My wife recently misplaced her prescription eyeglasses and was therefor in need of a replacement pair. After checking the prices at her local opthalmologist's office, she decided to shop elsewhere.
While we both are sceptical by nature (and experience), and tend to evade what appear to be scams and shams, while driving down Del Prado Boulevard we noticed One Price Optical's "In-Your-Face" blatant declarations plastered on the outside of their building, and decided to stop in for what we thought would be a total waste of time. Wow, were we wrong!!!
Once one enters the establishment, the first imoression is that of being overwhelmed by the number and diversity of frames. We have never encountered such a variety ... of shapes, colors, designs and materials. We were given a reasonable period of time before being approached by a salesperson and when we indicated that we were simply looking, she backed off and left us alone to explore the multitudinous products on our own. That earned for the shop the first of many "stars" we were to award One Price Optical that day.
After about thirty minutes of looking, and trying on numerous frames, my wife decided to ask the salesperson for her assistance. With a mixture of personal friendliness and professional competence, the salesperson spent nearly an hour with my wife trying to find something that would work (my wife is extremely petite and small-faced, and required a frame that was ultra-light, stylish, and complementarily shaped). Ultimately, a frame was selected and the optometrist was brought into the picture. Once again, we were met, this time by the optometrist, with an extremely warm and personable demeanor and a high level of professional capability.
The optometrist measured and re-measured the frame, and though he was a bit concerned that a required bifocal might not work given the lens' small size, he decided to go ahead and place the order, indicating that if there was ANY problem once the glasses came into the shop, he would take care of it. "Star" number two.
Three days later the frames arrived and indeed there was a bifocal / fit issue. The optometrist remeasured my wife's eye placement and indicated that he would order a new frame with repositioned bifocals ... at NO additional charge! This he did. "Star" number three.
Three days later, the new glasses arrived. My wife was hopeful that her dilemma had been resolved. It was not. Immediately upon trying on the re-positioned bifocal lenses, it was evident that the glasses simply would not work. The optometrist suggested that my wife try the frames for a few days to see whether or not her eyes might become accustomed to them, and if not, to bring them back for a complete replacement. "Star" Number four.
My wife was unable to adjust to the newly relocated bifocals and, after a couple of days returned to One Price Optical ... unsure of how this latest failure would be met and handled.
No need for concern, she was assured as soon as she walked through the establishment's door. The sales person with whom my wife originally had dealt, and the optometrist/optician made her comfortable, assured her that there would be NO ADDITIONAL COST for any new frame/lens combination she might ultimately select, and undertook to personally scour their entire inventory for a match. After some time, a totally different frame, different shape, different size, different color and different style was identified and offered ... a frame that seemed to be a possible solution. Another re-measuring. Another order placed. Another three day wait. Another return to the shop. "Star" number five.
Immediately upon trying on the new glasses, my wife knew that they were correct. She is now seeing perfectly and is positively thrilled with her prescription, and with the bifocal positioning. The glasses seldom leave her face now. And this solution was provided by ONE PRICE OPTICAL for NO ADDITIONAL FEE!!!
Bottom line: One Price Optical is the absolutely FINEST, hands down most sincere, and sincerely CUSTOMER FOCUSED, optical business with whom we have dealt in our entire lifetime. Courteous to a fault, warm and caring, insanely customer service oriented, incredibly price competitive, this business is the epitome, the role model that ANY business that claims to put its customers ahead of all else should strive to achieve. ONE PRICE OPTICAL IS the very best. A most pleasant experience awaits those who walk through its doors. (All the "Stars" in the universe!). read more
