We've lived here for 6 months now and absolutely love it! The staff are great and very responsive…read more A special shout out to Barb in the office and Javier in maintenance who have made our first 6 months here a great experience!

We visited as prospective residents, so I'll tell you my experience…read more This is an apartment building that was originally built to be condos. I say that because it feels more like condos than apartments. It's 1 large building in the downtown Des Plaines area. There really isn't much outdoor space dedicated to this building, so basically go in and go to your unit. There's not much community space inside either, except for a small gym. They have several different layout types and sizes for the units. We went into 1 model and loved it. It was really nice inside. The problem we really had was the lack of community and community space. As we explored other apartments they have more to offer to their community, have more community space, and more things to do. One last thing. This may be a good thing or bad thing, but they are pretty much at capacity with units, meaning they don't really have a lot of vacancies. If you find one available and you like it snatch it up because it probably won't last long.

Had quite the experience with both my upstairs and downstairs neighbors, as well the office that…read morewas unhelpful and just as unhinged themselves as well in the process. The problems honestly started with the maintenance on the building. My balcony nearly collapsed when a beam gave way underneath me from me walking on it, due to rotted beams. It took them over a month to have the contractors come out, which was the only time I actually saw contractors on the property. Also to leave a note on the way things were designed, who puts carpet all the way to the front door, leaving absolutely no area for a walkway or your shoes or anything, and then making it against policy to have anybody but their contractors come in to clean the carpets? It's absolutely disgusting the way they managed and maintenance their area (barely). I never got anyone ever to clean my carpets. I had to wait over a month for a new toilet because the medicine cabinet fell out of the wall on top of me after simply opening it, and landed on the toilet bowl which broke it. Glad I didn't have a concussion myself but they sent maintenance who plastered it together which leaked everywhere and I'm sure you can understand how unsanitary that was. They also didn't send the contractors to fix it. They made me wait over a month to have the maintenance fix it, which wound up telling me that the cabinet was actually never bolted into the wall properly, which is not my fault and was never formally dealt with by the office who claimed no liability towards it. Contractors were never available in general. Emergency maintenance tended not to come even if it was a plumbing issue or a heating issue. I actually had to stay at my mom's house because the heating was off during the winter and the emergency maintenance refused to come out. I also had times when my plumbing didn't work and maintenance was not available nor did the emergency maintenance come out either, which lead me to have to go elsewhere to use the bathroom. I don't really understand how they even had "emergency maintenance" at all at this point when there was nothing taken seriously about it. Past that, my downstairs neighbor was always yelling at me because he could hear me walking around. I worked night shifts in security so when I wasn't at work, I would be up typical hours that normal people wouldn't, but that doesn't mean there should've been an issue with him hearing every footstep of mine. I did contact the office multiple times and they claimed they had a contractor come out which I never saw and I did have a security camera aimed at my door the entire time living here. There was never any contractor in my apartment. Not even with the balcony. They fix it from the outside. However, the office swore there was one and supposedly the contractor did not find any issue and could not hear any footsteps, but really that's when they actually came from the office to assess the issue because there was so many complaints about it. When I began to complain myself, the office wound up unhinging themselves and in frustration, telling me that they would cut my lease because I was arguing with the neighbor below me. When I called them on that they even changed their tone of voice temporarily and their story, realizing that they actually have no right to do that whatsoever. Finally, my upstairs neighbor insulted my fiancé for being black and locked the downstairs door on us purposely as we were trying to get into the apartment. Racism was the final straw. I couldn't care less who anyone thinks they are but racism speaks for itself and is unacceptable. The office only offered to cut the lease and have me move somewhere else, which I did, but honestly that was the most pathetic help I think I've ever gotten anywhere, and for all that and how much they charge which is roughly around the same amount of money to live in a two story townhouse in a nicer part of Arlington Heights (which I now live in thankfully) is absolutely absurd and ridiculous. PS: it's in walking distance from a *c_ke* bar. I would've really love to know that before moving here. I mean seriously, who has a different fake security company sit around for a couple hours at night? I never saw the same one twice and at times there wasn't even security there in general. Honestly, why do you think they had that security, oh wait it's because of that *C_ke Bar* and all the junkies who stager over and sleep in the parking lot. Hope that helps those interested in this place find somewhere else.

