This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

It's mostly about your money…read more I lived here for 3 years and here's my honest feedback. Good Things: 1. Location - close to Metra, Jewel and downtown Arlington Heights. Lot of restaurants to choose from. This is what you're mostly paying for. 2. Quick maintenance - I only faced minor issues with the apartment that was promptly resolved by the maintenance staff. 3. Social events - The management organize events (free pizza, stream big games) for those who want to socialize. Bad Things: 1. Only heating or cooling - The building can only heat or cool, not both. So when the weather is changing, this can be very inconvenient especially if you're working from home. 2. Paper thin walls - You can hear EVERYTHING your neighbor does. I'll leave it at that. 3. Not the most helpful staff - Yes, the staff are friendly but that's unless you have a real problem. My mail got lost twice and the staff did nothing to help. They basically put their hands up saying check with USPS, while USPS said check with your building. Staff said they would ask the mailman and follow up, but nothing like that happened. 4. Moving out charges - I had to relocate for work and broke my lease about 2.5 months early. I did the exact same thing when I relocated from Philly to Arlington Heights 3 years ago. The difference? Hancock took all the rent despite me not being there + a ridiculous cleaning feeing fee. How much did I pay for the other relocation you ask? $0! The rental agency in Philly asked me to find another tenant and would only charge me for the time that the apartment was empty. Fair enough. Hancock offered nothing of the sort, just wanted the money and that's it. I'm ok with paying the rent money because I signed a lease but if they cared even a little bit about their tenants, couldn't they just have taken the cleaning fee from the rent when I wasn't even in the apartment? So yeah, they just want your money. 5. Rent & lease term - Only keeps going up and gets longer. Don't expect any friend prices here.

I spent the last 3 years happily living in this great community. Jill, Dan, and the rest of the…read morestaff are always friendly, helpful, and present. The layouts are fantastic, the neighbors are friendly, and there are too many amenities to count. I was sad I had to move but grateful I chose this community over the others. Do yourself a favor if you are considering downtown Arlington Heights and check this place out!

If you are a light sleeper do not move here! Neighbors…read moreblast their music loud enough for you to hear it in your apartment at 6:30am, or later than 8pm even when the property manager supposedly contacts them. Rent it way too high for these tiny apartments and being forced to listen to your neighbors. In response to management's comment below, I wish someone had told me about the music and noise issue before I had moved in, even though I asked Isabelle specifically about it when I toured. I'd love to go to bed right now at 10:30pm but I can't with the bass bumping through the wall.

Honestly overall, I can definitely tell everyone to look somewhere else…read more Management is horrible at communicating between their own and to the tenants. First off, when you first get approved and are able to check out the demo apartment you will probably love it and what not, but that's not what you're getting though. The demo shows the upgraded units however you may not get one as they are occupied.so why show something that isn't even the actual unit one will be getting? When you move in you have a checklist to fill out with any details or damages you may see or find but that's just to let them know about them. When you have an issue, whether is a closet door not closing or jamming you call maintenance but all they do is just literally lift the door and that's it. The issue comes back the same day. Issues "fixed" are not permanent just temporary. Is this what you want? Also the air vents are letting a lot of air escape therefore not flowing properly upstairs. Who installs an air vent right by the entry door?? Of course you're gonna be letting all the cold air out every time the door opens.just terrible planning when they made the units. Additionally you may need a lot of lamps as there is only 3 light fixtures on the whole apartment not including the two bathrooms lights. The closets do have lights but they are not bright and location of lights are bad. On the snowy days, maintenance don't even start plowing until after 8am, most people leave for work earlier than that and the whole parking lot is just an iceberg, I've seen people fall due to the area not getting plowed. Almost as if maintenance wakes up late for work. The headache to just get a response from the office is crazy. 3 girls in the office and only one of them knows her stuff. To summarize everything, FIND A DIFFERENT APARTMENT COMPLEX

We've lived here for 6 months now and absolutely love it! The staff are great and very responsive…read more A special shout out to Barb in the office and Javier in maintenance who have made our first 6 months here a great experience!

We visited as prospective residents, so I'll tell you my experience…read more This is an apartment building that was originally built to be condos. I say that because it feels more like condos than apartments. It's 1 large building in the downtown Des Plaines area. There really isn't much outdoor space dedicated to this building, so basically go in and go to your unit. There's not much community space inside either, except for a small gym. They have several different layout types and sizes for the units. We went into 1 model and loved it. It was really nice inside. The problem we really had was the lack of community and community space. As we explored other apartments they have more to offer to their community, have more community space, and more things to do. One last thing. This may be a good thing or bad thing, but they are pretty much at capacity with units, meaning they don't really have a lot of vacancies. If you find one available and you like it snatch it up because it probably won't last long.

