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    One North Storage

    5.0 (2 reviews)
    Closed 9:00 am - 5:30 pm

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    Photo of Dan D.
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    8 months ago

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    3 years ago

    The staff is very friendly and the storage units are temp controlled and clean. Highly recommend.

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    PODS Moving & Storage - Forget getting behind the wheel of a huge rental truck. We’ll deliver your container to you with PODZILLA, our level-lift system

    PODS Moving & Storage

    (14 reviews)

    Super practical way to move and the St Augustine crew (Steve!!) is exceptional! Highly recommend.read more

    Not a reflection of the individual guys on the trucks, but rather specifically oriented towards the…read morecorporate customer service experience. Moving with PODs was really disappointing on the back end. Movers beware! Perhaps not a surprise, but disappointing nonetheless. Scheduled our drop off; had a glitch, got it sorted. Received the confirmation emails for the appointment we'd set, and the follow-up confirmation email for picking up the empty container. Day of the drop off arrived...no pods! And they charged me for an additional month of storage, because they still had my stuff! Called them and was told we hadn't scheduled anything. Then got hung up on! Called back, finally got some help. Was told they would assign us to a "specialist" and they would be in contact within 24 hours. Received no call but got an email informing me that the delivery would be in two days. I waited for an email with the delivery window to arrive...went to sleep before it came. The drop-off came as I was supposed to be heading to work (so now I'm late, too!) I called customer service to ask about the glitch and get a refund; they eventually connected me to a supervisor (looooong wait on hold) who tells me she can't do anything, it's all in the hands of the specialist. The specialist emails me to tell me that they in looking over the case they find that (surprise surprise) their company has done nothing wrong. I ask about the emails I received, and I am ignored. Look - moving is a hassle. Things break, it's expensive, and you will be exhausted before it's all done. You don't need a company that doesn't care about you, and you certainly don't need to pay them to do a job they fail to do and spend a bunch of time trying to get them to take responsibility. I'm not out to burn down someone just for making my life difficult; this is a really poor example of how to treat customers or communicate care when so much is involved (and I'm literally thousands of dollars into paying for my service). Do yourself a favor: look elsewhere, and if you do use them, be forewarned - they don't care about you. They're really not a customer-oriented company. ------------------------- Update: I posted my first review on google, and heard from the social media team. As I waited, for an update to the resolution, the "specialist" Jennifer responded again to ignore the central questions of my dispute (if you had no intent of serving me and honoring the original appointment, why did you ask me to confirm the drop off date on 7/17? and then ask me to confirm the pick up date on 7/18? And since I paid you TEN DAYS prior to the delivery date, why are you claiming you can cancel if you don't receive payment seven days before delivery? Silence to these obvious questions...) and so I have now shared the review on Yelp. If I hear from Jennifer again without a better answer, I will share to FB, and then on Twitter, and then anywhere else I can. Don't treat customers poorly and then expect them to silently wait for you to decide to change your behavior. This is the avenue open to me to make you listen. If you want this to change, DO SOMETHING ABOUT IT and HELP ME OUT.

    One North Storage - selfstorage - Updated May 2026

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