This place is going downhill!!! I have been here 5 years and…read morethe grounds are a mess. The garbage booths and pet stations are nasty disasters. The pet stations are tended to about once a month. Never any poop bags and the garbage poop just overfills (imagine that in summertime!). They send out notices for residents to pick up after their dogs and not rely on them for the poop bags. Really?!?!? What happened to "pet friendly community"? People have bad and busy days and don't always remember a poop bag. This is a pet friendly community, but it's not pet welcoming by any means. It's only friendly amongst other dog owners. There is NO bark park, no pet wash, a few poop stations without the bags (most of the time). They are VERY into their "Events" here!! They consider having a food truck visit the property about once a week (front of leasing office) as an "EVENT". Something indifferent and unexciting to look forward to every week. I have given suggestions and they all just go over their heads. They act like they'll do something about it by sending out surveys or collecting suggestions from suggestion box, but NOTHING is ever done. During the summer (since covid) the pool area has the most limited pool hours AND DAYS I have experienced in a apartment community. It's ridiculous. Expect the unexpected with this amenity. Notice after notice that they have the pool closed or early shut down. They claim they are short staffed, but really, they just don't want to hire another employee. I have worked and lived on properties where they didn't have a staff member "watch the pool". They just posted signs accordingly. You don't need a life guard or pool watcher on-site! The office staff are nice, but they don't work hard. They never are working when I walk in. They are all just chatting amongst themselves and seemed "too relaxed" the rest of world since covid. Customer service has gone down the drain every where in the world, and that includes this property staff. They don't pick up the phone or listen to their messages in a timely manner and then when you mention it, they apologize and come up with a good excuse. I had to go into the office and have this conversation with them because they never did return my call. The rent is luxurious no matter which apartment you have- standard or upgraded. The standard apartments are so outdated, that your countertops are chipping as soon as the 40 year sealant wears off (they never look clean! ) and cabinets/drawers are shaky, and you gotta love the POPCORN ceilings and walls. I will admit The upgraded apartments are very nice and trendy. But you're paying for it. You pay for the amenities here, but half-arsed. Go look at the gym, it's something from behind the times. Appears to be clean, but the years and years of use on the equipment doesn't make me feel confident stepping onto a machine. Nothing luxury about that! Cyber lounge is decent. But it doesn't get used to the fullest. I wonder why. Lots of ALERT notices will go out about locking your car lately. But when you complain about the squirrels getting under your hood or under your car and causing them to do damage to your vehicle electrical parts they don't do nothing to combat the problem with the garbage. They got a few new garbage booths, but all they did was make it bigger area for a bigger problem. What's great about this property? Great location, fast acting maintenance service people, floor plans, in unit laundry, nice neighbors, and if you LOVE FOOD TRUCKS, they got you covered on the weekly. It's not worth it here any more. Better options not too far from here for same price. Lease Penobscot Management YOU CAN DO BETTER for LUXURY residents on your luxury property. It's 2024! ~Unhappy Pointe Resident!

Out dated, poorly and not to building code renovations, bad a/c leaks everywhere heat not much…read morebetter. The poor thing is, it is in a fabulous upper class neighborhood, ElkGroove amenities, really great well funded schools, close to shopping, food, entertainment as well as a full Hospital just blocks away. But do the the conditions, non responsive management, and extra fees it's really more hassle then home. Look further, there are better deals in the area.

My air conditioning dud not work for 2 months this summer. The management provided portable air…read moreconditioners which only cooled off the livingroom. The other bedrooms were sticky and hot. The a.c units were also provided several other apartments. As such, our com ed electric bill doubled and they won't give us any discounts on rent or reduce our utilities. Now the heat is on and the hallway last night was at 100 degrees. Since the old manager, Dan left, it's really crappy service

What a little jewel this property becomes every day. Outside there are trees, shrubs, flowering…read morebeds that continue for all the viewing seasons. Inside, there's a great uplifting project going on. I lived in a one bedroom with a garden in the first floor exactly what I needed. It's very quiet. The apartment had just gotten a black marble tile and counters face lift in the kitchen before I moved in. Lovely and easy to clean. All modern appliances. The apartment had been well cared for and cleaned before I got there. That was the first indication that Joseph Hughes, the property owner , is fussy about the way things are done and he checks in on projects daily. He and his daughter, Sabrina are friendly and accommodating. Since I arrived, the communication to enter the building has gone high tech, but EASY TO USE. My neighbors were all nice people. The apartment was a good size and the garden was just a little oasis away from all the noise and bustle of major roads. The tenants are diverse. Young, old, and in between - polite and friendly. I highly recommend this property to anyone who wants a bit of quiet and a view of trees, shrubs and flowers. I enjoyed my time there and if I hadn't had health problems I would still be there - I want to see what the next building project will be now.

Great place to live and management is very responsive!…read more Have lived there for over 5 years and definitely recommend it to my friends. Location is also great, walking distance to many local restaurants.

