Everytime I come here, I always get exceptional customer service. The employees are friendly,…read morehelpful, and knowledgeable. They have a wide selection of Disney adult theme items from backpacks, clothing, and accesorios. They also have a variety of other genres like horror, anime, movies, cartoons, etc... They have quality items, the store is well organized, there's plenty of space for my walker, and it's a friendly environment.

WAAH! Love it here! So much fun anime and Disney merchandise, snacks you can snag, pins, and more!…read moreWhat is exceptional, I've found, is the staff, especially at this location! I love coming here each time I visit the Oaks mall! Each time I've visited, the customer service is amazing and the workers are so kind, and engaging and helpful! Totally recommend coming here! Keep at it!

Angela's created a beautiful and elegant flower spray for our Mom's funeral, that told the story of…read moreher Scottish heritage, by weaving together plaid ribbons, calla lilies and thistles, with the flowers and green leaves of an Irish field, for her Irish heritage. Shannon is creative and caring, and even for a sad occasion like this, she lifted our hearts, and we couldn't believe what a beautiful tribute it was and what a great floral artist Shannon is. Shannon is easy to work with, great value, and delivered the arrangements on time. Highly recommend her work. We would give her more than five stars if we could!

Ordered a sympathy floral arrangement from Angela's and wow.....did it exceed my expectations!!!…read morethe arrangement was so beautiful, gorgeous, and quite breathtaking. Shannon was so sweet and easy to work with. thank you so much for not just the wonderful service but for genuine love and care in your floral creations. definitely recommend this business and amazing customer service!! A+++++ Thank you!

My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

My daughter loves speciality toys and products with an anime theme and this is her favorite store…read morefor these type of items. We visited this store the other day to look around for something new. One thing I've noticed about the store is that their inventory turns over fairly quickly and in some cases once it's gone (from the store) it never comes back. It's a specialty store...some of the items they sell can't be located anywhere else (except a sister store in some other city) so you can imagine that prices (for these items ) are all over the place.

A K-pop store at the Oaks?! Yes!!…read more Such a nice surprise on the second level. As soon as you go up the stairs this spacious store welcomes you on the left hand side. I went to check it out when the cute cuts outs of the cartoon BTS greeted me. I controlled myself from squealing because the bestie was with me and I pretty much dragged her in, then I was able to fully take in the vastness of their BT21 merchandise. Happy Army. Pens, pencils, pillows, tote bags, key chains, white out, lanyards, stuffies, on and on. Even though it's mostly BTS merch, in the back, they also have other K-pop goodies. As if this wasn't enough, BTS was playing in the background. If you have a K-pop fan in your life bring them here or get some stuff for them. Don't forget the photo op with the group cut out boards. OT7 love!!!!

Great store so glad that there's one locally now! Albums are priced reasonably and they have many…read moredifferent group albums available. They even have some magazines!! The only downside is I feel like I'm getting thrown in the face with everything bts which was new for me.

I came here to buy a wedding card. I found the wedding section and noticed two very nice cards. A…read morepolite associate came over and asked what I was looking for. When I said I wanted a unique card, she suggested the store's signature section, where she promptly helped me find an amazing card. Thank you, Hallmark. I'm glad you're here. P.S. The name of the Hallmark store at this address is Trudy's Hallmark Shop.

I needed to return something and wanted to get a head start on some Christmas presents. I called…read moreand spoke to Sarah (not sure of the correct spelling). She searched the store for me and put the items on hold. When I arrived at the store, I looked around briefly and I could've stayed there for hours. It's really nice and there's a great selection. But alas, my family was waiting in the car so I had to hurry. I met Sarah at the checkout and she was just as nice in person. She did my return and my purchase quickly even though I had multiple coupons. She also packed everything up nicely and gave me a bag, even though they generally charge for them. That extra thoughtfulness really made a difference. I will definitely be back to this location the next time I'm in town.

I don't usually leave reviews, but I feel like this needs to be said about the Five Below on…read moreMoorpark Road in Thousand Oaks. I recently came in for a return/exchange and was helped by Zach, who was honestly amazing. He was very sweet, patient, and provided excellent customer service. You can tell he genuinely cares about helping customers and was doing everything he could to make the transaction smooth. If I ever come back to this location, it would be because of him. Unfortunately, the experience was completely overshadowed by the store manager, Deanne. During my visit, she repeatedly spoke to Zach in a very rude and condescending way, raising her voice and constantly asking "what are you doing?" instead of offering any help or guidance. It was uncomfortable to watch and felt like clear harassment toward an employee who was simply trying to do his job well. This isn't the first time I've noticed issues here. On multiple visits, I've seen her being rude to both employees and customers. She's often on her phone, and the conversations clearly sound personal--like talking to friends about personal issues--rather than anything work-related. She also doesn't appear to actively help on the floor and doesn't wear anything that clearly identifies her as staff. It's really disappointing because employees like Zach deserve a supportive and respectful work environment. While the staff can be great, the management makes this location uncomfortable to shop in. I truly hope something is done to address this.

Nice clean store with great customer service. A lot of unique fun items at a discounted price. Huge…read moreselection and great value.

Love just LOVE this place. The mall is deserted at this point, but I love this candy shop and come…read moreback here continually. They have so many amazing things to try and always have favorites, the rice crispy treats are insane. Gifts, holidays, goodies for yourself. They have it all and I recommend this business and see you there!

This is the cleanest most organized candy store I've been to and it's at the Oaks Mall…read more The chocolates aren't very high end but the rest of the candy is okay. I had a sample of a cinnamon bear then bought a bag full and ate at least 5 while walking through the mall.