoons, etc... They have quality items, the store is well organized, there's plenty of space for my walker, and it's a friendly environment.

WAAH! Love it here! So much fun anime and Disney merchandise, snacks you can snag, pins, and more!…read moreWhat is exceptional, I've found, is the staff, especially at this location! I love coming here each time I visit the Oaks mall! Each time I've visited, the customer service is amazing and the workers are so kind, and engaging and helpful! Totally recommend coming here! Keep at it!

A K-pop store at the Oaks?! Yes!!…read more Such a nice surprise on the second level. As soon as you go up the stairs this spacious store welcomes you on the left hand side. I went to check it out when the cute cuts outs of the cartoon BTS greeted me. I controlled myself from squealing because the bestie was with me and I pretty much dragged her in, then I was able to fully take in the vastness of their BT21 merchandise. Happy Army. Pens, pencils, pillows, tote bags, key chains, white out, lanyards, stuffies, on and on. Even though it's mostly BTS merch, in the back, they also have other K-pop goodies. As if this wasn't enough, BTS was playing in the background. If you have a K-pop fan in your life bring them here or get some stuff for them. Don't forget the photo op with the group cut out boards. OT7 love!!!!

Great store so glad that there's one locally now! Albums are priced reasonably and they have many…read moredifferent group albums available. They even have some magazines!! The only downside is I feel like I'm getting thrown in the face with everything bts which was new for me.

Love just LOVE this place. The mall is deserted at this point, but I love this candy shop and come…read moreback here continually. They have so many amazing things to try and always have favorites, the rice crispy treats are insane. Gifts, holidays, goodies for yourself. They have it all and I recommend this business and see you there!

This is the cleanest most organized candy store I've been to and it's at the Oaks Mall…read more The chocolates aren't very high end but the rest of the candy is okay. I had a sample of a cinnamon bear then bought a bag full and ate at least 5 while walking through the mall.

I came here to buy a wedding card. I found the wedding section and noticed two very nice cards. A…read morepolite associate came over and asked what I was looking for. When I said I wanted a unique card, she suggested the store's signature section, where she promptly helped me find an amazing card. Thank you, Hallmark. I'm glad you're here. P.S. The name of the Hallmark store at this address is Trudy's Hallmark Shop.

Had a great experience, store was well kept and tidy. The staff was extremely kind, especially Andy…read morewho helped me with anything I had questions about. I would definitely recommend a visit!

I arrived at 9 AM and waited outside for 15 minutes. No one arrived to open the shop. Instead of…read moregetting a birthday card for a friend I lost 15+ minutes of my time. The store door, phone line and Google all stated that the store opens at 9. But I wouldn't depend on it. The cards looked cute, but I was very frustrated with the no show.

Usually, we would just wrap it ourselves, but this was a special occasion. My boss sent me here,…read moreknowing they they usually do pretty stuff. I called in advance to see what time they closed, then asked how much it was to wrap a gift. They responded that it started at about $12. Hmm, why anyone would pay $12 to wrap a gift is beyond me. Little did I know, this was only the beginning. Having walked in, I gave them my gift and told them I would be back (I had to go to nearby Sweet Lady Jane to pick up a cake). Before I walked out, she asked if I had a budget. Knowing my boss wanted it real nice like, I said, just please make it look nice for a bridal gift. They said okay and didnt quote a thing. Didnt warn me for my impending doom. I left thinking it would be around $20 or so, which would be outrageous in my mind, but whatever. I came back to pick up the gift. I asked how much it was. I'll pause now for dramatic effect. $73. Homey say what? $73. In this economic climate. $73. For paper, a ribbon, and a topper. If you are going to charge me that kind of coin, shouldnt you like give a heads up. Or something? Anything? If you like to keep warm at night by burning money in the fireplace, by all means, come here. But if you are like the rest of us, I'd stay away.

This is an amazing store with a little bit of everything in it. It's great for gifts of all kinds,…read moreincluding for yourself! They have beautiful vintage clothes, etc. Definitely one of a kind. The owners are wonderful and very helpful.

I love to visit this place even when I am not needing a gift. There is always so much to look at…read moreand adore. The owners are always up for a lovely chat or to lend a hand in finding just the right gift. And - they will wrap it up for a beautiful presentation wherever it's going.