Wonderful property with gorgeous amenities and top-notch staff. We moved in just as the building…read morewas opening, and we have been thrilled with the apartment, location and management company. The property has a huge, outdoor dog run and is tucked off busy roads for your quiet enjoyment. The apartments are generous in size too, with modern finishes. Schaumburg has been in dire need of new apartment communities, and it is so great to have such a great option at Element at Veridian

On Sunday night at 9.30 there was one guest that brought a ton of people to the apartment for a…read moreparty and all the parking slots were occupied because of a single resident. I had no choice but to park on the street ( I understand this is my fault for parking there) and got fined. Of course the visitors have more privileges than a resident when you are paying for 2200 a month for rent. I talked to the manager and wasn't helpful at all, she was just saying that this is the policy, residents can bring as much of visitors as they want (and take the free parking spaces). Not going to live here once the lease expires, not worth it.

It's mostly about your money…read more I lived here for 3 years and here's my honest feedback. Good Things: 1. Location - close to Metra, Jewel and downtown Arlington Heights. Lot of restaurants to choose from. This is what you're mostly paying for. 2. Quick maintenance - I only faced minor issues with the apartment that was promptly resolved by the maintenance staff. 3. Social events - The management organize events (free pizza, stream big games) for those who want to socialize. Bad Things: 1. Only heating or cooling - The building can only heat or cool, not both. So when the weather is changing, this can be very inconvenient especially if you're working from home. 2. Paper thin walls - You can hear EVERYTHING your neighbor does. I'll leave it at that. 3. Not the most helpful staff - Yes, the staff are friendly but that's unless you have a real problem. My mail got lost twice and the staff did nothing to help. They basically put their hands up saying check with USPS, while USPS said check with your building. Staff said they would ask the mailman and follow up, but nothing like that happened. 4. Moving out charges - I had to relocate for work and broke my lease about 2.5 months early. I did the exact same thing when I relocated from Philly to Arlington Heights 3 years ago. The difference? Hancock took all the rent despite me not being there + a ridiculous cleaning feeing fee. How much did I pay for the other relocation you ask? $0! The rental agency in Philly asked me to find another tenant and would only charge me for the time that the apartment was empty. Fair enough. Hancock offered nothing of the sort, just wanted the money and that's it. I'm ok with paying the rent money because I signed a lease but if they cared even a little bit about their tenants, couldn't they just have taken the cleaning fee from the rent when I wasn't even in the apartment? So yeah, they just want your money. 5. Rent & lease term - Only keeps going up and gets longer. Don't expect any friend prices here.

I spent the last 3 years happily living in this great community. Jill, Dan, and the rest of the…read morestaff are always friendly, helpful, and present. The layouts are fantastic, the neighbors are friendly, and there are too many amenities to count. I was sad I had to move but grateful I chose this community over the others. Do yourself a favor if you are considering downtown Arlington Heights and check this place out!

If you love car alarms going off all hours of the day and night for up to 1 1/2 hours at a time…read moreevery day (I REALLY want to heavily emphasize every. single. day.), this is the place for you! If you want the parking lot to be used a race track for tenants from the neighboring complex, this is the place for you! If you want photos taken on multiple occasions of you from unknown parties while minding your own business on your balcony, this is the place for you! If you want to be illegally fined and never given any kind of response from the PSI Property Management, this is the place for you! If you like garbage trucks coming 3 times a week during the hours of 6:30 AM and 7 AM, this is the place for you! If you want your neighbor's calling the police on your guests for entirely unjustified reasons, this is the place for you!! This place is full of the most miserable tenants/ owners I have ever lived with in my life. I have never so looked forward to moving before. This place is a total garbage complex with garbage alcoholics that don't know how to throw their physical trash into the many available reciprocals around the property. I seriously could go on and on. I also want to note that it is clear they pay to remove or block any negative feedback on Google Reviews. Do not ever live here.

Loving my apartment more and more…read more I moved in five years ago and though I've gone through times where I wished I was closer to the city, I now couldn't imagine living anywhere else. The neighborhood keeps getting better but the prices are still holding steady. There are a couple new great restaurants nearby and a nail salon right across the street where the (clean, nice) playground is. There is a new grocery store just opening this week on the same corner. New construction next door is likely to bring even more. The people who live in the building, and the neighborhood, are nice, professional people. The location next door seems to bring a lot of gala events to the area and overall I feel like I am living somewhere rather swanky yet friendly. This review is definitely biased since I live there but I just thought I'd throw in my two cents as it's a great building for anyone considering to buy or rent and not sure about the location.

Awesome place for anyone looking for a great condo near the airport, large balconies and quite…read morearea. The forest preserve is 5 blocks away and Rosemount is only 3 miles away for great shopping and entertainment.