I moved here in December 2020, and it was one of the best decisions I've ever made. I'm 44, have…read morelived in over a dozen places in three different time zones, and The Atworth takes the gold medal for the best spot that I've ever called home. (If you see this, no offense Mom) If I had the time, I could write a review the length of Marcel Proust's, 'A la recherche du temps perdu.' But the Cliffs Notes version is this. This is a high end complex, but without the pretentiousness you would find in the North Shore and/or the upscale neighborhoods in Chicago. The facilities and amenities are all first-class, and everything is always clean like a five-star hotel. As for my unit itself, all of the appliances and furnishings are beautiful. Just as important, they did not cut any corners in terms of the walls and floors, so I do not hear any noise at all from my two next-door neighbors, or from the apartment below. Nothing major has ever happened since I lived here. But the very minor things like the specialty light bulbs needing replacing, Rey and Jason from the maintenance team have always come out the same day to take care of stuff like that. The area is perfect in terms of nearby shopping, restaurants, groceries, pharmacies, etc... Although living here is not cheap, dollar for dollar, this might be the best bang for your buck in all of Lake County. I do have some pause writing this, because Nathan (the property manager) might see it, and then raise my rent when it's time to sign my next lease. Please don't do it Nathan. Call or stop by the leasing office and ask for Stephanie or Katherine. You can thank me later. Much gratitude to the entire staff (and fellow residents) of The Atworth at Mellody Farm.

The intent is 2.5 stars, but not an option…read more PROS: Clean, new , stylish, great location, reliable service, good workout room, great pool room& package service. CONS: The $15 a month mandatory garage fee. Rent is extremely high per sq ft.$37+ per ft. Early termination on rental -stayed 6 months vs 12- was a $7100 fee The $300 nurses rebate was clawbacked at early termination plus ruined a full day of vacation when they would not take a check for $300 from my wife. The are hard nose about everything being done on their site (when it works). Signup was a nightmare. It took multiple attempts & multiple days with added stress -ugh. The whole signup & term process is too rigid. I would prefer to deal with a single owner vs corporate American.

Before you buy anything at Lake Barrington Shores, be sure you ask for a month by month electric…read morereport on the town home or condo you are thinking about buying. We just did the same and were shocked! Definitely was a deal killer. We had our hopes set on living at LBS, but we have definitely changed our tune.

I lived in Lake Barrington Shores for almost 3 years it's an incredible place to live with the…read moremost friendly people in Chicago and untold beauty with a 3 mile lake sailing kayak pontoon boat tennis courts Golf course platform tennis indoor outdoor pool many special events like five concerts right on our beach just to name a few things this incredible place offers Mark Demma and Sue Appert

The new menegment is really nice and friendly. This comunity…read moreis very dog friendly with a nice park for your four legged friend just steps away from your unit. Theres a nice large outdoor pool with showers and a gym. The pool area is really nice with a picnic area and grill for your family to use. There are tenis courts and V-Ball courts as well as a basketball court right by the pool. Lots of parks and state parks within 5 miles of the meadows. This place is great with young people that are just trying to get into renting. The maintenance crew is super friendly and will help you 24/7

I was shown a pristine two bedroom townhome , and then given a dirty muddy smelly bug infested…read moremoldy unit after signing the lease . Then it only got worse from there when they refuse to fix appliances , replace appliances , and when they had to replace my entire bathroom floor in both upstairs bathrooms and replace the toilets and the showers . They also had to take out the fireplace and close it up while I was living there , after using the fireplace as a selling point . Then the pool that they always use as the main reason that you should pay so try Community fees and rent is almost always dirty , under maintenance, or closed . Then even if your heat goes off 28 times and one night they won't replace your furnace for 2 years and you'll freeze every night for 2 Winters. Then they will try to charge you for carpet and paint when you leave , even though the county there and requires the repaint after every tenant and replace the carpet every 4 years , and if the carpet was almost black even though it was beige when you move in , it is in need of replacement if you have been there almost 3 years . So once again illegal charges harassment and filth .

301 Riverwalk Place is a wonderful place to live for many reasons! From the minute I entered the…read morebuilding I knew this was the perfect place for me to live! Our office manager Darcie and her Team do an amazing job 24/7. The building and property is immaculate, garage parking is available, we have a workout room and beautiful trails to walk on! There are social events where you can meet people that live in the building. The location is perfect whether it's a run to the grocery store, dine out, car wash or need gas. Definitely come check it out!

We moved in January 2021 and we have never been happier. From the moment we walked into the…read morebuilding we knew we wanted to live there. Our apartment faces the forest preserve and we just love the view. Our office manager Darcie is the best! She is on top of everything that concerns the building. If there is a problem she is on it. We love to use the party room for family gatherings along with the workout room. We have made a lot of new friends and plan to stay here for a long time. Robyn and Don 4/6/26